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Front Desk Customer Service

Location:
Orlando, FL
Salary:
$17
Posted:
July 30, 2022

Contact this candidate

Resume:

MARCELA VALDO GALVES

Address:

***** ********* ******* ** *** 206 – Orlando/FL – 32832

Phone:

+1-407-***-****

E-mail:

adrxww@r.postjobfree.com

Nationality:

Brazil

Date of Birth:

December 26th, 1986.

Gender:

Female

PROFESSIONAL GOALS:

Social Skills and

Competences:

Thinking ahead & Business Owner Mind

Ability to work under pressure

Adaptive and creative

Excellent Teamwork

Good communication skills

Management & Self-Motivation

Conflict Resulution & Pro-active

ACADEMIC RESUME:

Elementary School:

Colegio Santo Americo – 1994 to 1997;

Colegio Visconde de Porto Seguro – 1998 to 2004.

Graduation:

INSPER – Digital Marketing – 2019

SEBRAE – Digital Marketing – 2017

FMU – Law – 2009 to 2015

UNIP – Odontology – 2005 to 2007

Exchange Program:

USA in 2010 – 12 months – english improve

LANGUAGES SPOKEN:

Portuguese:

native language

English:

fluent

Spanish:

advanced

Italian:

Basic

German:

Basic

PROFESSIONAL EXPERIENCES:

COVID TESTING LLC

Jan 2022 – currently

Fast and Accurate COVID 19 Testing

Position: Manager

Main Activities:

Cordinating testing activities for cases and contacts of COVID-19;

Cordinator of COVID-10 testing efforts withing a region, providing oversight and response to COVID-19 testing requests and esuring testing results are relayed back to investigators, contact tracers, ordering providers and patients;

Advises on technical aspects of testing, troubleshoots challengers, and identifies solutions;

Tracks progress of testing requests abd tests conducted withing the region and identifies issues/barriers to testing;

Coducts quality assurance of testing data and ensure accuracy of testing data;

Estabished polices, based on a solid foundation of knowledge and experience;

Identify Challange situations with the staff and find solutions;

Coordinate teh activities of saff to ensure all aspects of the program are addressed in a timly abd complete way;

Reviews data to quantify productivity, timeliness, and compliance of with testing guidelines;

Ensure data produced by work unit is accurate and reoported to the leadership upon request;

Ensure all procudures are followed by staff;

Find out difficulties in decreasing patient numbers and working in marketing and social media to incree volume.

Participation in intenational Conventions;

Sales program, finding potential partners.

MG SOCIAL MEDIA

Apr 2017 – currently

Company focused on digital marketing and media networks

Position: Owner

Main Actvities:

Develop media strategy (on and off) and define indicators to levarage the company;

Production of personalized content for social media, websites and e-commerces;

Analysis of engagement and development using access measurement tools: Google Analytics, Google Adwords, Facebook Adwords;

Paid Media;

Data Driven Media;

Mobile Marketing;

Influence Marketing;

Management of social Network;

DOUBLETREE BY HILTON

Jan / 2021 – Dec/2021

Biggest Doubletree Hilton in the World

Position: Front Desk Agent

Main activities:

Check-in and Check-out

Costumer Service

Payments

Positive work

Relationship with the guests

Bookkeeping activities

1st one in Sales

GIOH

Nov / 2015 - Apr / 2017

Company of actors Bruno Gagliasso and Giovanna Ewbank, to publicize the actors' businesses, and to introduce Giovanna Ewbank on social networks

Position: Media and Press Advisor

Main activities:

Responsible for taking care of the social media of actress Giovanna Ewbank and actor Bruno Gagliasso;

Posts and content production for social networks;

Search for partnerships to increase sales;

Production of content and materials for the electronic magazine GIOH;

Creation and idealization of the GIOH channel on YouTube;

Video production;

Analysis and measurement of the effectiveness of the dissemination actions;

MAISON LUIZZA HAIR

Oct/2017 - Oct/2018

Hair Salon located in the best neighborhood of São Paulo with investment of 500 thousand reais and about 20 employees

Position: Owner

Main activities:

Financial plan and control

Group management: giving them the best orientation to reach the quality of providing service; leadership; trainings;

Management of all operational and administrative tasks as goals, growth, margin, cost, participation, loss management, customer loyalty and customer service;

Ensure the compliance with the required tax rules and obligations; Spreadsheets for general control;

Cash and commissions closings;

Payments;

Agenda organization and control; Agility in solving everyday problems

SYNGENTA CROP PROTECTION

Oct / 2012 to Oct / 2014

Swiss producer of seeds and agrochemicals with revenues of $12.65 billion and with more than 28 thousand employees

Position: Trainee / Lawyer

Main Activities:

Draft contracts

Involvement in Extraordinary Meetings

Defenses, and procedural documents, mainly related to Environmental and Administrative Law (ANVISA, INMETRO, IBAMA)

Participation in meetings

General Petitions

Letters to clients and to companies

Diligence to consulates

Analysis of international contracts

BRF SA (Brazil Foods)

Sep / 2011 to Aug / 2012

One of the largest food companies in the world, with more than 30 brands in its portfolio, including Sadia, Perdigão and Qualy with net sales of $15,189 million with more than 100 thousand employees

Position: Intern

Main activities:

Draft Contracts

Involvement in Extraordinary Meetings

Participation in the Sadia merger / acquisition program.

Minutes of National and International Assemblies

Organization of the company's board of directors worldwide

Defenses and procedural documents, mainly related to Consumer Law and the National Institute of Weights and Measures (IPEM)

Reports of civil litigation processes

Meetings

Petitions

Diligence to consulates

Analysis of international contracts

Draft international contracts

Jurisprudence research.

THIOLLIER PANELLA ADVOGADOS

Feb / 2011 to Jul / 2011

Legal Advisory Boutique, with more than 30 years of experience

Position: Intern

Main activities:

Defenses and petitions.

Diligence in loco: João Mendes Central Forum, Regional Forums of São Paulo and interior.

Elaboration of e-mails and letters to clients.

Participation in meetings with clients.

Vinhas e Redenschi Advogados - (Jun / 2009 to Dec / 2009) - Law Firm with strong performance in Rio de Janeiro and São Paulo

Daily elaboration of reports on the distribution and progress of each process. Preparation of petitions.

Defenses, and procedural documents, mainly related to tax law.

Diligence in loco: Federal Court, Court of Justice, Central Forum João Mendes, Federal Regional Court, Tax Enforcement, among others.

Elaboration of e-mails and letters to clients. Jurisprudence research.



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