Tchacona Davis

Customer Service Coordinator-Supervisor of cashiers

Jacksonville, FL 32277

adry9x@r.postjobfree.com

+1-904-***-****

An Entry Level Position where my education

and work experience can be utilized to benefit the organization. Authorized to work in the US for any employer

Work Experience

Production Coordinator

On Time Distribution - Darlington, SC

July 2021 to May 2022

Build custom air filters by hand. Used measuring tape to measure the strips for the side of the filters. Run the strips through a glue machine before placing it on the filter. Responsible for organizing the filters according to our production book. Ensured the packing slip and labels are in the boxes before production. Substitute Teacher

Kelly Educational Staffing - Florence, SC

August 2016 to May 2021

Taught grades Preschool-12 when needed at various school. Have experience with children who has ASD. Ensure the students have a safe learning environment. Follow the lesson plan of the teacher. Communicate with Kelly Services, teachers, and staff when behavior issues occur. Customer Service Coordinator-Supervisor of cashiers Marshalls - Jacksonville, FL

2012 to 2016

Assign duties for the cashiers to do during shift. Ensure the best methods are used when the cashiers hang and sensor return

items. Motivate them to sell the store credit card. Communicate to the cashiers the weekly scores for customer service. And explain what needs to be done to improve the scores. Markdown product that is defective. Process salvage on a daily basis. Price Accuracy Team Leader

Target Department Store

2003 to 2012

Manage a team of 2-5 team members. Ensure the team is using best practice when ticketing, signing and merchandising clearance. Assist with guest service throughout the store. Interview applicants when needed. Adjust the work schedule when needed for the workload forecast. Cross train team members to do price change. Status with team members on their work performance.

Guest Services Team Leader-Responsible for managing the Front End Team. Ensure the break schedule is made and that no one goes into compliance. I delegate task to team members when the front end is not busy. Train team members on building end caps, zoning the sales floor, making signs and labels, and doing ad setup and takedown. Hold team members accountable when best practice is not used.

Sales Floor Team Leader - Supervise a team of four during closing shift. Ensure that the team restocks the sales floor with the automatic pulls from the back room. Train the team members on basic sales floor practices. Responsible for ordering food for restocking the coolers and freezers. Communicate with the vendors about the product display. Interview job applicants when needed. Responsible for keeping the department full and zoned to increase sales. Cash Office Specialist/ Cosmetics Captain - Responsible for counting money in the safe and register bags. Input information in the computer. Call the bank to order money when its needed. Mail documents to the store CPA. Prep money bags for the next business day. Assist guest in cosmetics. Clean and organize merchandise display. Print and set labels according to the planogram. Check the backroom for out of stocks. Restock shelves with pulls from the backroom and re-shop.

Entertainment Specialist - Assist guest in the electronics and entertainment department. Pull merchandise from backroom for guest and to replenish the sales floor. Set sales planners in the entertainment department. Perform research on products that are out of stock on the sales floor. Use an LRT to locate product on the sales floor and backroom. Repack books to be sent back to the manufacturer for credit when product is discontinued. Scan movies and CDs to locate product that has to be sent back to the store or manufacture. Restock returned products to the sales floor. Perform customer service and cashier duties. Responsible for the security of merchandise in electronics. Zone the department at night for the next business day. Junior Scheduler

Yokohama Tire Corporation

2001 to 2003

Developed rubber and tire component production schedules for a facility producing 21,000 tires daily. Responsible for managing millions of dollars in rubber and component inventory to support production at other divisions. Worked extensively with a Kanban production system and a pull based system within an ISO 9001 certified manufacturing environment. Assisted with training new employees. Research data to minimize production costs. Designed graphs to represent the quantity and quality of material.

Supply Clerk

US Army Reserve

1993 to 2000

Responsible for the distribution the distribution, accountability and security of over 1.5 million dollars of government property. Records custodian for 150 personnel; purchased equipment and supplies as needed; implemented procedures for the disposition of damaged property. TAC Officer/Supply Technician

Wentworth Military Academy

1998 to 1999

Responsible for the supervision, counseling, development, training, and safety of 200 cadets. Enforced all school policies and procedures; monitored appearance standards, performed room inspections to ensure compliance with regulatory guidance; conducted campus security. Purchased office equipment and supplies. Posted transactions to the property book and document register; balanced the property book, and developed filing system. Education

Bachelor of Science in Human Resources Management

Park University

2004

Associates of Arts in Accounting

Wentworth Military Academy & Junior College

1999

Skills

• Military (8 years)

• Customer Service Skills (10+ years)

• Cash Management (10+ years)

• Management (10+ years)

• Manufacturing (3 years)

• Teaching (Less than 1 year)

• Organizational Skills

• retail sales

• Time Management

• Marketing

• ISO 9001

• Kanban

• Experience with Children

• Human Resources

• Planograms

• Customer service

• Courier

• Six Sigma

• Autism Experience

• Internal Audits

Military Service

Branch: Reserves

Rank: E-4

Assessments

Call center customer service — Familiar

January 2021

Applying customer service skills in a call center setting Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Managed teams in the retail industry in food services, guest services, photo lab, cart attendant, price accuracy and sales floor.

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