Customer Service Independent Distributor
Resume:
Thomas E. Riggins
Adel, Georgia 31620
*********@*****.***
OBJECTIVE
To secure a stable career that is both challenging and lucrative. WORK EXPERIENCE
Senior Life, Adel, Georgia
State licensed Life and Health insurance agent in Georgia and Florida 06/2022 - Present
● Evaluate peoples' needs for final expense coverage.
● Engage people in their homes.
● Build an atmosphere of trust and dependability during the visit.
● Make a presentation that is both informative and engaging.
● Close sales, while making sure the customer totally understands their product.
● Adhere to state regulations in insurance sales.
● Exhibit a genuine attitude of empathy and understanding in the overall process from first knock to collection of payment.
Hog N Bones Breakfast & BBQ, Tifton, Georgia
General Manager
08/2006 - 10/2021
● Implement company policies and procedures.
● Supervise other department managers in the operation.
● Draw and schedule placement of up to forty employees.
● Run a predetermined percentage of labor and food cost.
● Count money multiple times daily and verify the accuracy of deposits.
● Count inventory to identify possible areas of loss or theft.
● Proper placement of employees to insure impeccable standards of customer service, while minimizing store waste and food cost.
● Maintain company and my own service standards as employees interact with customers.
● Interact with customers daily to provide them with a superior personal dining experience.
● Enforce company service time standards.
● Sell catering functions to customers.
● Supervise every step from preparation to final delivery of catering functions while making sure all food was ready at the reserved time.
● Ensure all "Serv Safe" standards were followed to maintain food quality.
● Follow up with customers to insure a phenomenal catering experience.
● Personally deal with any customer issues to make sure the customer was completely satisfied.
● Supervised vendors of food, equipment and maintenance.
● Responsible for opening/closing, alarm system and all security procedures. Keebler/Murray Biscuit Company, Waycross, Georgia Independent Distributor
05/1995 - 02/2006
● Deliver products to all available retail outlets from small, individually owned supermarkets to supercenters.
● Ensure proper rotation in order for the customer to receive a fresh and second to none product.
● Fill and reset sections when the stores deemed it necessary.
● Grow dependable and friendly relationships with all store personnel.
● Sell extra displays to Owners/Managers to increase sales and revenue.
● As a self employed business owner, be driven and set initiatives to always challenge myself to excel.
● Maintain my personal delivery truck to fulfill that dependability aspect of the store relationships.
● Issue invoices and make sure all billing to the stores was correct.
● Collect payments from individually owned stores. Piggly Wiggly/Bruno’s Supermarkets, Waycross and Fitzgerald, Georgia Store Manager
05/1985 - 05/1995
● Promoted the highest standards of customer service.
● Supervised numerous department heads and around 100 employees.
● Draw store schedules, placement and time worked to cover all areas of customer service.
● Maintain, through scheduling, a percentage of payroll to maximize store profit margins.
● Examine profit and loss documents to identify any anomalies.
● Promote store unity by keeping open lines of communication between management and employees.
● Interact with customers to make their shopping experience a more personal experience.
● Deal with any customer issues to insure complete customer satisfaction.
● Responsible for counting certain store inventory items to look for waste or theft.
● Responsible for preparing deposits in a correct and timely manner.
● Count the safe multiple times daily, verifying correct amount of money.
● Open and sometimes closing of store and setting alarm.
● Responding to alarm incidences.
EDUCATION
Brantley County High School Nahunta, Georgia
Honor Graduate, GPA: 3.7
1978 - 1984
SKILLS
● Dependable
● Reliable
● Punctual
● Loyal
● Hard Working
● Efficient
Contact this candidate