SHANNON DALMACIO

**** * **** **

Laveen, AZ *****

808-***-****

adrxpi@r.postjobfree.com

CAREER OBJECTIVE

To work in a career best suited to my excellent customer service skills, organizational talent, my vast experience and commitment to service for the benefit of my employer and the community. I am seeking for a career in which I am able to make a difference as well as excel in any given position while executing lean practices to ensure efficiency and continuous improvement.

EDUCATION

Hawaii Community College (Studied Human Service) Jun 2004-Jun 2006 Hilo High School (HS Diploma) Aug 2000-Jun 2004

EMPLOYMENT HISTORY

Customer Service Representative IV (State Of Arizona) July 2020-Present

Department of Transportation - TPA Regulatory Unit 1801 W. Jefferson St.

Phoenix, AZ 85007 Supervisor: Tammyra Madrid

Duties: Provide excellent customer service to the third parties via phone or email. Process applications via Sales Force, request access via the service desk, submit CARF (Computer Access Request Form). Enroll CSR’s into testouts via ADOT Learning Center. Issue certifications once test out is completed. Process criminal background checks by mailing out hard copy cards and money orders, electronic payments via MAX, and receiving results sheets and sending out the memorandum to the corresponding units. Send out compliance letters to applicants with open charges. Update SalesForce records once criminal records check is complete. Issue denial memorandums to corresponding units if the applicant does not comply with letters. Issue docuSign for CSR’s who do not qualify. Maintain google docs and sheets. Submit monthly Kaizen. Receive and respond to emails in Certification Desk and SAZ email boxes. Process applications for SAZ DI Suites as well as processing their users through IBM secure website.

Legal Secretary 1 (State Of Arizona) Nov 2018-March 2020

Industrial Commission of Arizona - ALJ

800 W Washington St.

Phoenix, AZ 85007 Supervisor: Bonita Dominguez

Duties: Provide excellent customer service to the public via phone or walk-in. Schedule further hearings, issue notice of hearings, resets, subpoenas, cancellations, initial hearing notices, closing files while using an internal program called 'Sales Force'. Meeting deadlines by scheduling further hearings within 21 days of assignment. Meeting deadlines as new projects are assigned. Assisting the LS2 with initial notices, furthers or closing. Front desk assignment. Engaging in AMS as we are preparing to be one of the few agencies that have implemented all levels. Working the 'ALJ No Match Queue, 'Clerk Queues' by assigning to correct ALJ ensuring the case is up to date with documents. Assisting with the daily hearing calendar. Created and assisted in the implementation of the front office huddle board to clearly display current duties and weekly goal progress

Appraisal Coordinator (MIS Pride Staff) Oct 2018-Nov 2018 2 N Central Ave

Phoenix, AZ 85004

888-***-**** Supervisor: Angela Eatmon

Duties: Provide customer service via email and over the phone. Using an internal program called ‘ProductionLink’: provide and confirm all taxes that would affect mortgage processing. Appraisal Coordinator (MIS Pride Staff) May 2018-July 2018 2 N Central Ave

Phoenix, AZ 85004

888-***-**** Supervisor: Dayanara Ocana

Duties: Provide customer service via email and over the phone. Using an internal program called ‘ProductionLink’: locate appraisers, email via Microsoft Outlook, receive appraisal quotes, quote the lender, assign appraisal orders, update lenders, collect appraisal fee via phone or payment link.

Customer Service (ADEQ-VEI Corporate Job Bank) July 2015-May 2018 1110 W Washington St

Phoenix, AZ 85007

602-***-**** Supervisor: Steve Calderon

Duties: Provide customer service to walk-in customers, over the phone and by e-mail. Cashiering, daily cash register reconciliation, prepare bank deposits. Data entry using: Access database for ICU (Fleet) information, Out of State/Area customers, Directors Certificates and complaints. Excel database to keep track of Government certificates of inspection and call log from multi-line phone. Utilize Microsoft Word for inspector licensing, renewing, and issuing rejections. Proficient in the use of Microsoft Outlook to email internal and external customers. MVD Blue Zone Database: Check MVD records to qualify motorists for the Voluntary Vehicle Repair Program, Status Code 52 input, vehicle emissions and registration expiration check. Front-End Supervisor (Broke Da Mouth Grindz) Dec 2014-Mar 201*-**-**** Luhia Street B-2

Kailua-Kona, HI 96740

808-***-**** Supervisor: Jean Hyguyen

Duties: Customer service, cashier, service prep, take orders, pass out orders, cleaning & sanitation, answering phones, phone orders, vendor orders, vendor payments

Sales Associate (HSM Ace Hardware & Crafts) Mar 2014-Dec 201*-**-**** Kaiwi St

Kailua-Kona, HI 96740

808-***-**** Supervisor: Barbara Sanoria

Duties: Customer service, cashier, merchandising, stock & recovery, pricing, sales, inventory, filling propane, mixing paint, cutting keys, driving forklift

Customer Service (Island Tech Office Equipment) Oct 2013-Apr 201*-**-**** Kuakini Hwy #E2

Kailua-Kona, HI 96740

808-***-**** Supervisor: Cindy Hannah

Duties: Customer service, cashier, receive and price merchandise, intake computers, basic clerical(filing work orders, xerox, fax, Quickbooks, computer, A/R & A/P

Front-End Supervisor (Patricio’s Mexican Tacqueria) Feb 2013-Mar 201*-**-**** Palani Rd

Kailua-Kona, HI 96740

808-***-**** Supervisor: Rena Grimaldo

Duties: Customer service, cashier, service prep, take orders, pass out orders, cleaning & sanitation, answering phones, phone orders, vendor orders, vendor payments

SKILLS & QUALIFICATIONS

Computers (internet, email, Microsoft Suite, Quickbooks, Acrobat, skype, outlook), xerox, fax, typing 45+ wpm, 10-key, forklift, key cutter, paint mixer, Accounts Receivable and Accounts Payable REFERENCES

Available upon request

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