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Executive Administrator Customer Service

Location:
Pearland, TX
Salary:
60,000.00
Posted:
August 02, 2022

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Resume:

Deirdre Lowery Franklin

**** **** ****** **.

Pearland, TX 77584

Email:adry57@r.postjobfree.com

Phone: 832-***-****

Objective:

Obtain a position, which will utilize the skills I have acquired, as well as provide

An opportunity for upward mobility while offering the development of new skills.

Experience:

Vanguard Emergency Management 10/17 to Present

FEMA Contract/Inspector Nationwide/Outside the Continental US

FEMA Disaster Housing Inspection Services Program

Ability to complete inspections within 24 hours of being deployed

Computer literate – using handheld computers loaded with FEMA provided software to capture damages to the property (Ace 4).

Maintain any issued equipment in accordance with FEMA and Vanguard policy, including scheduled security system updates

Stay current with and adhere to all clauses of Code of Conduct, Safety Policy, company training availability, timekeeping and travel reimbursement policies

Schedule inspections with the FEMA disaster survivor on a first-in, first-out basis

Inspector must meet with the FEMA disaster survivor (or approve designee) Relational/Customer Service Skills

Performs inspections and assesses damage of residences. Documents the damages sustained based on extensive knowledge of construction techniques.

Provide and explain FEMA provided documents and answer basic questions from applicants about the FEMA process.

Assesses damage to dwellings and the overall habitability of homes and addresses each appropriate field using the Ace Field Software.

Take interior and exterior photos of the dwelling and damages reflective of the habitability determination

Measure rooms in which damage occurred and total square footage of dwelling

Assess appliance damages before recording them as Repair or Replace

Assess damage to the roof from the ground; assess damage in the crawlspace from the exterior

Reviews, analyzes and verifies occupancy documentation provided by applicant such as mortgage payment books, deeds and various insurance documents.

Provides disaster assistance program information to applicants.

Performs other duties as assigned.

St. Stephen Baptist Church/Loving Word Fellowship 2001 to August 2021

Full – Time Ministry Houston, Texas

Staff Pastor – Pastoral duties to oversee congregational needs

Overseer of Mmasechaba Transitional Living Center – Facility for Transitional Women

Pastor of Mmasechaba International Ministries

Director of Missions – Homeless Initiative

Executive Ministry Administrator to Dr. Paul D. Landrew

Executive Administrator for Salt and Light International Fellowship

Licensing and Ordaining of Ministers

Facilitate Disaster Relief for Red Cross

Facilitator of the Ministerial Staff

Oversee All Homeless Initiatives and Teams

Member Services Director

Responsible for Teaching and Preaching when assigned

Continental Airlines/United 1998 – 2010

General Sales Houston, Texas

Empowered Agent – Sales Department (Early Out)

Reservations Management (Team Leader)

Customer Care Specialist

Anointed Hands Child Dev. Center 1994-1998

Owner Houston, Texas

Day Care – Owner

Handle fiscal responsibilities

Day to Day operations

Monthly, Quarterly and Year end reports for the State

Staff Development

Team Building

St. John Baptist Church 1987-1994

Staff Minister Houston, Texas

Administrator/Minister

Coordinate Staff Calendars

Travel Arrangements for Staff Pastors

Implement protocol which helped ministries run more effectively

Balance Budgets

Education:

Master of Divinity – Graduated (Degree)

2008 – 2012 Houston Graduate School of Theology Houston, Tx.

Master of Christian Counseling – Graduated (Degree)

2009-2011 Calvary Theological Seminary Lake Charles,La.

Bachelor of Theology

1987-1990 Cornerstone Theology Seminary Oklahoma City, Ok.

Independent Studies

References/detail - Skill Set – upon request.

High School Diploma – 1980

Fluent in Speaking, reading an comprehending English

Outgoing Personality

Demonstrated proficiency in basic math

Literate in Computer skills, most software

Professional demeanor, business writing and documentation



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