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Remote Customer Service

Warwick, RI
July 31, 2022

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Jennifer E Lima

** ******* ***

Warwick RI *****


My objective is to find a position that will utilize my Human Resource experience, multitasking abilities, and management skills in an office or remote office environment.


Customer Service Associate

July 31 2021-July 31 2022

Victoria's Secret remote for Liveops

As a Customer Service Associate for Victoria's Secret I answer incoming calls, place orders, handle lost package claims, assist customers with returns, etc.

This contract is ending very shortly.


March 2005 - April 2020

LimaSubz, LLC dba Subway Providence, Rhode Island

I owned this sandwich shop for 15 years, unfortunately I didn't make it through Covid. I handled scheduling, bookkeeping, A/P, A/R, H/R, hiring, training, inventory, bills, permits, customer service, budget management, on-site employee management, pretty much every aspect of operations and behind the scenes.


May 2015 - May 2018

Kids Korner Warwick, Rhode Island

I owned and operated this business, doubled sales, tripled the previous owners online following, and successfully sold it as a profitable investment.

Vice President

January 2007 - November 2007

LMN Partners, LLC dba Subway Providence, Rhode Island

I co-owned this sandwich shop and worked it a few days a week. I handled scheduling, bookkeeping, hiring, training, inventory, bills, permits, customer service, pretty much every aspect of operations and behind the scenes. This investment was successfully sold at a high profit margin.

Transaction Processor, Portfolio Advisory Services

July 2004 - February 2005

Fidelity Investments, temporary for Veritude North Smithfield, Rhode Island

Financial Services

As a temporary Transaction Processor at Fidelity Investments I processed IPQ and ASR requests for PAS accounts.

Along with these duties my time was also shared with the Trust team as they found me to be a valuable multi-tasker and was willing to take on the extra responsibility. It saved them from hiring an additional employee and I enjoyed the change of scenery throughout the day. I took this position on as temporary employment while my Subway endeavor was in process. It was initially a 4 month project but I was then asked to stay on for an additional 3 months until I was ready to go away to Subway University.

Company System Administrative Coordinator

Universal Forest Products

August 2003 - July 2004

Union City, Georgia


As a Company System Administrative Coordinator for UFP I had multiple duties. Some of these duties included requesting and verifying the set-up of system users, product codes, locations, terminations, and lumber lengths for approximately 60 of our lumber plants. I also checked and reported on the completion of online training courses, monitored the internal control checklist for each plant, and performed sku and A/R maintenance. On top of that I traveled to different states to set up computer systems for new plants.

While holding this position I also took on the responsibility of helping the Executives handle our Home Depot account information, a job for which they were going to hire someone else to do but knew I could handle on top of my regular job duties. Before leaving there was talk of me moving up to the Executive floor and doing this full time. I left this position to move to Rhode Island where my family was.

Real Estate Agent

May 2003 - July 2004

Coldwell Banker Bullard Realty State:Georgia

Real Estate/Property Management

While working my full time job I also sold real estate part time on the side.

Office Manager

February 2003 - August 2003

Arthur C Murphy CPA Newnan, GA

I filled in as Office Manager at this CPA firm as a favor for a friend, this man was scary but I oversaw his team of 7 bookkeepers/accountants while he screamed and threw things.

Executive Legal Assistant/Human Resource Technology Training Assistant

July 2002 - February 2003

CVS Headquarters temporary for Adecco Woonsocket, Rhode Island


As a temporary Executive Legal Assistant for CVS I reported and worked directly with three Executive level Attorneys. I performed such tasks as answering calls, scheduling appointments and travel arrangements, putting together Responses for corporate lawsuits, filing, typing correspondence, and keeping track of all incoming and ongoing lawsuits.

During this time I was also a temporary Human Resources Technology Training Assistant where I assisted in the training department and independently ran the Learning Resource Center audio/video library. I performed such tasks as maintaining and checking out materials in the library, working with vendors to update materials, contacting employees for late returns, and booking/maintaining training rooms.

Legal Assistant

March 2001 - June 2002

Rosenzweig, Jones & MacNabb Newnan, Georgia

Legal Services

While attending college in Georgia I worked as a Legal Secretary for this firm and performed such tasks as typing correspondence, answering calls, scheduling appointments, billing clients, and drafting legal documents. I worked in many legal fields including domestic, criminal, bankruptcy and civil.


June 1997 - March 2001

Dunkin Donuts Newnan, Georgia

Restaurant/Food Services

As a Manager/Office Manager for this company I performed such tasks as hiring, training, and terminating employees, changing and counting out cash drawers, making work schedules, direct customer service, and calculating employee payroll.



February 2003 - May 2003

Coldwell Banker Real Estate Licensing Fayetteville, Georgia

Associate Degree

August 2000 - May 2002

State University of West Georgia State:Georgia

High School or equivalent,

August 1997 - May 1999

East Coweta High School Sharpsburg, Georgia


TABS Legal Billing


Word, Word Perfect, Excel, Power Point


front page


Typing, 75 wpm


Quick Books


People Soft




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