Business Analyst
Resume:
PROFESSIONAL STATEMENT
TANISHA BRANDON
CLINICAL PHARMACY SPECIALIST/ANALYST
CAREER HIGHLIGHTS
+ Retrieval and analysis of data; producing reports indicating the performance and status.
+ Proficient in strategic operations management with emphasis on improving workflow.
+ Extensive knowledge in training, developing, coaching, and mentoring.
+ Adept ability to manage multiple projects/priorities simultaneously.
+ Expertise in sales, pricing strategies, customer relations and needs assessment, marketing, financial management, and purchasing.
+ Proven capacity to oversee processes to achieve objectives, including analysis of workflow and ability to make changes promptly.
+ Demonstrated ability to build strong business relationships, both internally and externally.
EXPERIENCE
BLUE CROSS BLUE SHIELD OF TENNESSEE TELECOMMUTER
CLINICAL PHARMACY SPECIALIST/ANALYST 2020-PRESENT
+ Enter authorizations and test claims into the pharmacy benefits system to ensure appropriate claim adjudication.
+ Managing multiple projects and initiatives to improve organizational efficiency.
+ Manipulate data to provide insights to aid in decision-making.
+ Viewing reports; analyzing and tracking data.
+ Triage requests by providers and members/members representatives for pharmacy prior authorizations, exceptions, and appeals.
+ Assists with departmental training, audits, and quality improvement activities.
+ Serve as liaison between members, pharmacies, and other departments.
CVS SPECIALTY PHARMACY BARTLETT, TN
OPERATIONS SUPERVISOR 2019-2020
+ Supervised and coordinated the scheduling and performance of 25-30 employees across diverse functional areas.
+ Tracked and analyzed data, such as key performance indicators (KPIs) and metrics, to optimize operational efficiency.
+ Managed multiple projects and initiatives to improve organizational functions.
+ Financial responsibilities, which included annual budgeting and monthly financial analysis.
+ Responsible for purchasing, shipping/receiving, and inventory management.
+ Performance management, talent selection, and training & development.
+ Organized and streamlined processes to improve workflow efficiency, which improved quality and production metrics by 15% in less than six months.
EXPRESS SCRIPTS MEMPHIS, TN
SR. INTERVENTION TECHNICIAN 2017-2019
+ Served as liaison to clients and other departments to improve organizational effectiveness.
+ Data collection, analysis, and reporting of quality errors to optimize team performance.
+ Accurately input and clarify data with high-quality standards.
+ Accepting high volume inbound calls while meeting and exceeding metric phone goals.
+ Function as a resource for the team regarding policy and procedure questions.
+ Conduct new hire and ongoing training.
KEY QUALIFICATIONS
+ Data Analytics
+ Project Management
+ Efficiency Improvement
+ Organizational Development
+ Proficient in Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint).
+ Experienced with industry-standard Data Analytic and Project Management tools and applications (i.e., Tableau, Wrike)
CERTIFICATION/LICENSES
+ CERTIFIED PHARMACY TECHNICIAN- Pharmacy Technician Certification Board
+ REGISTERED PHARMACY TECHNICIAN- TN & NV Boards of Pharmacies
Motivated and tech-savvy analyst who is highly skilled in business/data analytics, project management, operations leadership, training, customer service, marketing, and sales.
C O N T A C T
*********@*****.***
www.linkedin.com/in/trbrandon
Greater Memphis, TN Area
E D U C A T I O N
BOWIE STATE UNIVERSITY
M.B.A- Business Administration
(Presently Enrolled)
BELHAVEN UNIVERSITY
B.B.A. Business Administration
A.A. Business Administration
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