Viktoriya Derian

301-***-****

adrxz7@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Versatile, reliable, and efficient ATM Support Specialist with over 15 years of experience supporting managers, executives, and third-party personnel in a high paced environment

Leverages industry expertise and problem solving skills in order to provide exceptional user support and assistance in resolving conflict

Experience includes managing sensitive materials and providing after-hours support for clients

Team player with strong interpersonal skills, having worked with a diversity of professionals and staff PROFESSIONAL EXPERIENCE

ATM Systems Corporation, Montgomery Village, MD

ATM Systems Corporation owns, operates, and manages ATM networks in the United States. ATM Support Specialist September 2002 - Present

Directly responsible for maximizing ATM uptime across a network of more than 400 ATMs spanning over 40 states

Continuously monitor the network, and work closely with Operations and sub-contracted personnel to proactively prevent and resolve potential ATM issues

Responsible for client issue escalations, follow up, and necessary research

Collaborate with on-site technicians in order to troubleshoot ATMs remotely

Communicate directly with clients and end-users to help resolve technical issues or disputes

Monitor ATM cash balances and notify appropriate individuals of potential shortfalls

Analyze and reconcile any discrepancies in transaction reporting

Track and log technical errors, and provide a daily status report to managers and executives

Share industry knowledge with team members, and assist in training new staff on various company procedures and system functions

Administrative Assistant September 2001 - September 2002

Answered and directed phone calls

Greeted and provided general support to office visitors

Maintained paper and electronic filing systems for company records

Assisted in preparation and handling of checks and monthly statements

Coordinated meetings with existing and potential clients

Organized and replenished office supplies

Received, sorted, and distributed incoming mail

SKILLS

Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint)

Excellent phone and digital communication skills

Pleasant personality, hard-working, and dedicated to customer satisfaction

Outstanding time management and organization skills

Ability to interact and coordinate efficiently with colleagues and clients

Fluent in Russian