Front Desk Call Center
Resume:
Katrieka Madison
Tallahassee, Fl. 32304
************@*****.***
Work Experience:
*Hilton Garden Hotel
Front Desk Clerk (Jacksonville, FL)
August 2018 to February 2020
-Maintain a record of all 300 rooms with using Oracles OPERA software on a daily spread sheet.
-Received an average 85% customer satisfactions rating to date; 15% higher than company average
-Arrange quest rooms; transportation to various attractions and tours around the city
-Coordinated venue for company meetings, seminars, and private events
-Trained 5 employees with POS terminal, room inspections, assist with room sales, inventory, and bookkeeping
*Health Care Services (HCS)
Billing Processor Specialist (Tampa, FL & Tallahassee, FL) November 2013 –August 2018
-Cross trained 150+ staff members in 5 years
-Manage a call volume of 80 to 120 calls a day with reducing call time of 20% problem solving
-Memorized all company products and services to answer customers questions quickly and efficiently
-Specialized in scheduling meetings, restocking supplies, scanning, sorting mail, filing, and answering multi- phone like switch board faxing, computer software, and team projects.
- Identified problems, diagnosed causes, updated individuals’ insurance information, scheduling meetings, restocking supplies, process premiums, and claims
-Responded to written and telephone requests
Department of Labor
Health Resource Specialist (Tallahassee, FL)
August, 2011 — April, 2013
-Received outstanding call center of the year
-Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
-Conferring with customers by telephone to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints
-Referring a patient, client, or family to community HP
Contractor (Tallahassee, FL)
February, 2010 — June, 2011
-Reviewed procedures in data base management system manuals for making changes to data base
-Established computational methods and computer input data for analyzing problems
-Responded to written and telephone requests for medical assistance
-Attended specification meeting with project team to determine scope and limitations of project
-Operated office machines such as copier, fax, scanner, and multi-phone line system. Education:
Amos P. Godby High: Diploma, 05/1999, Tallahassee, FL Lively Tech. Center: Certification Administrative Asst., 12/2001, Tallahassee, FL. T.C.C: Computer Programming, Tallahassee, FL., 08/2001 References: Available
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