Customer Service Safety Officer
Resume:
Sound appreciation of the Call Centre & Customer Service
function including but not limited to: data capturing, admin work, answering inbound calls, resolving customer queries, providing solutions, routing calls, reporting as well as interacting with clients or customers. Sound communication skills and utilization of modern office computer technologies WORK EXPERIENCE
N.Dip Public Relations Management
University of South Africa – UNISA
Current/ In-progress
TERTIARY EDUCATION
Thando Khumalo
adrxti@r.postjobfree.com
Number 17, Mews House, Protea Glen
Pretoria, 1818, Gauteng, South Africa, RSA
Proactive.
Client focused.
Attention to detail.
Accuracy with work.
Good interpersonal skills.
Sound communication skills.
Excellent relations building skills.
Excellent planning & organizing skills.
National Senior Certificate/ Matric
Madiba Comprehensive High School
Completed – 2009 – Grade 12
IsiZulu.
English.
Economics.
Accounting.
Life Orientation.
Business Economics.
Mathematical Literacy.
Male – South African Citizen
LANGUAGE SKILLS
English.
IsiZulu – Home Language.
Code 8 [Code B.] Drivers Licence.
Customer Service/ Call Centre
Merchants Dimension Data (Vodacom)
October 2018 to date
• Admin.
• Reporting.
• Handle emails.
• Complete call logs.
• Answer inbound calls.
• Resolve customer queries.
• Route calls to required offices.
• Answer questions & provide solutions.
• Managing and resolving customer queries.
• Follow up on customer calls were necessary to.
• Maintaining communication by reporting any problems.
• Providing both product and service information to customers Customer Service/ Call Centre
W.N.S. (Vodacom)
February 2017 to October 2018
• Admin.
• Handle emails.
• Complete call logs.
• Answering inbound calls.
• Resolving all customer queries.
• Answer questions & provide solutions.
• Follow up on customer calls were necessary to.
• Maintaining communication by reporting any problems.
• Providing both product and service information to customers Secretary, Receptionist & Administrator
G.C.S. Rivonia
2012
• Admin.
• Answer phones.
• Receiving deliveries.
• Filing, emailing & printing.
• Prepare documents for meetings.
• Offering exceptional customer service.
• Accomplishing the customer satisfaction index.
• Being the point of contact to the clients/ customers.
• Working as per Standard Operating Procedures at all times.
•
PROFESSIONAL SKILLS
Call Centre/ Customer Service
OTHER CERTIFICATES
Regulatory Exam 5 (RE5)
Moonstone
Completed – July 2021 – Certificate
TECHNICAL SKILLS COMPETENCIES / ACHIEVEMENTS
Microsoft Outlook
Advanced
Microsoft Excel
Intermediate
Microsoft PowerPoint
Intermediate
Microsoft Word
Advanced
HOBBIES
Reading.
Do exercises.
Travel/ socializing.
Play/ watching sports.
Mentor junior professionals.
Upgrading my professional skills.
Researching on new developments.
PROFESSIONAL EMPLOYMENT REFERENCES
Thando Khumalo adrxti@r.postjobfree.com
Number 17, Mews House, Protea Glen
Pretoria, 1818, Gauteng, South Africa, RSA
Self-supervision
Ability to link my performance to the company`s goal thereby promoting profitable business growth 100% of the time. Notable team spirit
I am collegial and a great team player with ability to instil a good team spirit even among colleagues to promote morale thereby promoting a profitable business growth 100% of the time. Meeting targets & deadlines
Ability to meet targets in any given assignment or task thereby making me someone who will be able to do justice to KPIs at work and ultimately ensuring a profitable business growth. PERSONAL ATTRIBUTES
Reliable.
Dependable.
Approachable.
Good team spirit.
Friendly and courteous.
Customer Service par-excellence.
Internet
Advanced
Themba Mahlasela
G.S.C. Rivonia
Supervisor
Jimmy
W.N.S
Team Leader
Mr Bradley Halters
Merchants (Vodacom)
Manager
Zukiswa Gini
Dimension Data
Team Leader
Call Centre/ Customer Service
Contact this candidate