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Pharmacy Technician Customer Service

Location:
Franklin Lakes, NJ
Salary:
$27 hourly
Posted:
July 31, 2022

Contact this candidate

Resume:

Jazmine Caraballo

Email: adryay@r.postjobfree.com

Cell: 973-***-****

Work Experience

Pharmacy Navigator Cricket Health Remote

March 2022 to current

●Obtain medical records from prescriber offices and fill history from community pharmacies, and input records into the Cricket electronic health record

● Obtain the best possible medication history (BPMH) with professionalism and accuracy

●Review and document the patient’s medications, including drug name, dose, route, frequency, duration, and reason for therapy

●Review and document OTC medications, vitamins, minerals, and herbal supplements

●Review and document allergy information

●Review and document patient's preferred community pharmacy information

● Contact other information sources to confirm a patient's medication history when necessary, including, but not limited to, retail pharmacies, long-term care facilities, family members, etc.

●Communicate and coordinate medication reconciliation issues with a pharmacist for clarification or direction as needed.

●Educate patients about medication use issues, such as medication adherence when appropriate

●Assist with the retrieval of patient, clinical, and/or drug information for review by a pharmacist

Patient Care Specialist BioMatrix

September 2019 to March 2022

•Servicing kidney, heart, and lung transplant patients

•Interact with pharmacy team, sales representative, nurses, and patients

•Work in coordination with the pharmacy to ensure proper medication dispensing in a timely manner.

•Communicate with patients regarding any billing/insurance questions or concerns

•Verify patient’s coordination of benefits prior to shipping mediation

•Maintain monthly communication with patients to arrange medication necessary for in-home treatment

•Responsible for documenting all patient records and notations

•Collect patient report monthly wellness report (illnesses or hospitalizations since the last infusion)

•Receive and direct all patient communication and refer to the appropriate source

•Attend group meetings and daily submit daily patient reports

•Communicate regularly with supervisors

•Coordinate nurse visits and confirm patient’s ability to receive home infusion

Pharmacy Technician II

Morristown Medical Center

May 2018 to September 2019

•IV compounding experience

•Responsible for in-patient pharmacy medication preparation

•Replenish medication throughout hospital med rooms

•Assist in delivering medications to nursing stations

•Monitor pharmacy phone and connect calls as necessary

•Reply to doctor and nurse medication requests

•Secretarial duties (filling out and filing paperwork, faxing, sending e-mails, etc.)

Pharmacy Technician

Jerusalem Pharmacy

October 2012 to May 2018

•Contacted physicians regarding prior authorizations

•Contacted physicians for prescription verification

•Called insurance companies to fix rejected claims

•Educated patients on savings programs and coupons

•Contacted wholesalers regarding medication and vaccine availability

•Managed pharmacy ordering of medications

•Typed, labeled, and dispensed medications

•Check and return any medication recall

•Reconstituted medications

•Familiar with onsite audits

Pharmacy Technician

CVS Pharmacy

June 2006 to October 2012

•Answered phones for refill requests and pricing inquiries

•Typed, labeled, and dispensed prescription bottles under supervision of a pharmacist in charge

•Stocked medication inventory orders

•Worked drop off, pick up, and production

•Checked outdated medications

Education

Clifton High School

June 2006

Passaic County Community College

2017-2019

A.S in Human Services Graduation Date: July 2019

• Related Coursework: Human Biology, Psychology, Social Problems, Sociology, Human

Grown and Development, Human Services, Drugs, Society and Human Behavior,

Counseling Techniques and Treatment, Mental Health, and Contemporary Issues of

Aging and Group Dynamics (currently completing 270 Educational CADC hours)

Ramapo College Fall 2019

Certifications/Licenses

Pharmacy Technician License: 28RW00855800

CPhT Certificate: 10054171

Key Qualifications

•Bilingual Spanish speaker

•Customer service orientated

•Able to inspire and motivate

•Able to maintain work-related records and reports

•Experience in a hospital, retail, specialty, and independent pharmacies

•Assisted pediatric, adolescent, transplant, and geriatric patients

•Able to prioritize and complete assignments by the deadline

•Excellent organization skills

•Able to work independently and with teams to complete assigned tasks

•HIPPA compliment

•Capable of remaining proficient in necessary programs for production

•Flexible and dependable

•Knowledge in pharmacological and medical terminology

•Able to follow written and verbal instructions



Contact this candidate