Charlotte, NC 28217
Determined and responsible Assistant Store Manager with more than 11 years of success boosting efficiency and streamlining procedures for two groups. Focused on smoothly overseeing financial, personnel and operational facets. Effectively balance targets with resources and optimize long-term success. Seasoned Manager with 10 years of extensive retail and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward trends by overhauling systems, processes and training programs. Cross-trained, multi-functioning professional with experience in front office management landscapes. Keenly equipped to handle training and development of employees, business reporting, time-keeping management, and on-call float for shift shortages. Excellent at setting agendas and providing employee-centric yet, customer-focused environments. Proficient, detailed Assistant with proven experience in front office operations. Strongly knowledgeable of multi-line phone systems, guest receiving protocols, and office software applications. Adept at ordering supplies, maintaining inventory, and presenting polished, friendly public atmosphere.
Goals and Performance Management
Product and Service Sales
Employee Recruitment, Staff Supervision and Training
Business Development and Planning
Adheres to Company Regulations and Policies
Cashier Draw Management and Operations
Payment Processing and Collections
Assistant Store Manager Bojangles' - Charlotte, NC 07/2015 - CURRENT
Maintain high levels of organization in store by directing customers and replenishing merchandise.
Supervise associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
Verify inventory counts remained within monthly tolerance levels and compile financial data in compliance with budget.
Maintain exceptionally clean, customer-friendly and well-run dining area department.
Conduct store inventories once per quarter.
Coach and guide employees on day-to-day operations and company processes.
Work closely with GM and Shift Supervisors to formulate and build store brand and strategy.
Build store brand and achieve strategic business initiatives by working closely with district manager.
Manage day-to-day operations, including supervision and assignment delegation for 8-10-member team.
Shift Supervisor PLS CHECK CASHING - Charlotte, NC 08/2014 - 06/2015
Completed store opening and closing procedures, including setting up registers and checking products.
Developed and enhanced job assignments for 4-5 team, planned production schedules and strengthened organization of task flows.
Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
Collaborated with internal teams to streamline operations across materials handling, production and shipping.
School Bus Driver CMS SCHOOLS - Charlotte, NC 05/1999 - 06/2004
Followed established routes with aid from maps and GPS-equipped devices to safely navigate high-traffic areas and adhere to preset schedules.
Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
Performed bus driving duties while keeping student safety in mind to maintain good safety record.
Transported passengers safely along prescribed routes according to tight schedules.
C.P.C.C, Nation Ford 04/2009
Southeastern Institute - Charlotte, Charlotte, NC 02/2016
Associate of Science: Medical Assisting
Southeastern Institute - Charlotte, Charlotte, NC 04/2016
Associate of Science: Phlebotomy Technician
Licensed Medical Assistant - 1-2 years
Certified PHLEBOTMIST, Community BloodCenter - years
First-Aid CPR FORKLFT Training - 1-6 YEARS
OSHA Training, Airport Badge Authorizer - 11 years