Service Representative Customer
Resume:
Charla Stiger
Tulsa, Okla. *****
*********@*****.***
Summary
Personable and dedicated Customer Service Representative with extensive experience in insurance and call center. A solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Skills
● Database management
● Report writing
● Credit card payment processing
● Report generation
● Adaptive team player
● Efficient and accurate
● Office equipment operations
● Multi-line telephone skills
● Organization and efficiency
Experience
Expersis
04/2022 – current
IBM/American Airlines Hiring Event Host: greeting guest, escorting customers to other areas of hiring event, organizational and people skills to make sure customers have a positive experience, ability to be a team player. BC Forward – Tulsa, Ok.
10/21 – 2/22
Customer Service Concierge
DXC Technology/Everest Project remote position. A funeral planning and concierge service rolled into a life insurance plan. Assist Clients and Agents with online planning tools. Create a work flow for each call. Provide information on login to the Everest website. Verify client and agents enrollment codes, escalate immediate need and death cases to a Senior Advisor. Follow guidelines on documentation and emails to the sales dept., correct issues as requested.
Macys – Owasso, Ok.
7/21 – 8/21
ICQA Counter
Responsible for cycle count, order validation, audits, research, and identify quality of inventory. Scanning technology correctly to track information, provide support of management by taking on problem solving responsibilities and duties as requested. Provide cycle counting to understand and to correct any variants in inventory. Robert Half - Tulsa, Ok.
4/21 – 5/21
Front desk Concierge
Housing Solutions front desk /Concierge at a housing for homeless residents. Assist with meal distribution and record service for each room. Provide card and badge renewal as needed. Answer phone calls Keep record of activities for each room information. Assist residents with clothing room entry.
Robert Half – Tulsa, Ok
03/2021-04/2021
Document Specialist
Document Scanning Project under the Supervision of Department of Human Services. Preparing digital files for social services while maintaining confidential state guidelines. Processing documentation efficiently and accurately accordingly for DHS. Organized files according to DHS categories. Working in teams to process documents in a timely manner.
Macys
Fulfillment Associate
09/2020 – 01/2021
Warehouse auto-bagger/Prep fulfillment of orders. Processing orders to fulfill customer service. Printing and Packing for shipment. Check items with handheld scanner. Print and check labels for storage. Deciphering work orders. Sorting products according to Company guidelines.
Radiant Systems - New Jersey
Onsite Temperature Screener
04/2020 - 06/2020
Onsite Health Screening include non touch thermometer reading, Q &A pertaining to the Covid-19, safety protective gear provide to all employees, vendors, and clients for workforce entry. Following thermometer reading guidelines: initial reading over 98.5 required temperature retake, if above temperature guideline, deny entry into site and report to company advisory staff. Suggest follow-up at nearest Medical facility for further instructions. Sanitize thermometer after each testing. Thoroughly Clean and Sanitize Work Station after shift.
Customer Service Representative Specialist, 08/2019 09/2019 HTN Ventures Limited Stamford, CT
● Tracks sample interactions per hour for auditing, reporting and training purposes.
● Reviewed customer data to assess current issues and determine potential solutions.
● Reviewed account and service histories to identify trends and issues.
● Contributed to sales by improving lead-generation and sales-tracking methods.
● Upheld privacy and security requirements established by regulatory agencies. Logistics Associate, 10/2018 11/2018
PRIVATE COMPANY Tulsa, OK
● Checked items into computer system, printed labels and directed to storage locations.
● Printed, picked and packed items for shipment according to tight schedules.
● Obtained and coordinated materials required to meet contract objectives.
● Completed status reports every day on logistics activities and issues. Home Caregiver, 03/2007 05/2018
Home Tulsa, OK
● Assisted such tasks as activities of daily living and other tasks to alleviate burden on other family members.
● Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
● Provided mental and emotional support to keep family member happy and healthy. Customer Service Representative, 02/2004 05/2004 DecisionOne Tulsa, OK
● Escalated customer concerns, store issues and inventory requirements to supervisors.
● Consulted with customers to determine best methods to resolve service and billing issues.
● Documented conversations with customers to track requests, problems and solutions.
● Addressed 15 website inquiries per day, converting 10 to renewal customers.
● Answered inbound calls per day and directed to designated individuals or departments.
● Upheld privacy and security requirements established by regulatory agencies. Dental Receptionist, 08/2002 09/2002
Premiere Staffing Services Tulsa, OK
● Arranged documents for insurance claims.
● Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within a high-volume environment.
● Maintained master calendar and scheduled new appointments based on provider availability.
● Verified, updated and entered patient information into system.
● Answered and managed incoming calls and emails.
● Collected payments from patients and arranged payment schedules.
● Maintained office safety by screening visitors, updating logs and issuing temporary passes. Medical Biller, 01/2002 05/2002
Optioncare Inc Tulsa, OK
● Utilized electronic charge capture systems to consolidate and streamline billing processes.
● Recorded, stored and reported medical coding information to create statistics of healthcare encounters.
● Effectively coordinated all communications between patients, billing personnel and insurance carriers.
● Reviewed all claims for accurateness and appropriateness.
● Reviewed and abstracted relevant clinical data from electronic medical records to select appropriate code for procedures.
● Expertly assigned charges and payments for medical procedures.
● Researched and communicated insurance requirements, including patient financial responsibilities and fee-for-service
● Organized billing operations, calendars and claims, bringing in more payments. Claims Examiner, 11/1999 05/2001
Shared Medical Systems Tulsa, OK
● Investigated questionable claims to determine payment authorization.
● Gathered information from various third parties to determine claim acceptability.
● Conducted claim and estimate re-inspections.
● Verified and analyzed claims settlement data to ensure validity.
● Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures.
● Conducted daily reviews on claim files and verified sending of status letters to policyholders.
● Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
● Entered claim transactions, including payments, reserves, and other documentation.
● Evaluated evidence with ultimate goal of creating positive outcomes for client's claims. Education and Training
Rogers State University Claremore, OK
Associate of Arts Liberal Arts And Sciences
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