Darren Dorsey

adrxy1@r.postjobfree.com

adrxy1@r.postjobfree.com

602-***-****

● Responsible for communicating accurate information to clients via telephone and email

● Commended for excellence in creativity, time management, leadership, and organizational skills.

● Proficient in MS Office and Salesforce

● Local candidate that is available immediately.

Work Experience

PDS Tech Inc./ HoneyWell

Production Worker

8/2020-Present

Working at HoneyWell assembling masks for Covid Pandemic.

Customer Service Representative

Aerotek/Logisticare

Sept/2019-1/2020

Assisted customers with scheduling rides to and from their doctor's appointments. Also partnered with United Healthcare Care, to give, and receive information about a member's account.

Maricopa County Assessor’s Office

Acro Services Feb. to Sept.

Telemarketer Conversion Kings - Phoenix, AZ September 2018 to April 2019

• Ask qualifying questions to see if they are eligible for refinance, debt consolidation, mortgage insurance removal

• Transfer qualified leads to appropriate bank personnel for further assistance.

Maintenance Worker BG Multi-Family Staffing Group February 2018 to September 2018

Maintain grounds, clean pools, turn apartments to make ready for move-ins.

Content Moderator Cognizant September 2017 to February 2018

contract)

● Viewed and monitored content that is reported by the Social Media community on a daily basis.

● Followed policy and saw if content is the cause of Real World Harm, or if its suitable to leave up on platform for viewing.

Customer Service Specialist Capital One Investing January 2017 to June 2017

contract)

● Responsible for communicating accurate information to clients via telephone and email

● Learned and adapted new products and procedures that may change daily

● Received various acknowledgments from senior staff for conflict resolution strategies

● Navigated through several operating systems including Salesforce and Cerebro

● Met Productivity requirements for the Call Center environment

● Able to retain customers through probing questions and retention techniques

Brand Ambassador

Verizon Communications October 2016 to January 2017

contract)

● Educated prospective and current customers on product packages

● Arranged brand merchandise to reflect the goal of the company

● Continually educated and studied new products to remain current for the brand

● Crossed trained in the areas of Sales and Billing

Modification Technology Agent AT&T DirecTV March 2016 to October 2016

contract)

● Built rapport with customers and technicians by completing home installations

● Identified areas where customers could benefit from additional services and cross sold

● Able to escalate more complex issues to the appropriate levels while retaining customer satisfaction

● Viewed as a leader among my peers and colleagues

● Assisted other lines of business to meet customer and business needs.

Security Officer/ Shift Supervisor Securitas Security Services April 2010 to March 2016

• Supervised 13 guards and assign post duties

• Make Post checks every 30 minutes using a company vehicle at Sky Harbor Airport

Maintenance Technician New York City Housing Authority June 1984 to April 2010

Maintained three (3) residential building each containing approximately 300 housing units. Daily maintenance responsibilities included, but were not limited to:

• General cleaning of common areas of all 3 residential buildings;

• Servicing and Maintaining all garbage disposal

• Successfully compete any service work order requests related to any of housing units within the buildings

Education

Restart Academy - New York, NY

G.E.D. Diploma

Aquired Data Entry / Word Processing at Ross University Information Systems Institute

Skills

Telemarketing, Telesales, Call Center, Telephone, Customer Service

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