Aid Instructor Customer Service
Resume:
Ana Jones
MANAGER / COORDINATOR
(**6) 425 – 6890
***********@*****.***
Huntsville, AL 35750
OBJECTIVE
Currently seeking a suitable position where I can apply my years of managerial and coordination experience, in an environment that encourages innovative thinking and career development.
SUMMARY OF QUALIFICATIONS
Adaptable to varying work environments. Expert in
customer care, communications, problem solving and relationship building. Works well with all levels of staff and performs well independently. Commended
performance in negotiating relationships to ensure positive outcomes.
Managerial and Coordination Expertise
o LLC. Co-Owner and Operator
o Program Management
o Program Development
o Case Management
o Employee Management
Proficient with Microsoft Office
o Word
o Excel
o PowerPoint
o Outlook
Skilled in:
o Office Management
o Analysis/Reporting/Scheduling
o Virtual Meeting Spaces (Zoom)
ADDITIONAL SKILLS
Communication/Documentation (ADMH)
Payroll/Inventory
Time Management
Customer Service
Maintaining Confidential/Sensitive PII
Multi-Tasking
Crisis/Safety Management
REFERENCES
Maggie Freeman
Manufacturing Technical Solutions, Inc.
NASA Contractor: Program Analyst 2
(256) 701 – 2666
Cassy Turner
Seabrook Solutions Company
NASA Contractor: Project Coordinator
(615) 603 – 9492
Christy Montgomery
ADRS Lakeshore
Career Readiness Counselor
(256) 468 – 9395
CERTIFICATIONS
Discovery Employment Training
03/2021 – Present
CPR/AED/First Aid Instructor
08/2019 - Present
American Red Cross
Certified Case Manager
08/2013 - Present
Adults and Children with Intellectual
Disabilities
EDUCATION
University of North Alabama
08/2010
B.S. in Psychology, Biology
2021 RESUME
WORK EXPERIENCE
06/2014 - Present ARC OF MADISON COUNTY
Program Coordinator/QIDP
Duties:
Supervise and manage staff in daily operations
Generates quarterly reports on experiences, daily skills training opportunities, target reduction behaviors, concerns, etc.
Drafts, edits and publishes quarterly newsletter
Analyzes the need for additional services/resources and allocates as needed
Researches, creates and directs virtual Community Experience zoom courses
Coordinates schedules for staff, volunteers and local businesses/agencies o To include organizing outings, local events and special occasions
Performs record keeping of services provided for certification and review
Networks with both community and business leaders 11/2011 - Present ECHOTA VENTURE FARMS, LLC.
Co-Owner/Operator
Duties:
Oversees daily operations of office management
Maintains labor scheduling
Processes sales and performs advertising
Tracks inventory and process orders
08/2013 – 09/2014 MADISON COUNTY
Case Manager
Duties:
Reported plans, findings and results to employers and insurance carriers
Evaluated treatment plans against individual goals and industry standards
Collaborated with court, law enforcement and community providers as needed
Interviewed and evaluated clients' care via monthly monitoring sessions to analyze situations, capabilities and problems to determine services required to meet needs 10/2010 – 04/2013 ELK RIVER TREATMENT PROGRAM
Counselor
Duties:
Collaborated with team to define objectives and analyze progress
Led treatment groups and therapeutic activities to teach functional skills and address issues
Assessed patient behavior, moods and other responses to determine correct diagnosis and devise treatment plans
Provided emergency response in crisis situations to diffuse tensions and prevent violence
Assisted in individual therapy and family therapy sessions
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