WORK EXPERIENCE

Customer contact clerk

Mater Dei [ 05/07/2014 – 31/10/2017 ]

Address: Pieta (Malta)

City: Pieta

Country: Malta

Provided customers with quality assistance through phone calls, emails, and face to face interaction. Accurately verified information and updated information databases as necessary. Offered new services based on the needs of a customer. Discussed tactics, procedures, and anything pertaining to better and more satisfactory service for the customer.

Showed a clear understanding of departments and their procedures. Redirected calls as needed and worked with Head of Department to address any outstanding issues or concerns.

Continually sought to promote the Department by providing excellent customer service at any opportunity.

Handling day to day patients

Scheduling Appointments & preparing daily lists.

Assisting Gynecologist

Office Administration & Filing

Prioritizing Day to Day Problems which might occur Handling Patients and easing them trough their visit. Rebecca Mallia

Nationality: Maltese

Date of birth: 07/05/1996

Gender: Female

+356-********

Email address: adry85@r.postjobfree.com

Address: 30, Rose Triq L-Ghabex, SPB 3212 Saint Paul's Bay (Malta)

Swimming Instructor

Swimkidz [ 05/01/2016 – 28/06/2017 ]

Address: Mqabba (Malta)

- Taught Swimming to Kids from 2 months up to 16 years old.

- Handling a class of 10 children in the Swimming Pool.

- Abide by Safety and Health Regulations.

- Being attentive to all children and acting quick in time of need.

- Undivided attention to the children and surroundings all the time.

- Adapting lessons to all the different children present.

- Working under pressure

Assistant Manager / Human Rescources Assistant

Mirabelle Restaurants [ 28/02/2018 – 27/02/2019 ]

Address: Bugibba (Malta)

City: Bugibba

Country: Malta

- Business or sector: Accommodation and food service activities Assistant Manager

Assisting Personally both Executive Director and Director Assist staff during service hours, including monitoring health and safety Ensuring daily checklists are done to health and safety regulations. Meeting with Suppliers to discuss new products.

Implement marketing and advertising campaigns

Ensure customer satisfaction.

Prepare Paychecks

Inputting and Systematizing Invoices

Ordering and Purchasing of Stock, and Confirmation on Delivery. Comparing Prices, Meeting Suppliers and Comparing Products hand in hand with Head Chef. Graphically Creating Posters, Menus and any Special Events Advertising. Human Resources Assistant

Prepare new staff sheet packages and welcoming them on the first day. Handing out new staff uniforms and updating inventory when necessary. Collected & Ensured confidentiality all restaurant staff, office staff, management and employment records.

Updating system with all the employees information and keeping track of any renewal of employee documents.

Inputting weekly staff hours of all 3 restaurants, ready to pass on to the accountant. Provided administrative support with payroll, calendars, meetings, and training events. Reviewed and assessed resumes sent in by job applicants & collaborated with director to meet and set up interviews.

Professionally addressed needs and concerns of employees. Made copies, handled emails, and performed any clerical tasks to assist the head of HR.

Personal Assistant / Secretary & Office Administration amdesign [ 05/05/2019 – 16/03/2020 ]

Address: San Gwann (Malta)

Personal Assistant

Assisting the Director and three designers Personally. Scheduling our workers according to the designers requirements to go on sights and finish jobs efficiently.

Communication with clients and ordering supplies that satisfy their taste and their vision for their ongoing project.

Prioritizing and handling professionally day to day problems. dealing with them efficiently due to loss of months work is at stake

Managing diaries and organizing meetings and appointments, often controlling access to Director and Designers.

Booking and arranging travel, transport and accommodation. Organizing events and meetings.

Reminding the Director and Designers of important tasks and deadlines Typing and preparing reports, presentations and correspondence. Managing databases and filing systems.

Implementing and maintaining procedures/administrative systems. Liaising with staff, suppliers and clients

Collecting and filing expenses

Miscellaneous tasks to support the Director and Designers, which very, to ensure that the business is being run properly and complying with legislation and regulations or conducting research. Acting as a first point of contact: dealing with correspondence, emails and phone calls. Handling Invoices, Inputting in the System and making payments requests with accounts. Assisting to clients needs and solving day to day issues as quickly as possible. Dealing with local councils and police headquarters due to permits needed in the ongoing projects. Communication with clients and consulting with designers in ordering supplies that satisfy their taste and their vision for their ongoing project.

Answering calls, taking messages and handling correspondence Prioritizing workloads

Implementing new procedures and administrative systems Liaising with relevant organizations and clients

coordinating mail-shots and similar publicity tasks Handling daily cash flow, bills or expenses

Acting as a receptionist and meeting and greeting clients

Accounts Assistant

JYSK Malta [ 28/01/2021 – 19/03/2021 ]

City: Hal Lija

Invoicing Clients.

Liaising with suppliers and Creating clients Quotations. Calculating and Invoicing commissions.

Managing Clients Accounts.

Managing Suppliers Accounts.

Posting Incoming and outgoing payments against Client and Suppliers Accounts. Bank Transfers.

Bank Reconciliations.

Issuing Coupons and Vouchers.

Creating and Handling Purchase Orders.

Basic Preparation for Vat Return.

Posting Payroll.

Issuing Payslips

Issuing Salaries.

Issuing Suppliers Payments.

Finance Assistant

Umana Medical Technologies Ltd [ 22/03/2021 – 31/08/2021 ] City: Hal Luqa

Country: Malta

Invoicing Clients.

Reconciling client accounts.

Chasing invoices, credit note and statements.

Uploading all accounting data onto Xero.

Managing weekly payment runs

Managing Clients Accounts.

Managing Suppliers Accounts.

Posting Incoming and outgoing payments against Client and Suppliers Accounts. Bank Transfers.

Bank Reconciliations.

Bank Payments

Creating, Managing and Paying Purchase Orders.

Basic Preparation for Vat Return.

Issuing and making payments of monthly payroll.

Issuing Pay slips

Issuing Salaries.

Issuing Suppliers Payments.

Upkeeping of all staff documentation and updating when necessary. Handling any calls regarding payments.

Answering directly to the CFO of the company.

Assistanting and answering directly to the CFO of the company. Daily up-keep of emails and phone calls.

English

LISTENING C2 READING C2 WRITING C2

SPOKEN PRODUCTION C2 SPOKEN INTERACTION C2

Italian

LISTENING A1 READING A1 WRITING A1

SPOKEN PRODUCTION A1 SPOKEN INTERACTION A1

Making sure that dead lines are met.

EDUCATION AND TRAINING

Primary and Secondary Education

Convent of the Sacred Heart [ 01/10/2001 – 30/06/2012 ] Address: St Julians (Malta)

Field(s) of study: Education

Final grade : School Leaving & O-Level Certification National classification: O-Levels

- Maltese O-Level

- English O-Level

- English Literature O-Level

- Mathematics O-Level

- Physics O-Level

- Computer Studies O-Level

- Art O-Level

- French O-Leve

- Italian O-Level

- ECDL Certified O-Level

EQF Level 4 - Diploma in Art & Design

Malta College of Art, Science and Technology. [ 01/10/2012 – 30/05/2014 ] https://www.mcast.edu.mt/

Field(s) of study: Arts and humanities

Final grade : EQF Level 4 - Diploma in Art & Design First Year – Level in EQF: EQF level 4 LANGUAGE SKILLS

Mother tongue(s):

Maltese

Other language(s):

DIGITAL SKILLS

Computer Knowledge

Microsoft Word / Microsoft Excel / Outlook / Microsoft Powerpoint / Google Drive / Google Docs / Microsoft Office / Internet user / Windows 10 / MS Office / Microsoft Office 365 Social Media

Skype / Facebook / Zoom / WhatsApp / Gmail

Personal Skills

Good listener and communicator / Conflict resolution / Creativity / Responsibility / Empathic listener / leade rship / Friendly / Respectfull

Professional Skills

Team-work oriented / Organizational and planning skills / Reliability / Decision-making / Strategic Planning / Detail-Oriented / Excellent writing and verbal communication skills / Excellent organizational planning and solving problems in short time / Ability to Work Under Pressure / Customer Service / Strong Computer Skills / Excellent research skills / Very good at systemizing my work / Cultural self-awareness to improve personal effectiveness and human relations / Respect the importance of confidentiality as will be dealing with employee and personal details / Highly adaptable in fast-paced environments

Contact this candidate