Customer Care Claims Manager
Resume:
OBJECTIVES
It is my strongest desire to achieve excellence in a challenging (team or independent) environment and to impart the knowledge I have acquired from extensive use of laboratory technology. It is also my aspiration to bring into play my quality control and assurance and management skills in whatever environment I find myself. My main aim is to use my professional expertise to help my organization achieve its goals from short to long term.
EXPERIENCE
Geo Medicore Limited
Position: Qualified Person for Pharmacovigilance (QPPV).
Duties:
Act as a single point of contact for the Authority on all matters relating to Pharmacovigilance and safety of marketed products including pharmacovigilance inspections.
Serve as a point of contact and available during pharmacovigilance .inspections
Establish and maintain a system which ensures that information about all suspected adverse drug reactions/events which are reported to the personnel of the marketing authorization holder, including to medical representatives, is collected, collated, processed and evaluated and forwarded to the Authority in line with the timelines stipulated by the Authority.
Prepare the following documents for submission to the Authority;
Adverse Drug Reaction reports
Periodic Safety Update Reports (PSURs)/Periodic Benefit-Risk
Evaluation Reports (PBRER), when necessary
Company-sponsored pre- and post-registration study reports
Risk Management Plans and Ghana Specific Risk Management Plan when requested by the Authority
Ongoing pharmacovigilance evaluation during the post-registration period.
Ensure that any request from the Authority for additional information deemed necessary for the evaluation of the risk-benefit ratio of a marketed product, is provided to the Authority promptly and fully.
Oversee the safety profiles of the company’s marketed products and any emerging safety concerns.
Geo Medicore Limited
Position: Head of Quality Control/Assurance
Duties:
• Receive and issuance of BMR/BPR
• Review of BMR/BPR.
• Training to staff of Quality and general staff.
• Review of Self-inspection protocol and report.
• Conduct Self inspection
• Review of Qualification and Validation Documents.
• Issuing, receiving and monitoring of batch manufacturing records.
• Review of all safety documents relating to safety of products like SOP’
• Preparation of dossiers for drug registration and calibration of analytical instruments.
• Review and release of product batch.
• Review of all quality related documents.
Geo Medicore Limited
Position: Quality Control/Assurance officer
• Monitoring of stability and controlled samples.
• Analyzing with High Performance Liquid Chromatography (HPLC).
• Preparation of Standard Operating Procedure (SOP), Master formula record, Self-inspection protocol and report, Conduction Qualification and Validation Processes.
• Preparation of all quality related documents.
• Ensuring quality is maintained at all level of production.
Geo Medicore Limited
Position: Quality Control/Assurance officer
• Analyzing of raw materials, finished and blended products, monitoring of stability and controlled samples.
• Analyzing with High Performance Liquid Chromatography (HPLC).
• Conducting and Preparation of Analytical Method Validation document.
• Calibration of ph and analytical instruments.
Marie Stopes International Ghana December 2007 – March 2009:
Position: Community Based Volunteer
Duties:
• Educating the community about the need to give birth by choice and not by chance as well as need for family planning
• Organizing outreach programs in our catchment area.
National Health Insurance Authority (Kpeshie Mutual Health Scheme) November 2006 – January 2008
Position: National Service Personnel
Duties:
• Assisting the Claims Manager in monitoring and evaluation of claims from various service providers
• Registration of new members to the scheme
National Cardio Thoracic Unit Laboratory April 2005 – September 2005
Position: Chemist on Attachment
Duties: Taking and analyzing of blood samples
Youngsters Peer Education Project September 1999 – December 2001
Position: Programme Coordinator
Duties: Organizing of community outreach programs to educate members on HIV and AIDS.
EDUCATION
September 2002 – May 2006: University for Development Studies. BSc. Hons. Applied Chemistry
1995 – 1998: Mfantsiman Girls Secondary School. SSSCE Certificate
November 2016: WHO-ACC Certificate in Pharmacovigilance
2015: Food and Drug Authority – Certificate in Safety Monitoring
2015: UNIDO/FDA Ghana – Certificate on how to write and address corrective and preventive actions
2015: CDC – Customer Care Certificate
Ministry of Local Government and Rural Development Training School. National Health Insurance Certificate
SPOKEN LANGUAGES
English, Ga, Twi, Dagbani and Hausa
INTERESTS
I enjoy reading, watching films, and window shopping. I also enjoy playing with my family and swimming.
REFEREES
Mr. Ohene Boansi Apea (Lecturer)
University for Development Studies
Navrongo Campus
Ms. Fortune Akabanda
Lecturer University For Development Studies
Nyankpala Campus
Mr. George Ofori Asare
Pharmacist
Geo Medicore Ltd
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