Personal Assistant Customer Service
Resume:
WORK EXPERIENCE
Customer contact clerk
Mater Dei [ 05/07/2014 – 31/10/2017 ]
Address: Pieta (Malta)
City: Pieta
Country: Malta
Provided customers with quality assistance through phone calls, emails, and face to face interaction. Accurately verified information and updated information databases as necessary. Offered new services based on the needs of a customer. Discussed tactics, procedures, and anything pertaining to better and more satisfactory service for the customer.
Showed a clear understanding of departments and their procedures. Redirected calls as needed and worked with Head of Department to address any outstanding issues or concerns.
Continually sought to promote the Department by providing excellent customer service at any opportunity.
Handling day to day patients
Scheduling Appointments & preparing daily lists.
Assisting Gynecologist
Office Administration & Filing
Prioritizing Day to Day Problems which might occur Handling Patients and easing them trough their visit. Rebecca Mallia
Nationality: Maltese
Date of birth: 07/05/1996
Gender: Female
Email address: *****.**********@*****.***
Address: 30, Rose Triq L-Ghabex, SPB 3212 Saint Paul's Bay (Malta)
Swimming Instructor
Swimkidz [ 05/01/2016 – 28/06/2017 ]
Address: Mqabba (Malta)
- Taught Swimming to Kids from 2 months up to 16 years old.
- Handling a class of 10 children in the Swimming Pool.
- Abide by Safety and Health Regulations.
- Being attentive to all children and acting quick in time of need.
- Undivided attention to the children and surroundings all the time.
- Adapting lessons to all the different children present.
- Working under pressure
Assistant Manager / Human Rescources Assistant
Mirabelle Restaurants [ 28/02/2018 – 27/02/2019 ]
Address: Bugibba (Malta)
City: Bugibba
Country: Malta
- Business or sector: Accommodation and food service activities Assistant Manager
Assisting Personally both Executive Director and Director Assist staff during service hours, including monitoring health and safety Ensuring daily checklists are done to health and safety regulations. Meeting with Suppliers to discuss new products.
Implement marketing and advertising campaigns
Ensure customer satisfaction.
Prepare Paychecks
Inputting and Systematizing Invoices
Ordering and Purchasing of Stock, and Confirmation on Delivery. Comparing Prices, Meeting Suppliers and Comparing Products hand in hand with Head Chef. Graphically Creating Posters, Menus and any Special Events Advertising. Human Resources Assistant
Prepare new staff sheet packages and welcoming them on the first day. Handing out new staff uniforms and updating inventory when necessary. Collected & Ensured confidentiality all restaurant staff, office staff, management and employment records.
Updating system with all the employees information and keeping track of any renewal of employee documents.
Inputting weekly staff hours of all 3 restaurants, ready to pass on to the accountant. Provided administrative support with payroll, calendars, meetings, and training events. Reviewed and assessed resumes sent in by job applicants & collaborated with director to meet and set up interviews.
Professionally addressed needs and concerns of employees. Made copies, handled emails, and performed any clerical tasks to assist the head of HR.
Personal Assistant / Secretary & Office Administration amdesign [ 05/05/2019 – 16/03/2020 ]
Address: San Gwann (Malta)
Personal Assistant
Assisting the Director and three designers Personally. Scheduling our workers according to the designers requirements to go on sights and finish jobs efficiently.
Communication with clients and ordering supplies that satisfy their taste and their vision for their ongoing project.
Prioritizing and handling professionally day to day problems. dealing with them efficiently due to loss of months work is at stake
Managing diaries and organizing meetings and appointments, often controlling access to Director and Designers.
Booking and arranging travel, transport and accommodation. Organizing events and meetings.
Reminding the Director and Designers of important tasks and deadlines Typing and preparing reports, presentations and correspondence. Managing databases and filing systems.
Implementing and maintaining procedures/administrative systems. Liaising with staff, suppliers and clients
Collecting and filing expenses
Miscellaneous tasks to support the Director and Designers, which very, to ensure that the business is being run properly and complying with legislation and regulations or conducting research. Acting as a first point of contact: dealing with correspondence, emails and phone calls. Handling Invoices, Inputting in the System and making payments requests with accounts. Assisting to clients needs and solving day to day issues as quickly as possible. Dealing with local councils and police headquarters due to permits needed in the ongoing projects. Communication with clients and consulting with designers in ordering supplies that satisfy their taste and their vision for their ongoing project.
Answering calls, taking messages and handling correspondence Prioritizing workloads
Implementing new procedures and administrative systems Liaising with relevant organizations and clients
coordinating mail-shots and similar publicity tasks Handling daily cash flow, bills or expenses
Acting as a receptionist and meeting and greeting clients
Accounts Assistant
JYSK Malta [ 28/01/2021 – 19/03/2021 ]
City: Hal Lija
Invoicing Clients.
Liaising with suppliers and Creating clients Quotations. Calculating and Invoicing commissions.
Managing Clients Accounts.
Managing Suppliers Accounts.
Posting Incoming and outgoing payments against Client and Suppliers Accounts. Bank Transfers.
Bank Reconciliations.
Issuing Coupons and Vouchers.
Creating and Handling Purchase Orders.
Basic Preparation for Vat Return.
Posting Payroll.
Issuing Payslips
Issuing Salaries.
Issuing Suppliers Payments.
Finance Assistant
Umana Medical Technologies Ltd [ 22/03/2021 – 31/08/2021 ] City: Hal Luqa
Country: Malta
Invoicing Clients.
Reconciling client accounts.
Chasing invoices, credit note and statements.
Uploading all accounting data onto Xero.
Managing weekly payment runs
Managing Clients Accounts.
Managing Suppliers Accounts.
Posting Incoming and outgoing payments against Client and Suppliers Accounts. Bank Transfers.
Bank Reconciliations.
Bank Payments
Creating, Managing and Paying Purchase Orders.
Basic Preparation for Vat Return.
Issuing and making payments of monthly payroll.
Issuing Pay slips
Issuing Salaries.
Issuing Suppliers Payments.
Upkeeping of all staff documentation and updating when necessary. Handling any calls regarding payments.
Answering directly to the CFO of the company.
Assistanting and answering directly to the CFO of the company. Daily up-keep of emails and phone calls.
English
LISTENING C2 READING C2 WRITING C2
SPOKEN PRODUCTION C2 SPOKEN INTERACTION C2
Italian
LISTENING A1 READING A1 WRITING A1
SPOKEN PRODUCTION A1 SPOKEN INTERACTION A1
Making sure that dead lines are met.
EDUCATION AND TRAINING
Primary and Secondary Education
Convent of the Sacred Heart [ 01/10/2001 – 30/06/2012 ] Address: St Julians (Malta)
Field(s) of study: Education
Final grade : School Leaving & O-Level Certification National classification: O-Levels
- Maltese O-Level
- English O-Level
- English Literature O-Level
- Mathematics O-Level
- Physics O-Level
- Computer Studies O-Level
- Art O-Level
- French O-Leve
- Italian O-Level
- ECDL Certified O-Level
EQF Level 4 - Diploma in Art & Design
Malta College of Art, Science and Technology. [ 01/10/2012 – 30/05/2014 ] https://www.mcast.edu.mt/
Field(s) of study: Arts and humanities
Final grade : EQF Level 4 - Diploma in Art & Design First Year – Level in EQF: EQF level 4 LANGUAGE SKILLS
Mother tongue(s):
Maltese
Other language(s):
DIGITAL SKILLS
Computer Knowledge
Microsoft Word / Microsoft Excel / Outlook / Microsoft Powerpoint / Google Drive / Google Docs / Microsoft Office / Internet user / Windows 10 / MS Office / Microsoft Office 365 Social Media
Skype / Facebook / Zoom / WhatsApp / Gmail
Personal Skills
Good listener and communicator / Conflict resolution / Creativity / Responsibility / Empathic listener / leade rship / Friendly / Respectfull
Professional Skills
Team-work oriented / Organizational and planning skills / Reliability / Decision-making / Strategic Planning / Detail-Oriented / Excellent writing and verbal communication skills / Excellent organizational planning and solving problems in short time / Ability to Work Under Pressure / Customer Service / Strong Computer Skills / Excellent research skills / Very good at systemizing my work / Cultural self-awareness to improve personal effectiveness and human relations / Respect the importance of confidentiality as will be dealing with employee and personal details / Highly adaptable in fast-paced environments
Contact this candidate