RACHEL

ASELTINE

adryek@r.postjobfree.com

219-***-****

Hammond, IN 46324

Dedicated medical professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the company's objectives. Eager to expand knowledge and contribute excellence to the team.

PROFESSIONAL SUMMARY

Alverno Clinical Laboratories - Support Services Trainer 10/2018 - Current

WORK HISTORY

• Create Client Support Training program.

Teach 100+ new hires in Data Entry Clinical and Data Entry Pap registration.

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Master programs and initiate employee access to Atlas, Careevolve, and Epic interface systems and Salesforce and StaffReady service platforms.

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Build and manage training documents including job

aides, policy stats, media labs, and initial checklists.

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Update Support Services Competencies to reflect current workflow procedures.

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Test staff in Direct Observation Competency according to regulations.

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Conduct 1:1 training/education meetings with

employees.

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• Issue technical reprimands to staff for process failure.

• Compile data and generated productivity reports. Collate statistics and create workflow management

reports.

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Communicate with clients and account executives on process improvement.

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Deliver presentations at monthly Phlebotomy Orientation and quarterly seminars.

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• Participate in 30+ site visits.

Led projects and analyzed data to identify opportunities for improvement

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SKILLS

Microsoft software

proficiency

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• Employee Training

• Team building

• Data Collection and Entry

Organization and Time

Management

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• Problem Solving

• Workflow Management

• Attention to Detail

Hyles-Anderson College

Crown Point, Indiana

2006-2009

Comprehensive Billing

Crown Point, IN • 2014

Medical Billing and Coding

EDUCATION

Alverno Clinical Laboratories - Data Entry/Reference Clerk

Hammond, IN • 05/2016 - 10/2018

Kumon Math & Reading Center - Data Entry Administrator Merrillvile, IN • 10/2012 - 01/2017

• Register of 85+ orders daily from multiple client types. Increased daily registration productivity from 85-100 in 45 days.

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Process multi-complex orders: bronchoscopy,

thoracentesis, and body fluids.

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• Label and aliquot blood, urine and stool samples Utilize critical thinking to break down problems,

evaluate solutions and make decisions

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Record billing information provided including insurance, dx codes, and Medicaid eligibility.

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Create batch lists of specimens to ship to ARUP

laboratories.

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• Accurately record 300 students' grades.

• Create student coursework.

• Maintain files on coursework and progress tests.

• Create monthly progress graphs on student learning.

• Maintain monthly inventory of Kumon curriculum.

• Order appropriate office and curriculum supplies.

• Create and manage Kumon library of 1,000 books.

Instruct children in Kumon math and reading curriculum ages 2-15.

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• Assist children in school homework and class projects. ACCOMPLISHMENTS

• Build IBO business of over 500 customers.

• Lead on several Key Performance Indicators

Participate in root cause analysis and process

improvement projects

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Collaborate with coordinators on weekly rounding and monthly inter-department meetings

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• Interim PM coordinator 2 years.

Volunteer Director of Employee Opinion Survey

Committee

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• Create, design, and Edit Monthly Newsletter to build morale and foster teamwork within department.

Develop proficiency in Microsoft programs: Outlook, Excel, Powerpoint, Teams, One-Note, One-Drive, and Sharepoint.

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