Service Representative Care Specialist

BJ

BARBARA JOHNSON

*****************@*****.*** 423-***-**** Church Hill, TN 37642

I have been running a canine rescue for 19 years. I do all the budgeting, fundraising, paperwork and dealing with any government officials needed. I have worked in mental health care both physical and emotional for a total 0f 11 years. I am a very compassionate person willing to get someone in my care all the help and benefits they need. Driven Patient Care Coordinator adept at planning care, coordinating interdisciplinary teams and making strategic improvements. Decisive leader and creative problem solver with 11 years of healthcare experience. Energetic patient care service representative dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually-beneficial resolutions. Sympathetic Mental Health Tech offering extreme compassion and extensive experience working with mental health intervention. Adept at performing risk assessment, crisis intervention and psycho-education. Dedicated and energetic with excellent listening skills and the ability to establish therapeutic relationships with patients while helping with daily living. Diabetes management

Geriatric treatment knowledge

Staff Development and Precepting

Triaging patient concerns

Acute and rehabilitative care

Multitasking

Wellmont Madison House Kingsport, TN

Residential Care Specialist

05/2007 - 05/2010

Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.

Provided skilled direct nursing care to patients in geriatric/psychiatric department.

Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns. Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues. Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.

Communicated with primary care physicians or emergency care providers to relay patient needs.

Developed and adapted individualized treatment plans according to patient recovery goals.

Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.

Indian Path Medical Center Kingsport,

TN

CNA

06/2003 - 03/2007

Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.

Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.

Documented patient intake and dietary requirements, also assisting with feeding and monitoring.

Collaborated with interdisciplinary healthcare teams to provide Summary

Skills

Experience

high-quality patient care.

Managed and maintained patient rooms, shared-living areas and nursing stations.

Responded to patient alarms and needs-assessment requests to identify course of treatment.

Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.

Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

Documented activities and recorded information in EMR system. Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.

Engaged with patient family and friends to provide courteous, efficient visit experience.

Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status. Kaplan University Davenport, IA

Master of Science in Clinical Psychology

GPA 3.8

Minor in Behavior analysis

Thesis: Post Traumatic Stress Disorder and Animal Therapy Ranked in Top 5% of class

I was unable to complete my Masters Degree due to an issue with my last class and the professor. I am willing to go into more detail at an interview. I received my Associates in Psychology from University of Phoenix and my Bachelors Degree in Psychology from Ashford University.

Education and Training

Additional Information

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