Customer Service Office Manager
Resume:
Tempress Negron
Fort Lauderdale, FL *****
**************@*****.***
To obtain a fulltime position within a reputable company where current work experience, education and skills can be utilized to develop into a long-term career. Work Experience
Billing Manager/ Referral Coordinator
Anesthesia Pain Care Consultants - Tamarac, FL
November 2017 to Present
Performed all aspects of a medical biller including correct coding for HCPS codes and ICD-10, entering charges into system, ensured all claims are submitted and printed in a timely manner, reviewed, submitted, and follow-up on all Medicare audits. Insurance and patient payment posting, printing of patient statements on a monthly basis, follow-up for all accounts receivables. Obtain all authorizations for all inter-office appointments. Enters referrals and documents communications, actions, and other data in an information system: Systems: Streamline MD Office Manager
QUALCARE MEDICAL GROUP, P.A - Pembroke Pines, FL
September 2009 to June 2016
Office management, day to day operations of the office, budgets, managing all patient schedules for daily appointments
Directed all aspects of reception for the satisfactory care of patient documentation and patient volume Manage Physician calendars and agendas
Managed patient accounts including billing, charges, co-pays Conducted all hiring and training of office staff
Manage payroll and timekeeping
EMR Systems: Carecloud, eClinical works
Office Manager
SOUTH FLORIDA NEPHROLOGY GROUP
2003 to 2008
Supervised all office staff, including human resource functions Managed all bookkeeping tasks through QuickBooks for 5 physicians to include bank reconciliations, discrepancies, bank deposits, and issuance of refunds Led weekly team meetings to ensure implementation and completion of assignments and special projects Implemented customer service improvement initiatives and addressed patient complaints within targeted goals.
Education
Certificate in Medical Management and Assistant
FLORIDA COLLEGE OF MEDICAL AND DENTAL CAREER
Skills
• Bank Reconciliation
• Bookkeeping
• QuickBooks
• Accounts Receivable
• Medical Records
• Accounts Payable
• General Ledger Accounting
• EMR Systems
• CPT coding
• ICD-10
• Athenahealth
• Medical office experience
• Insurance Verification
• Clerical Experience
• ICD-9
• Journal Entries
• Account Reconciliation
• Medical Billing
• Office Management
• Medical Coding
Certifications and Licenses
Certified Notary Public
Additional Information
SKILLS & ABILITIES
Proficient in Microsoft Work, Excel, PowerPoint.
Goal-oriented individual with strong leadership capabilities. Organized, highly motivated, and detail-oriented problem solver. Proven ability to work in unison with staff and customers. Capable of working independently or with supervision, quick learner and able to multitask.
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