Loan Manager, Call Center Supervisor
Resume:
Cathleen C Elander
**** ***** ***** ****, *** ***
Killeen, TX 76542
************@*****.***
OBJECTIVE
Seeking employment to utilize the various skills gained over my course of employment in many different fields ranging from Teller, Administrative Assistant to Management to Sales and Marketing.
ABIILITY SUMMARY
My experiences range from secretary to finance manager and outside sales and marketing that covered the state of Texas. I believe my experiences and successes make me a prime candidate for most any position for which I may apply. My background includes managing a call center and payment processing division for a large Student Loan Corporation. With me, you will find a reliable, eager and responsible individual willing to do her best at the task at hand. Employment is my number one priority.
EMPLOYMENT HISTORY
TELETECH, Supporting Schwan’s Home Delivery Aug 2021 to April 2022
Work from home customer service and sales provided, but not limited to, account set up and maintenance, order support, order tracking and problem resolution for a diverse client base.
Branch Office Administrator, Edward Jones Investments 2008-2010
Performed all activities relative to managing a financial investment office and performed all duties and tasks except financial advising.
Communicated with clients by phone, in writing, by mail and face-to-face to schedule meetings with the Financial Officer and respond to requests or provide problem resolution.
Outside Sales Representative, Killeen Daily Herald 2008-2008
Integrated Sales Representative, Nelnet 1999-2007
Finance Manager, Sallie Mae 1997-1999
Student Loan Manager, Bank One 1993-1996
Call Center Supervisor, Sallie Mae 1991-1993
Other Employers: Killeen Independent School District; Killeen Savings and Loan, First National Bank, and Bank One
Cathleen C Elander
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EDUCATION AND TRAINING
Our Lady of the Lake University, San Antonio, TX, Bachelor’s Degree in Business Administration
I received my Associates Degree from Central Texas College and continued taking classes to receive my Bachelor’s Degree from Our Lady of the Lake University.
OCCUPATIONAL LICENSES AND CERTIFICATES
Human Resources Management, University of Phoenix
ADDITIONAL INFORMATION
Typing 60+ words per minute
Proficiency in Microsoft Office programs
Creativity with vinyl design creation and paper crafting
10 key usage
Social programs to include Twitter, Facebook (Meta), and Instagram, all of which have a place in today’s workforce for communication and advertising subjects such as employment and new products being introduced or enforced in the marketplace.
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