Customer Service Officer

CURRICULUM VITA

Biswaranjan BeZ Address

Qr.No- *R/32, Tisco Quarry Siding

Po- Chhend, Rourkela

Dist:- Sundargarh, Pin- 769015

Mobile- 933-***-****

Email id- ***********.******@*****.***

Career Objective

Being a committed team player, want to be a part of a renowned organization, to contribute towards the growth of the organization, based on my expertise and to further my personal capabilities by learning from the new exposure within the structured framework of the organization.

Personal Snapshot

The last 4 years 11 months of working experience as a Customer Relationship Officer at BRS Infotech Pvt Ltd under third party. 10+ years of experience as a Sales and Marketing field with different industry. And knowing what it takes to be in this post makes me the right candidate for this position.

I have a proven past experience, selling large and complex accounts with the help of consultative selling process. I believe meeting clients’ expectation is a key to Customer Relationship Officer process. I do have a good network on both professional and personal front that illustrates my ability to maintain and develop a long term relationship with the distributor.

I am confident and can assure you that I can fulfill my duties of a client relationship manager. To discuss on this further, I look forward to meet you and have word of mutual beneficial relationship.

Thank you and hope to meet you soon

Sincerely

Biswaranjan Bez

Biswaranjan Bez

Qr no- 2R/32, Tisco Quarry Siding, Chhend, Rourkela, Sundargarh, Odisha – 769015

Contact No. +91-933*******, Email ID: - ***********.******@*****.***

Educational Qualification

Course

Name of the Institution

Board/University

Year of passing

10th

Chinmaya Vidyalaya

ICSE

2002

+2 Commerce

Rourkela Evening College

CHSE

2004

+3 Commerce

Rourkela Evening College

SAMBALPUR

2007

MBA

IIBM Indian Institution of Business Management

NEW DELHI

2009

Work Experience

Company

Role

Months

BRS Infotech Pvt Ltd

Cutomer Relationship Officer

June 2017 to till now

SB Enterprises

Sales Officer

May 2011 to April 2017

Skills

Recognition a good customer relationship is vital to the success of any company.

Ability to recognize problems develop a solution and resolve them.

Teaching mentality allowing others to advance their customer relationship capability.

Strong work ethic leading to jobs performed at peak of perfection.

Understanding of computers and programs necessary for any managerial position.

People skills needed to resolve problems complaints and other issues with customers and clients.

Responsibilities

Worked closely with departments to updates all customer service policies to make them more effective.

Revised the customer service job descriptions to more accurately reflect the jobs and to help hire properly qualified people.

Spent a great deal of time on the sales floor talking to customers and watching how store associates conducted business.

Worked closely with management to focus on raising the customer satisfaction level by several percentage points each year.

Personal Details

Father’s Name : Basanta Kumar Bez

Mother’s Name : Sarojini Bez

Date of Birth : 28th June 1987

Gender : Male

Nationality : Indian

Language Known : Odia, Hindi, English

Hobbies : Listening music, playing cricket & badminton, Reading books

Declaration

I hereby declare that all the above mentioned information is true to the best of my knowledge.

Date: - 03-07-2022

Place: - Rourkela

Biswaranjan Bez

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