**** *** *** *, **********, AL *****

205-***-****

adryfk@r.postjobfree.com

SHANSHAN BURKETT

OBJECTIVE Trade school experience as a Service Writer. Skilled in communication with the entry-level knowledge of the industry with safety in mind. Also skilled in sales, interpersonal skills and customer service.

SKILLS & ABILITIES Entry-Level Technical Knowledge Negotiation Courtesy Time Management

Communication Skills Customer Interaction

Attention to Detail Sales/Finance

EXPERIENCE INGRAM STATE TECHNICAL COLLEGE, WETUMPKA, AL January 2022 - Present

Learned to prioritize work flow to obtain increased customer satisfaction level and quicker repair times.

Maintained an organized and clean work space.

Assisted other student technicians in performing technical activities.

Learned to proficiently enter customer and vehicle information into computer system.

Communicating customer information to a service technician.

Knowledgeable of scheduling service appointments, writing repair orders while positively contributing to the customer shopping experience.

EDUCATION INGRAM STATE TECHNICAL COLLEGE, DEATSVILLE, AL AUTOMOTIVE SERVICE WRITER PROGRAM

Thrived as a communicator and collaborator to work with multiple parties to ensure the job gets completed successfully.

Greeting customers and writing up customer information

Inputting customer and vehicle information into database

Responding to customer questions and communications during the service process

CERTIFICATIONS Forklift Operator Certified

PREVIOUS

EMPLOYMENT

Shift Assistant McDonald’s 05/2010-09/2012 Atmore, AL Team Member Trainer Taco Bell 06/2014-01/2016 Atmore, AL Kitchen Leader Sonic 02/2016-11/2017 Bay Minette, AL Cook/Order Taker Sonic 12/2018-02/2019 Leeds, AL