SUMMARY

SKILLS

EXPERIENCE

EDUCATION AND TRAINING

MARGERET DAUGHERTY

Las Vegas, NV 89108 C: 702-***-**** adrye6@r.postjobfree.com Versatile hospitality professional with 15 plus years of progressive experience in hotel industry with expertise in all areas of operations. Personable, collaborative and responsible team player. Guest services

Generating reports

Balancing accounts

Tracking expenses

Checking guests in and out

Reservations

Training and mentoring

04/2019 to Current Night Auditor

Holiday Inn Club Vacations LAS VEGAS, NV

Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.

Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service. Performed balance procedures for hotel accounts and resolved discrepancies.

Attended all mandatory meetings for hotel staff and brought issues to attention of upper management.

Checked auditing discrepancies by reconciling cash drop and credit card transactions.

Assisted hotel guests with check in and out procedures courteously. 04/1993 to 02/2019 PBX Hotel Operator

Westgate Resorts Las Vegas, NV

Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.

Managed customer complaints and rectified issues to complete satisfaction.

Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.

Input customer data using Kipsu software and made immediate updates to reflect room changes.

Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.

Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons. 04/2014 Master of Science: Counseling

Grand Canyon University Phoenix, AZ