Customer Service Data Entry
Resume:
Sharon Gainey
H. H. A. /Caregiver
Mableton, GA *0106
****************@*****.***
Authorized to work in the US for any employer
Work Experience
Front End Lead Cashier
Kroger Stores - Smyrna, GA
October 2019 to March 2020
Caregiver for Elderly
Home Instead Senior Care - Kennesaw, GA
January 2012 to December 2018
1. Companion Care
2. H. H. A.
3. Caregiver
4. Dementia and Alzheimer's certified
5. CPR/FIRST AID certified
6. Hospice Care assistant
7. Medicine Reminder
8. Shopping, Banking, Cooking, Cleaning, Dressing, Hygiene Care, Feeding etc. Assistant Store Manager
Family Dollar - Mableton, GA
March 2010 to November 2013
Opening / Closing the store, bank deposits/drops, inventory, stocking, recovering, cleaning, customer service, loading and unloading, training, cashier, cash handling, floor displays and being a traveling assistant store manager. My accomplishment there was starting as a Cashier and Store Associate. After 30 days being Promoted!
Master Cashier/Assistant Supervisor
Krystal - Douglasville, GA
July 2007 to August 2011
• Opening and closing, cleaning, stocking, customer service, ordering, inventory, training, cooking, Cashier, Master Cashier, store training at different places. Store Manager
Arron's Sales and Lease - Sarasota, FL
January 2006 to December 2008
Opening /closing of the store, organizing lease files, ordering, store decors, closing deals, job fairs, staffing, hiring /firing, shipping and receiving, banking, inventory management, delivering and providing solutions to new and existing Customers. Accomplishments was starting as a collection specialist and got promoted to Store Manager in 40 days due to my Salesmanship and Communication with the Customers. Training Manager
PROTOCOL COMMUNICATIONS - Sarasota, FL
March 2000 to August 2007
As I started out as a CSR doing research studies for clients such as Microsoft, IBM, BMS and many Medical Studies. After 90 days I was promoted to QC quality control which I monitored call's, side jacked to employees for training purposes. After being a QC for 60 days I was promoted once again but this time to Training Manager over the Market Research Dept. And the company. Data entry, customer service, research studies with Drs, Big Corporations, greeting Client's, Email and billing. Hiring/firing, H. R. Assistance as well as Job Fair Functions.
Education
Diploma and some college in Computer Science, Data Entry / Computer Programming
PSI Institute - Baltimore, MD
March 1990 to May 1992
High school or equivalent in Computer Technology
Fredrick A. Douglass High School - Baltimore, MD
September 1986 to May 1990
Some college
Skills
• Care Giver
• Cash Handling, Light Cleaning, Communication, Passionate, Caring and Trustworthy (10+ years)
• Home Health
• Home Care
• Direct Care
• HHA
• Personal Care
• Qmap
• Excel
• English
• Microsoft Word
• Data Entry
• Customer Service
• Multi-line Phone Systems
• Food Service
• Computer Literacy
• Sales Experience
• Dementia Care
• Alzheimer's Care
• Alzheimer's Care
• Hospice Care
• Senior Care
• Alzheimer's Care
• Alzheimer's Care
• Senior Care
• Hospice Care
• Food Preparation
• Patient Care
• Market Research
• Hospice Care
• Caregiving
• Basic Math
• Planograms
• Cash Handling
• Residential Cleaning
• Cleaning Experience
• Driving
• Delivery Driver Experience
• Microsoft Excel
• Word processing
• Scripting
• Visual Basic
• XML
• Microsoft SQL Server
• Customer service
• Warehouse experience
Certifications and Licenses
CPR/First Aid
Present
CPR/AED
August 2017 to Present
driver's license
CNA
Assessments
Customer Service Fit — Proficient
March 2020
Measures the traits that are important for high-quality customer service. Full results: Proficient
Receptionist — Proficient
February 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient
Nursing Aide Skills — Familiar
March 2019
Measures a candidate’s ability to provide nursing aid to patients using knowledge of relevant equipment and procedures.
Full results: Familiar
Work style: Conscientiousness — Familiar
August 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Familiar
Sales fit — Proficient
March 2020
Assesses personality traits that are important for sales roles. Full results: Proficient
Delivery driver — Familiar
May 2020
Interpreting instructions, reading maps, and solving problems. Full results: Familiar
First aid — Familiar
March 2019
Measures a candidate's ability to identify treatments for common medical emergencies. Full results: Familiar
Call center customer service — Proficient
July 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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