Islamabad, Islāmābād, Pakistan
Seeking position with a top firm in a tier-1 technical support or help desk role, experience and knowledgeable information technology professional with 19+ years’ experience seeks to contribute his training and acquire skills within a Tier-1 technical support and/or help desk role. Thanks & Kind Regards
Assistant Manager IT
Roots International Schools and Colleges, Pakistan Mar 2022 - Present (2 months +)
Manage information technology and computer systems Plan, organize, control, and evaluate IT and electronic data operations Manage IT staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance
Design, develop, implement, and coordinate systems, policies, and procedures Ensure security of data, network access, and backup systems Act in alignment with user needs and system functionality to contribute to organizational policy Identify problematic areas and implement strategic solutions in time Audit systems and assess their outcomes
Preserve assets, information security, and control structures Handle annual budget and ensure cost-effectiveness Regional Information Technology Support Officer
Pakoman Micro Finance Bank
Jan 2019 - Sep 2021 (2 years 9 months)
Coordinate with Vendor for SLAs, Purchasing etc
Maintain complete service desk record file management. Installation & configuration of a company’s computer hardware software and applications. Installation, configuration & maintenance of CCTV, Attendance Machines, Wifi & Multi media. Maintenance and monitoring of computer networks, devices and systems. Logging the queries of customers and employees.
Analysis of call logs in order to discover any underlying issues or trends. Diagnosing and solving hardware or software faults. Testing and evaluating new technology.
Performing electrical safety checks on the company’s computer equipment. Responding to call-outs in a timely fashion.
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Following instructions, either written or in diagram form, in order to set up a system or fix a fault. IT Support Officer
Asia Petroleum Limited
Jul 2010 - Nov 2016 (6 years 5 months)
installing and configuring computer hardware operating systems and applications; monitoring and maintaining computer systems and networks; talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
troubleshooting system and network problems and diagnosing and solving hardware or software faults; providing support, including procedural documentation and relevant reports; following diagrams and written instructions to repair a fault or set up a system; supporting the roll-out of new applications;
setting up new users' accounts and profiles and dealing with password issues; responding within agreed time limits to call-outs; working continuously on a task until completion (or referral to third parties, if appropriate); prioritising and managing many open cases at one time; rapidly establishing a good working relationship with customers and other professionals, such as software developers;
testing and evaluating new technology;
conducting electrical safety checks on computer equipment. Preparation of IT budget on an annual basis.
Assist in the need assessment, acquisition, and maintenance of IT equipment/ systems. Undertake any other duties and responsibilities as required by management. Install of operating system with all required software and Provide basic technical support to users and assists in the resolution of software and hardware problems. Complete coordination with Vendors for Document, track and monitor all IT related problems raised by PI faculty and staff and ensure timely resolution. Install, Manage, Configure hardware like Desktop, Network Printer/Copier/Scanner, PABX, CCTV, Printer & Attendance Management System.
Maintain all IT related documentation like Purchase Requisition, Hardware & Software inventory. Also install & troubleshoot on all windows plate form & Install and configure all type of hardware & Printers
Asia Petroleum Limited
Jul 2010 - Nov 2016 (6 years 5 months)
Responsible of maintain HSE related equipment, respond on emergency, employee evacuation in case of any Disaster, Misshape, Provides first aid in case of any accident. Helpdesk Administrator
Pakistan State Oil
Sep 2001 - Jun 2010 (8 years 10 months)
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Answering, evaluating, and prioritizing incoming telephone, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer- related technologies.
Interviewing users to collect information about problem and leads user through diagnostic procedures to determine source of error.
Handling problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to System Administrator or Functional/ Technical Consultants. Logging and tracking calls using Helpdesk Management Software, and maintains history records and related problem documentation.
Preparing standard statistical reports for critical events, such as help desk incident reports, Analyzing and evaluating those reports
Calling hardware vendors to request service regarding defective products or request for new product Writing software and hardware evaluation and recommendation for management review. Training users on software and hardware on-site or in classroom, or recommending outside contractors to provide training.
Supervising installation of personal computers, other peripheral equipment, Operating systems and other software.
Assigning appropriate helpdesk personnel on getting user complain through Helpdesk Management Software for its resolution.
Maintaining the inventory of SAP Stationary, dealing with related vendors, and issuing of stationary to authorized requesters.
Attends all type of complaint like complete installation of computer Hardware & software. Also install & troubleshoot on windows plat form & Install and configure all type of hardware & Software Complete troubleshoot & installation Local Area Network (LAN). Maintained complete record of Computer
PC Inventory Record, Coordinate to Vendors for purchasing, warranty claims Management of network racks.
Install Time Attendance Management Machines & Software.. Education
UNIVERSITY OF KARACHI
2003 - 2005
DJ SCIENCE SINDH GOVERMENT COLLEGE
2000 - 2003
PIA MODEL SECONDARY SCHOOL
1996 - 1998
Team Leader Of Class Activity
Licenses & Certifications
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VCP5 Install, Manage & Configure - VMware
Certification in CCTV - Sindh Technical Board Of Education Skills
Networking • Software Documentation • System Administration • Troubleshooting • Disaster Recovery
• Microsoft Office • Hardware • Network Administration • Analysis • SAP Ali Adnan - page 4