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Service Representative Csr

Location:
LIC, NY
Posted:
July 30, 2022

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Resume:

Solange Guirand

*** **** **** ****

Hauppauge, NY 11788

631-***-****631-***-****

OBJECTIVE: To obtain a challenging position in which my experience, education, and abilities can be effectively utilized.

EDUCATION:

May 2004- Briarcliffe College, Patchogue

December 2004 AAS: Office Technology Administration

January 2001- Katharine Gibbs School, Melville

December 2001 Certificate: Office Technology Administration

March 1993 to America Institute, Haiti, Port-Au-Prince

March 1994 Certificate: Accountant (English and French) Bookkeeper

SKILLS:

·Keyboarding, Machine transcription

·Computer Applications: Word, Excel, WordPerfect, Desktop Publisher, PowerPoint, Integrated Application, Access.

·Office procedures such as filing preparing correspondence, scheduling appointments, and answering the telephone

·Punctual, reliable, and well-organized. Fluent in French and creole

EMPLOYMENT:

11/04/19- Present Suffolk County Department of Social Services

Position: Social Service Examiner (SSEI)- Client Benefit Administration

Determines financial eligibility for programs administered by the Department of Social Services and recommends amounts of assistance in accordance with established policies and procedures. Conducts personal interviews with applicants, computes budgets for applicants and determines or reviews applicants' eligibility for assistance. Also performs daily routine includes interviewing new applicants, opening cases, conducting recertification interviews and performing all case maintenance

EMPLOYMENT:

7/17/17- 11/03/19 Suffolk County Department of Social Services

·Position: Office Assistant- Children Protective Services – Investigation Unit (Abuse Team 82 & 83)

Assists Case workers with their inquiries. Prepare case files when needed. Works closely with all other teams to ensure all requests are completed in a timely manner. Supplying case workers with appropriate reports. Sending correspondence to clients with open cases. Field numerous calls from District Attorney’s Office, Law Enforcement, and other members of the Multi-Disciplinary Team. Processing and tracking requests from the District Attorney's Office for case determinations. Tracking and processing Forensic Medical Exams that are conducted as part of the Sexual Abuse investigation. Tracking and sending out additional paperwork required for completion of a Fatality Investigation, which includes letters to the District Attorney's Office and the Medical Examiner. Preparing cases for court. Tracked new assignments and reports, processed case closings, transfers and openings, mailed out Notice of Existence letters on new reports. Organized records with notices, state central register report, WMS report and history of prior cases. Submit medical releases to the proper agencies. Transfer cases and documentation to other units. Submit Soundex requests. Tracked the workers time and accrual sheets and travel vouchers, processed them, and submitted to payroll. Assist other teams when needed.

EMPLOYMENT:

7/19/16- 7/6/17 Madcar A Division Of Century Direct

Position: Client Service Representative- Order Fulfillment

Assists clients with day-to-day issues, resolves problems, and responds to internal and external inquiries regarding orders. Works closely with the warehouse and production to ensure all client requests are completed in a timely manner. Research all incoming issues and resolve inventory discrepancies. Track and monitor inventory levels daily, supplying clients with appropriate reports. Maintain customer relations, troubleshoot problems and ensure overall customer satisfaction. Provide back up for fellow CSR’S when needed and perform other duties as assigned.

2014-2017 H&R Block

Position: Office Manager

Responsibilities: Manages the day-to-day office Operations.

Ensuring outstanding client service

Setting office goals and driving performance to exceed goals

All office operations, local marketing, recruiting and staffing

Supervising, training, and coaching of all tax office associates

Implementing company policies and ensuring compliance

Serving as a role model for associates on business development

Being a knowledgeable resource on tax products and topics

Prepare accurate and complete tax returns for clients, as needed

Assisting the District Manager in plan to achieve client retention and revenue goals, and perform other duties as assigned.

2012-Present H&R Block

Position: Senior Tax Analyst (Seasonal Position)

Responsibilities: Conducting face-to-face tax interviews with clients. Assist Them with Federal and State income tax compliance and preparation. Use computer and specialized software to prepare and file an accurate and complete tax return, using a high degree of ethics and integrity. Proving an outstanding client experience by utilizing interview techniques that will help determine the client's needs and then offering the appropriate product or service that meets those needs. Researching tax issues and providing related documentation. Adhere to the latest tax regulations and standards. Incorporate effective communication skills with both clients and coworkers.

2005- 2012 Automatic Data Processing (Investor Communication Services)

Position: Administrative Assistant (Client Services Manager)

Responsibilities: Working with different applications related to

Investor communications. Maintain and update customer database in Microsoft access. Enter clients’ requests for material estimates into access.

Broadridge (Information Distribution Services)

Position: Client Service Representative-Marketing Communication

Assists clients with day-to-day issues, resolves problems, and responds to internal and external inquires regarding orders. Works closely with the warehouse and production to ensure all client requests are completed in a timely manner. Field over 15 client calls per day, which require research of issues, and resolve inventory discrepancies. Track and monitor inventory levels daily, supplying clients with appropriate reports. Maintain customer relations, troubleshoot problems and ensure overall customer satisfaction. Provide back up for fellow CSR’S when needed and also perform other duties as assigned.



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