Medical Billing Debt Collector

DH

DONNA HAMILTON

****.***@*****.*** 925-***-**** Las Vegas, NV 89103

Organized Medical Debt Collector working with billing and credentialing coordinators. Meticulous worker identifies discrepancies and issues related to billing and reimbursements and implements corrective actions and adjustments. Maintains patient confidence by keeping important information confidential. Hardworking Medical Debt Collector with extensive experience handling patient charges and payment entries. Familiar with processing online appeals, refund requests and billing audit information. Uses strong customer service skills to communicate with patients and third-party carriers.

Charge Slips

Cost Tracking

Customer Contact

Discrepancy Resolution

Las Vegas Urology Las Vegas, NV

Medical Billing and Collections Specialist

02/2016 - Current

Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts. Entered patient charges and payments into electronic health records. Identified discrepancies and carrier issues regarding billing and reimbursements.

Took billing calls, questions and concerns from patients and third party carriers.

Gamereadybasketball.com Concord, CA

Finance/Collections Specialist

10/2014 - 01/2015

Notified customers of delinquent accounts with attempt to collect outstanding amounts.

Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals. Processed payments over phone and set up recurring drafts. Received payment and posted to appropriate customer accounts. Kindred Healthcare Inc. Pleasant Hill, CA

Medical Billing and Collections Specialist

12/2011 - 10/2014

Identified discrepancies and carrier issues regarding billing and reimbursements.

Entered patient charges and payments into electronic health records. Sent incomplete or incorrect claims to supervisors for proper adjudication. Took billing calls, questions and concerns from patients and third party carriers.

Corrected, completed and processed claims for payer codes. Palo Alto Medical Foundation Sunnvale,

CA

Medical Billing Lead

04/2008 - 11/2011

Managed all payments processing, invoicing and collections tasks. Processed invoice payments and recorded information in account database. Facilitated payment of invoices due by sending bill reminders and contacting clients.

Applied HIPAA privacy and security regulations while handling patient information.

Summary

Skills

Experience

Completed and submitted appeals for denied claims. Reviewed claims for coding accuracy.

Coordinated communications between patients, billing personnel and insurance carriers.

Contacted insurance providers to verify insurance information and obtain billing authorization.

Oversaw medical coding, charge entry, claims, pharmacy communications and other day-to-day operations of billing department. Handled billing, waivers and claims for private and commercial clients. Submitted and accurately processed insurance claims with related medical code verifications and assessments.

Maintained high accuracy rate on daily production of completed reviews. Oakland Technical High School Oakland, CA

High School Diploma

06/1992

Realized Errors in ongoing effort to boost revenue while reducing costs. Education and Training

Accomplishments

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