Patient Access Warehouse Associate

Margaret Smith

**** * ****** **, **********, IN *7122 502-***-****, *************@*******.***

Objective

To use my skills and expertise to the benefits of the company and the patients.

Skills & Abilities

MANAGEMENT

Frequently review errors that associates make and retrain as needed to ensure associates are familiar with most accurate way to register patients, verify insurance, etc. Will remind if issue is a recurring problem to discuss what associate needs to succeed.

COMMUNICATION

Skilled in presenting and formatting update read and sign to easily explain updates to associates on process changes.

Communicate any issues an associate is having to leadership, as well as work with associate to resolve process errors so registrar is capable of performing all required tasks.

LEADERSHIP

Am the go-to person for most Patient Access processes by registrars and other departments, if unable to solve issue will reach out to the correct person and communicate to all parties involved.

Experience

PATIENT ACCESS OUTPATIENT TEAM LEAD BAPTIST HEALTH FLOYD AUGUST 2021 – CURRENT

Watch patient flow and manage coverage as needed

Provide guidance and assistance to team members as needed

Train new team member after they complete classroom training

Track errors and counsel team members to help them improve

Track collections and counsel and/or celebrate achievements with team members

Tend to work queues in Epic system daily to keep at zero or as low as possible

Correct insurance errors, verify insurance, obtain and attach orders

Plan weekly assignment rotation for the patient access team, adjusting as needed in the instance of any call outs, late employees, or any other compromises

Ensure lunches run smoothly, that everyone on the team gets a lunch, and the patient flow is still adequately served

PATIENT ACCESS CREDENTIALED TRAININER BAPTIST HEALTH FLOYD APRIL 2017 – AUGUST 2021

Train new hires on process and procedures for accurate and efficient EPIC registration of patients, as well as train on EPIC work queues, supply access to third party websites.

Update and touch base with all team members on process changes and updates

Keep work queues clear

Address any training issues with associates, re-training as necessary

Consult with patient access team regularly to discuss any issues or updates that need addresses.

OD COORDINATOR VISIONWORKS FEBRUARY 2013 – APRIL 2017

Prepare pre-test station for the day, pre-test patients accurately and efficiently

Register patients and verify/update insurance, including calling insurance companies for benefits if needed.

Train new hires for pre-test and contact sales/education

Keep contact supply up to date and order stock and/or trails as needed, as well as supply for patient orders.

Discuss any improvement needs or issues with OD and store leadership

WAREHOUSE ASSOCIATE AMAZON OCTOBER 2012 – DESEMBER 2012

Receive and/or prep new product quickly and efficiently according to company standards

Stow new product quickly and efficiently to be selected at a later time when purchased.

Select new product quickly, efficiently and accurately to send to customers when ordered from website.

Education

ENGLISH MAJOR INDIANA UNIVERSITY SOUTHEAST 2005 - 2007

Dean’s list first semester

Minor: Philosophy

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