LORI FLEMMING

Clovis, CA • ***.**** • adrxyg@r.postjobfree.com

PROFESSIONAL PROFILE

Operational Effectiveness Staff Supervision Customer Excellence

P

erformance-driven, committed, and goal-focused professional determined to leverage successful career spanning operations management, staff supervision, and customer service to obtain challenging role with opportunity to contribute to bottom line.

Recognized for streamlining operations, maximizing efficiencies, and enhancing customer service, with long track record maintaining highly productive and positive working environment.

Experience leading up to 20 employees while efficiently monitoring performance; develop and manage top-performing teams; drive collaboration and performance excellence of staff as reputed team leader.

Recipient of several promotions as dynamic professional with strong work ethic; achieve excellence independently, and as part of team effort; possess strong time management skills with consistency reaching tight deadlines while maximizing results.

Core Competencies:

Operations Management

Employee Supervision

Team Collaboration

Employee Relations

Policies & Procedures

Customer Service Excellence

Strategic Issue Resolution

Client-focused Environment

Relationship Management

Customer Relations

General Management

Operational Effectiveness

Productivity Improvement

Project Management

Time Management Skills

CAREER HISTORY

Lori “ is a dedicated employee who has proven to be a reliable part of my management team, and is a natural with

customer service as I have observed many customers seek her out for help. I firmly believe that whatever opportunity is

given to Lori she will except the challenge and give 100%.” Sean Cohea, Store Manager, CVS Pharmacy

CVS PHARMACY, Fresno, CA (2007-Present)

OPERATIONS MANAGER / SUPERVISOR

FLOOR MANAGER

DEPARTMENT MANAGER

SUPERVISOR B / A: SHIFT MANAGER

Manage daily operations including customer support, opening and closing of store, loss prevention, daily price changes, and paperwork. Supervise day-to-day activity of 3 to 5 employees. Shadow and mentor workers. Oversee staff and daily customer-related issues within pharmacy. Ensure proper money count in self check outs and troubleshoot systems. Perform quick picks.

Receive daily goods from vendors. Check Workload Manager daily for recall notices and additional work-related matters. Obtain 10 to 15 pallets from distribution center weekly. Reset planograms. Collected and pushed warehouse back stock to floor.

Managed robust workforce program that provided training and mentorship to high school students with opportunity to obtain employment; empowered students to leverage full potential and reach goals.

Reduced shrinkage related to theft and balance on hand, significantly improving productivity and upholding highly secure working environment.

LOWES, Fresno, CA (2015-2017)

ADMIISTRATION DEPARTMENT MANAGER

Oversaw customer service, lumber, and garden departments, front registers, and cash office with accountability for staff scheduling. Supervised up to 20 staff across store. Covered for price change employee while on vacation. Managed paid on delivery (POD) process; investigated and resolved fraudulent charges on credit cards. Reviewed daily folders consisting of deposit receipts, sales, returns, and cash, and signed off. Administered employee layoffs.

Maximized store performance by leveraging excellence in operations management, staff supervision, and customer service.

Former Cosmetologist for Several Years

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