TERESA W. COOKE

Cell: 540-***-**** Email: adryhu@r.postjobfree.com

Professional Summary

Over 15 years’ experience with the Defense Travel System (DTS) as an Organization Defense Travel Auditor (ODTA) for NAVSEA. Tasked with the administration of DTS at the organization level, and assisting the Lead Defense Travel Auditor (LDTA) with the overall administration for the Command. Designated as the Reviewing Official (R/O) responsible for the accuracy, correctness, and compliance with the Joint Travel Regulation of all authorizations and vouchers for NAVSEA 05Z. Established analytical and problem-solving skills with attention to detail and reporting accuracy. Proficient in Microsoft Excel, Word, PowerPoint, and Outlook. I have an active DoD Secret clearance. I am currently undergoing an investigation to receive my DoD Top Secret clearance.

Policy Interpretation

Concept Implementation

Defense Travel System (DTS)

Government Travel Charge Card (GTCC)

Inter-Agency Relations

Policy Development

Effective Communication

Team Work

Data Analysis

Professional Experience

Travel Programs, Lead Defense Travel Administrator, Defense Treat Reduction Agency (DTRA) Fort Belvoir, VA (March 2021 – Present).

Provides enterprise level oversight and support of the Travel Programs Office while Serving as the agency-appointed Lead Defense Travel Administrator (LDTA) for the Defense Travel System, Component Program Manager (CPM) for the GTCC program, and Travel Manager (LTM) for the MyTravel Program (SAP Concur).

Oversees, maintains (via each individual program platform and SharePoint Repository) and conducts account communications on over 1,700 GTCC accounts, over 2400 DTS profiles, and 1600 MyTravel profiles.

Evaluates system requirements and activities for each travel program, identifies critical issues affecting each travel program, and implements changes necessary to achieve the objectives that resolve problems and conflicts which could lead to systematic issues. This is done through reviewing each travel program’s reports and matrix while conducting random 10% audits.

Conducts, and/or directs Agency-wide training for all employees, contractors, and service members for appointed roles and usage within each travel program. Provides annual classroom training to each program user.

Assist in supporting the Travel Manager in Investigating General (IG) and Audit Response, Remediation and Sustainment (ARRS) team to ensure programs are in compliance, to improve audit readiness, mitigate risk of fraud and misuse, and develop sound key controls to improve oversight and procedural functions.

Oversight of the DTS and GTCC helpdesk inbox and helpdesk phone line, assisting (ODTA’s and DTS users with all questions relating to DTS and DTRA policies. Also, give permissions to various management for DTS roles.

Program Analyst III for SimVentions, Inc., NSWC Dahlgren, VA (Jan 2021 – Feb 2021)

Responsible for maintaining SES calendar and various functions/tasking’s.

Senior Program Analyst for DELTA Resources, Inc., NAVSEA 05Z, WNY, Washington, DC

(Dec 2008 – Feb 2020)

Responsible for creating and maintaining multiple Lines of Accounting (LOAs), along with the list of personnel authorized to use the individual LOAs.

Manage the travel budgets to ensure there are sufficient funds in each LOA to allow for the requested travel to occur.

Provide updated information and notification of changes within DTS to the command.

Liaison with SATO and the DTS Help Desk to correct issues with the travelers, or facilitate an emergency DTY travel authorization as required.

Assist travelers with generating authorization requests.

Assist travelers with Local Vouchers.

Assist travelers with voucher requests upon completion of travel.

Assist travelers with Foreign Travel authorizations and vouchers.

Train new government and military employees with the NAVSEA 05 specific requirements regarding authorization and vouchers.

Generate weekly and monthly DTS reports to monitor LOA status and the status of liquidation of orders requirements.

Assist travelers with Credit Card concerns.

Track DTS inconsistencies and work with the Authorizations Program Manager (APM) to recommend corrections and/or a "work-around" until DTS can correct the problem.

Print, scan and upload supporting documents to authorizations and vouchers on behalf of travelers.

Generate authorization requests and vouchers for SES, Deputy Director, and Division Director level government employees, as well as Technical Warrant Holder on frequent travel.

Reviews authorization and vouchers for over 130 government employees, and provides DTS answers to sister organization (NAVSEA 05P/05D) employees when asked for assistance.

Correct or assist traveler with correcting, errors in their authorizations and vouchers.

Liaison with sister commands to facilitate cross-org LOA authorization and voucher issues.

Prepare daily, weekly, and monthly administrative reports tracking DTS issues and solutions.

Process all JPAS requests for the command.

After the events of September 16th 2013, was given the task to coordinate the SPRINT counseling sessions for our staff.

Executive Assistant for Advanced Concepts, Inc., WNY, Washington, DC (Jan 2005 – Dec 2008)

Provide executive administrative support to the Program Manager, and Deputy Program Manager of PMS 495.

Provided administrative support for managing 10 ACAT Programs and numerous non-ACAT and In-service programs.

Maintain and coordinate Program Manager and Deputy’s calendars.

Arranging and scheduling meetings and events.

Liaison with PEO staff as necessary to coordinate schedules.

Analyze data as part of research, evaluation and policy-related projects and provide recommendations to PEO leadership.

Maintains customer files and correspondence.

Process travel orders and vouchers in the DTS system.

Review all correspondence for correct formatting, and PEO Staffing requests.

Assist in assembling and coordinating preparation of weekly highlights.

Participate in weekly staff meetings addressing daily operations within the program office.

Greet and escort visitors from security office to program office.

Retail Sales Consultant, Sprint PCS, Fredericksburg, VA (Oct 2004 - Jan 2005)

Collected customer’s personal information to obtain credit approval and qualify customers for cellular account services.

Provided potential and current customers with all services and product information available and educated clients to best meet their needs.

Ensured customer service needs were met (i.e. billing assistance, payments and plan information).

Responsible for keeping updated guidelines daily for current adjustments and promotions from corporate headquarters for new price parties.

Self-educated on every product in the store to be able to effectively educate and demonstrate to the customer on all features and functions.

Responsible for balancing cash drawer daily, also balancing all other forms of payments (i.e. credit accounts and checking information).

Participated in weekly meetings addressing store and personal statistics and any other corporate information needed to effectively perform my job duties.

Property and Casualty Agent for Allstate, Stafford, VA (Jun 2004 - Oct 2004)

Obtaining potential customer personal information to qualify customer for insurance needs by credit rating as well as driving record.

Educated and qualified clients with insurance needs based on Allstate guidelines and products.

Assisted current customers with servicing their existing policies for changes and future needs.

Sold increased policy limits of coverage as well as cross sell other lines of insurance for increased company profitability and to adequately insure customer needs.

Processed payments and daily office reports, performed daily balancing/closeouts and prepared bank deposits to insure office records balanced.

Property and Casualty Agent for GEICO, Fredericksburg, VA (Feb 2002 - Mar 2004)

Coverage counseling to ensure policy best suited client’s needs.

Up sell of products and services for clients to increase profitability of policy.

Quoted policy premiums and coverage limits.

Took phone payments and adjusted payment plans as requested by customers to meet their changing needs.

Obtained motor vehicle reports to determine surcharge points, driver classification and premium determination.

Provided customers with information and option forms to comply with each state’s guidelines and the insurance commission’s requirements.

Provided proof of coverage as a courtesy to clients as requested and provided policy information to motorcycle dealerships as well as financial institutions.

Customer Service Representative/Teller (Bonded) for The National Bank of Fredericksburg, Fredericksburg, VA (Sep 1997 - Jul 1998)

Met with potential and current customers to answer any inquiries and account needs.

Maintained cash drawer and responsible to balancing daily cash.

Partnered with another senior teller to process money shipments for the Federal Reserve and ordered money for delivery to the branch.

Trained and supervised new tellers.

Answered multi-lined phone system and forwarded calls to the appropriate personnel.

Prepared notices and new information updates for branch customers that were mailed out.

Trained on customer service desk enabling me to process new accounts, loans and savings bonds.

Secretary (CIV), for Department of Defense, Navy (NAVSEA 0256), Crystal City, VA

(Mar 1991 - Aug 1991)

Prepared and maintained records of all official government correspondence for civilian employees and military officers.

Filed and distributed secret correspondence for the command office.

Answered and directed all incoming telephone calls to appropriate personnel on a multi-line telephone system.

Responsible for all office procedures and tasks required.

Typed, photocopied and faxed correspondence as needed.

Processed travel arrangements and BOQ reports.

Secretary (CIV), for Department of Defense, Navy (SSPO 205), Crystal City, VA (Sep 1986 - Aug 1989)

Typed and maintained all office correspondence for government contracts.

Responsible for all office correspondence for civilian and military personnel.

Maintained all files with Standard Subject Identification Code (SSIC).

Coordinated all travel arrangements for military and civilian personnel.

Secret Control Clerk responsible for maintaining secret file inventory.

Answered multi-telephone line, directing calls to appropriate personnel.

Collected and verified all passenger/observer information to determining eligibility to witness the deployment of the Demonstration and Shakedown Operation (DASO) aboard the submarine.

Trained and supervised one other secretary for the department.

Ordered and maintained inventory for all office supplies.

Maintained time records and leave balances for secretarial staff.

EDUCATION

High School Diploma, 1986 graduate

Systems Acquisition Management Level 1

Property and Casualty Licensing

Effective Office Management

How to Deal with Difficult People

Office Administration

Certified ODTA

TRAINING

State of Virginia Property and Casualty License

Proficient in Microsoft Office including Word, Power Point and Excel

ERP finance system

JPAS

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