Executive Administrator Customer Service
Resume:
Deirdre Lowery Franklin
Pearland, TX 77584
Email:*****************@*****.***
Phone: 832-***-****
Objective:
Obtain a position, which will utilize the skills I have acquired, as well as provide
An opportunity for upward mobility while offering the development of new skills.
Experience:
Vanguard Emergency Management 10/17 to Present
FEMA Contract/Inspector Nationwide/Outside the Continental US
FEMA Disaster Housing Inspection Services Program
Ability to complete inspections within 24 hours of being deployed
Computer literate – using handheld computers loaded with FEMA provided software to capture damages to the property (Ace 4).
Maintain any issued equipment in accordance with FEMA and Vanguard policy, including scheduled security system updates
Stay current with and adhere to all clauses of Code of Conduct, Safety Policy, company training availability, timekeeping and travel reimbursement policies
Schedule inspections with the FEMA disaster survivor on a first-in, first-out basis
Inspector must meet with the FEMA disaster survivor (or approve designee) Relational/Customer Service Skills
Performs inspections and assesses damage of residences. Documents the damages sustained based on extensive knowledge of construction techniques.
Provide and explain FEMA provided documents and answer basic questions from applicants about the FEMA process.
Assesses damage to dwellings and the overall habitability of homes and addresses each appropriate field using the Ace Field Software.
Take interior and exterior photos of the dwelling and damages reflective of the habitability determination
Measure rooms in which damage occurred and total square footage of dwelling
Assess appliance damages before recording them as Repair or Replace
Assess damage to the roof from the ground; assess damage in the crawlspace from the exterior
Reviews, analyzes and verifies occupancy documentation provided by applicant such as mortgage payment books, deeds and various insurance documents.
Provides disaster assistance program information to applicants.
Performs other duties as assigned.
St. Stephen Baptist Church/Loving Word Fellowship 2001 to August 2021
Full – Time Ministry Houston, Texas
Staff Pastor – Pastoral duties to oversee congregational needs
Overseer of Mmasechaba Transitional Living Center – Facility for Transitional Women
Pastor of Mmasechaba International Ministries
Director of Missions – Homeless Initiative
Executive Ministry Administrator to Dr. Paul D. Landrew
Executive Administrator for Salt and Light International Fellowship
Licensing and Ordaining of Ministers
Facilitate Disaster Relief for Red Cross
Facilitator of the Ministerial Staff
Oversee All Homeless Initiatives and Teams
Member Services Director
Responsible for Teaching and Preaching when assigned
Continental Airlines/United 1998 – 2010
General Sales Houston, Texas
Empowered Agent – Sales Department (Early Out)
Reservations Management (Team Leader)
Customer Care Specialist
Anointed Hands Child Dev. Center 1994-1998
Owner Houston, Texas
Day Care – Owner
Handle fiscal responsibilities
Day to Day operations
Monthly, Quarterly and Year end reports for the State
Staff Development
Team Building
St. John Baptist Church 1987-1994
Staff Minister Houston, Texas
Administrator/Minister
Coordinate Staff Calendars
Travel Arrangements for Staff Pastors
Implement protocol which helped ministries run more effectively
Balance Budgets
Education:
Master of Divinity – Graduated (Degree)
2008 – 2012 Houston Graduate School of Theology Houston, Tx.
Master of Christian Counseling – Graduated (Degree)
2009-2011 Calvary Theological Seminary Lake Charles,La.
Bachelor of Theology
1987-1990 Cornerstone Theology Seminary Oklahoma City, Ok.
Independent Studies
References/detail - Skill Set – upon request.
High School Diploma – 1980
Fluent in Speaking, reading an comprehending English
Outgoing Personality
Demonstrated proficiency in basic math
Literate in Computer skills, most software
Professional demeanor, business writing and documentation
Contact this candidate