Jannie Trammel

jannietrammel @gmail.com

414-***-****

Atlanta, GA 30345

PROFILE SUMMARY

Competent and proactive management professional, offering extensive years of experience in multiple properties, asset, and investment management; complemented with proven success in identifying and capturing market opportunities that accelerate expansion, increase revenues, and improve profit. Possess an extensive background in directing efficient organizational processes, building mutually beneficial relationships, and formulating creative solutions that contribute to organizational goals and objectives achievement. Equipped with solid expertise in sales and consultative selling, business development, territory management, new business opportunities, and sales maximization within existing accounts. Able to manage social media platforms, develop strategic sales plans to drown market challenges and surpass competition toward successful achievement of goals. Committed to quality and excellence.

CORE COMPETENCIES

● Organizational Skills

● Property Management

● Project Management

● Social Media Management

● Excellent Customer Service

● Friendly and Professional

Attitude

● Excellent Communication Skills

● Conflict Resolution Expert

● Excellent Interpersonal Skills

● Ethical Behavior and Integrity

● Highly Organized Professional

● Critical Thinking Aptitude

● Problem Solving

● Personal Creativity Effectiveness

● Details-Oriented

● Time Management Aptitude

● Management Aptitude

● Building Relationships

PROFESSIONAL EXPERIENCE

Elmington - Assistant Community Director

April 2022-Current

● Maintain accurate resident records. Update on daily basis all rents, deposits and application fees received. Issue appropriate notice when necessary (e.g. late payments, eviction notices, returned checkmemos). Deposit all receipts prior to bank close each dayInspect move-outs and vacancies. Be knowledgeable of all phases of leasing and resident retention. Work with lease renewals each month. Keep daily records on lease renewals and terminations. Greet prospective clients, show community and aid in leasing duties. Essential Functions of Your Role Include, but are not limited to Professional verbal and written communication, Administrative and organizational tasks, Presenting a professional image to residents, vendors, and owners, Customer service, Operating computers and other technological devices to access email, internet websites for business marketing and company utilized software. Preparing, locating and compiling information and documents. Physically inspecting the property in its entirety. Responding to issues outside of normal work schedule when required. Accurately reporting all time worked by clocking in before beginning to work and out only when done working. Following all company policies. Leasing and Marketing Professional

March 2019 - April 2022

Lincoln Property Company - Atlanta GA

● Manage all aspects of the leasing process, including leasing apartments, preparing lease paperwork and ensuring a smooth move-in.

● Greet clients, assess needs, answer questions and provide tours of the apartments and community.

● Process applications, and prepare and review lease agreements and renewals.

● Respond to in-person, phone and email inquiries, which includes providing leasing information, making appointments and creating and following up with maintenance requests.

● Assist with completing weekly, monthly and special reports as assigned by the Leasing Manager or Business Manager.

● Receive deposits and rent money, and record appropriately.

● Provide excellent customer service and assist all clients with a positive and friendly tone

● Interview and qualify the eligibility of applicants, processing applications and verifying references and income, adhering to company policies.

● Work closely with displaced residents due to renovations to find new homes within our community to generate revenue.

● Complete daily reports for the Property Manager and Regional Manager to review the progress regarding leasing and renovation progress.

● Assist manager with renewal offers on a monthly basis and maintain a summary report of lease renewals.

● Develop a loyal customer base and increase sales volume through personal attention to customers.

● Provide exceptional customer services to high-end consumers, regularly including direct email and phone contact and relationship building.

● Address employee problems to ensure everyone is thriving in the workplace and satisfied with their job and work environment.

● Assist residents with lease signing, provided customer service, generated work orders for maintenance issues. Resident Coordinator, Leasing & Marketing Professional Sept 2017- March 2019 Lincoln Properties Company - Nubia Square Apartments, Houston, Texas

● Coordinated with care teams to develop and implement the consumer's needs/services through meetings.

● Responsible for the meeting, greeting, and qualifying customers with or without housing vouchers, non-US Citizens and processing Corporate applications in the leasing process.

● Responsible for producing various reports on leasing activity, pricing, unit conditions, and competitive properties.

● Worked in collaboration with the property management team to ensure an exceptional and unrivaled customer experience.

● Responsible for marketing, planning, managing, hosting 10-12 resident events monthly.

● Responsible for the showing and leasing of apartments to prospective residents.

● Develop a loyal customer base and increased sales volume through personal attention to customers.

● Provide exceptional customer services to high-end consumers, regularly including direct email and phone contact and relationship building.

● Address employee problems to ensure everyone is thriving in the workplace and satisfied with their job and work environment.

● Responsible for ensuring application and lease files are complete and accurate.

● Provided on-site customer service to residents in support of the property manager. Leasing and Marketing Professional June 17- Sept 17 Luxury Apartment Homes - BG Staffing/Lincoln Property Company, 5755 Hermann Park, Houston, Texas

● Worked in collaboration with the property management team to ensure an exceptional and unrivaled customer experience.

● Responsible for application processing and verification, apartment inspections, resident retention activities, and the lease renewal process.

● Responsible for directing and evaluating the work performance of leasing agents and associates.

● Responsible for producing various reports on leasing activity, pricing, unit conditions, and competitive properties.

● Provided on-site customer service to residents in support of the property manager.

● Responsible for the showing and leasing of apartments to prospective residents.

● Responsible for ensuring application and lease files are complete and accurate. Founder/Licensed Child Care Professional/

Director March 2014 - Oct 2016

Lemaj Home Away from Home - Trinity, TX

Private Family Owned and Operated Child Care Facility - Servicing Families of Preschoolers, Toddlers, and Babies

● Provided management and leadership in providing quality year-round pre-school and school-age child care services, with a significant emphasis on meeting the child care needs of low-income families.

● Authorized purchase of instructional materials and teaching aids, such as books, toys, and games, are designed to stimulate learning.

● Maintaining records of children admitted into the program, the payment received, and daycare expenses.

● Engaged kiddies in safe and age-appropriate educational activities based on their personal interest.

● Marketed and developed over 50 enrollments through flyers, local businesses, and state agencies.

● Skilled in business administration, effective communication, interpersonal, and organization. Weekend Youth Worker July 2011 - Dec 2013

Butterflies Home Away from Home - Milwaukee, WI

Small Youth Care Business - Serving At-Risk Youth

● Explained principles, techniques, and safety procedures to participants in recreational activities and demonstrate the use of materials and equipment.

● Fostered collaboration and leadership among participants by adding activities that promote teamwork and encouraging participants to pursue responsibility actively.

● Created weekly enrichment activities for at-risk youth to develop positive social skills and job readiness.

● Chaperoned youth to Back To School summer meet and greet event to take pictures and meet city’s mayor and city officials.

● Developed relationships with all stakeholders to ensure healthy relationships. Vocational Case Manager, Employment Counselor, Job Readiness Instructor May 2007 - Jan 2013 Wisconsin Community Services - Milwaukee Excel High School/Milwaukee Area Technical College, Milwaukee, WI Non- Profit Organization - Serving Individuals in or at High Risk of Involvement in The Criminal Justice System

● Provided proud interventions with directions for 300 at-risk students and young adults with the school selection process.

● Developed independent vocational cases and devised suitable long-term efforts to outcome track plan.

● Assisted education team as a floater; assistant to principal and teachers as needed with clerical, school enrollment, and classroom instruction.

● Carried out career assessments, identified vocational strengths, analyzed vocational and educational records, and determined youth fields.

● Managed supervisory role for youth job coaches and employment coordinator. Customer Service Representative May 2005 - July 2005 Federal Stamp and Seal - Atlanta, GA Rubber Stamp Manufacturer - Servicing in and out of State Clients

● Received callers provide exceptional listening skills to determine their call's nature to clearly and precisely professionally address their inquiries.

● Typed memos, correspondence, reports, and other documentation, including follow-up letters to customers to ensure their questions were addressed and to assure them of support throughout the life of their membership.

● Organized customer information and account data for business planning and customer service purposes.

● Created excel spreadsheets to track customer data and perform an intense reconciliation process.

● Quickly and effectively solved customer challenges to include following up to ensure remediation. Small Business Sales Oct 2004 - May 2005

MCI Telecommunication - Alpharetta, GA

Phone Company - Servicing Georgia Clients

● Cost-effectively acquired potential customer information and designed an Access database to organize and automate effective utilization of this valuable data.

● Aggressively negotiated contracts to provide marketing and fundraising services and unceasingly drove to nurture client relationships and exceed expectations.

● Provided courteous and effective courier service, successfully closing deals by directly interacting with customers, securing payments and donations in-person as a proxy for clients.

● Well organized with a track record that demonstrated self-motivation, creativity, and initiative to achieve both personal and corporate goals.

● Responsible for maintaining high levels of professionalism with clients' sales and services. Awarded best sales during best sales.

Executive Assistant, Office Manager, VP of Administrations July 2000 - Oct 2003 Network International Investments - Wildwood, GA

Investment Company - Servicing Small Businesses

● Managed convention planning arrangements for small and large groups of 10- 5000 attendees.

● Responsible for increased distribution of promotional materials to media and potential corporate partners.

● Provided efficient and professional administrative and clerical service to colleagues and supervisors, providing excellent customer service to external and internal customers.

● Maintained equipment inventory, scheduled maintenance, and handling customer correspondence.

● Researched and conducted data to prepare documents for review and presentation by boards of directors, committees, and executives.

● Screened calls, managed calendars, made staff travel arrangements, and performed administrative duties for executive management.

Convention Services Coordinator/ Convention Services Milwaukee Convention and Visitors Bureau Milwaukee, WI June 1996 - Jan 2013

Destination Marketing Organization - Focusing on Convention Sales, Tourism Marketing and Services

● Served as proud visitor information representative, provided tour information on the city’s hotels, events, and attractions.

● Assisted Convention Managers with all citywide accounts.

● Serviced convention groups with meet greets and clerical duties.

● Marketed the city of Milwaukee through out of state promotion trips.

● Managed staff schedules and onsite store.

Accomplishment

● Account manager for groups of 800 attendees.

EDUCATION

● Cardinal Stritch University - Glendale, WI May 2017 Bachelor of Science in Business Management REFERENCES

Available upon request.

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