Sales Manager Customer Service

ROBYN NEUFELD

*** ******* ******, ****, ** ***** ● Phone: 714-***-**** ● Email: adryhe@r.postjobfree.com OBJECTIVE

Accomplished Management Professional eager to contribute extensive negotiating, leadership, and problem-solving talents toward supporting a dynamic organization in optimizing fiscal performance. KEY QUALIFICATIONS

• Highly self-motivated; sets aggressive goals and formulates comprehensive plans to achieve them.

• Solid reputation for honesty, integrity, enthusiasm, and commitment to first-rate customer service.

• Actively analyzes industry, emerging products and services, and market trends to plan strategies, effectively promote products/programs, and secure new business.

• Seasoned blend of experience in cold calling, marketing, employee training/management, client relationship management, Salesforce, Excel, Power Point, CUDL, Route One, and Dealer Track.

• Advanced planning, organizational, prioritization, analytical, and multi-tasking skills.

• Excels in accurately conducting credit analyses via Equifax, Experian, and Trans Union. PROFESSIONAL EXPERIENCE

Kinecta Federal Credit Union, Manhattan Beach, California, 2010 to Present National Sales Manager

• National Sales Manager with oversight of multiple Sales Representatives contributing to funding in excess of $450M annually.

• Territory includes California, Arizona, New Jersey, and New York

• Responsible for setting and evaluating performance benchmarks and results for sales representatives.

• Instrumental in creating marketing material and brand identity.

• Integral part of determining strategy and process to increase market penetration.

• Develop and maintain strong, positive working relationships with multiple dealerships and brokers.

• Assist dealerships with loan applications and funding packages.

• Collect data for the credit union to help improve quality of loans and compete with existing lenders.

• Complete regular administrative responsibilities including; saleforce.com reporting, sales forecasts, weekly market re-caps, performance reviews, expense reports, spreadsheets, etc.

• Responsible for all brand awareness and marketing within designated territory.

• Coordinate car sales within assigned territory.

• Assist with development and performance of indirect funding department. Pacific Community Credit Union, Fullerton, California, 2008 to 2010 Dealer Account Manager / Business Development Representative

• Applied significant prospecting expertise to call on auto dealerships and promoted credit programs, successfully ranking as top sales representative.

• Skillfully negotiated loan requests and rates with dealer base and credit analysts to optimize incremental business and profitability for the credit union.

• Completed regular administrative responsibilities including; saleforce.com reporting, sales forecasts, weekly market re-caps, etc.

National Auto Finance Company (GMAC), Jacksonville, Florida, 2007 to 2008 Area Sales Manager / Business Development

• Merged exemplary goal setting abilities, knowledge of competitive activity, and commitment to quality client service to effectively revitalize sales in Orange County territory.

• Cooperated with dealer base and credit analysts to negotiate and define suitable loan rates.

• Resourcefully orchestrated marketing programs to retain and expand existing dealer relationships and attract new dealers.

Hyundai Motor Finance Company, Fountain Valley, California, 2002 to 2007 Senior Credit Analyst

• Proactively participated in successful opening of Atlanta regional office by interviewing and training new candidates as Assistant Manager of Funding for Southern/Eastern Region.

• Demonstrated outstanding leadership attributes in motivating, coaching, and supporting new managers, credit analysts, and sales personnel.

• Played a pivotal role in office achieving established service goals for cycle times, problem resolution, accessibility, and quality.

• Consistently ranked as one of the top analysts, exhibiting proficiency in relationship building and profit maximization.

• Innovatively structured credit transactions and utilized sophisticated financing options to ensure that customer needs were met consistent with risk management philosophy and principles.

• Reviewed, negotiated and approved or denied loan requests for retail/lease applications.

• Formulated strategies to salvage the integrity of deteriorating and potentially problem credits. Fairlane Credit (Ford Motor Company), Irvine, California, 2001 to 2002 Dealer Services Analyst / Business Development Representative

• Exercised dynamic critical thinking abilities to negotiate loan requests and provide approvals within assigned credit authority.

• Diligently promoted marketing program while performing outside sales calls to elevate dealer interest and establish new prospects.

Mission Financial Services, Orange, California, 1995 to 2001 Credit Manager

• Tasked with developing, motivating, supervising, evaluating and delegating assignments to employees, consistently focusing on quality service, team cohesiveness, and productivity.

• Created and implemented accounting system to streamline processing of incoming contracts.

• Efficiently reviewed and administered consumer loans for commercial trucks and autos.

• Identified opportunities to cross-sell financial products vital to strengthening revenue growth and profitability.

Marketing Representative

• Collaborated with assigned dealer body to effectively launch and monitor programs and maximize new dealer sign-ups.

• Delivered superlative service to dealers, critical to achieving and maintaining assigned sales and volume objectives.

Senior Collection Specialist

• Spearheaded collections and account management for portfolio of automobile loans, contacting up to 200+ delinquent customers/insurance companies daily to secure immediate payment or negotiate payment schedule.

• Prepared accounts receivable aging, reserve, and related reports to support management in key decision making.

EDUCATION

Biola University

• Bachelor of Science in Business Management

Institutional Honors: Cum Laude

AWARDS

Member National Society of Leadership and Success – Biola University chapter

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