Renee’ Lamping

*** ********** *** *********, ** *3619 208-***-**** adrxoj@r.postjobfree.com www.linkedin.com/in/reneelamping

Dynamic and motivated professional with experience managing employee hiring & onboarding, performance management processes, writing an active employee handbook. Dependable and organized team player with excellent communication skills, high quality of work, driven and highly self-motivated. Skilled at building relationships with people across all levels of an organization.

Education & Certification

DECEMBER 2021

BACHELOR OF ARTS HUMAN RESOURCE MANAGEMENT BOISE STATE UNIVERSITY

●Academic Project and Coursework

Human Resource Management

■Lead a team of 4 while writing an active employee handbook for a local Boise, Idaho company

Advanced Management Topics

■Worked on a 10-person team. Worked with an engineering team on a Marine Energy and Aquaculture project. Helped write a business plan for the engineering team for their Marine Energy Collegiate Competition and for the COBE Innovation Challenge

Compensation and Benefits

■Worked on a 5-person team. Created a compensation and benefits package for FastCat project.

Employee Staffing and Training

■Worked on a 4-person team. Created a training session on how to conduct effective interviewing

MAY 2019

ASSOCIATES BUSINESS MANAGEMENT COLLEGE OF WESTERN IDAHO

Certifications

• Microsoft Office Specialist Word 2013

• Microsoft Office Specialist Excel 2013

• Microsoft Office Specialist PowerPoint 2016

• QuickBooks Desktop

Experience

May 2011 – Present

Owner/Cake Designer

Nay Nay’s Creations. Fruitland, ID

●Decorated special order cake and cupcakes to include wedding cakes serving up to 300 people

●Handled customers calls, respond to inquiries, and resolved ordering conflicts.

●Engaged customers and created their cake and cupcake visions based on theme and color coordination including text.

●Engage with customers on social media such as Facebook and Instagram.

●Created marketing flyers for holiday specials for social media.

August 2021 – Present

Human Resource Specialist/ Dispatcher

Zing Services, LLC, Middleton, ID

●On-Boarding, Staffing and Recruiting: Responsible for recruiting and interviewing all hourly and salaried new hires and managing the process from application to on-boarding. Used social media and various job boards as well as implemented an employee referral program which reduced cost of hiring and increased staff by 50%. Participation in career fairs at local high school schools and department of labor for job seekers of all age groups and experience levels.

●Employee Relations: Responded to employee issues and questions regarding benefits, payroll, personal changes, and employment verification. Ensured compliance of all HR policies and procedures. Responsible for mediation and conflict resolution working with small group dynamics. Administer employee benefit plans

●Benefits: Selected and implemented HRIS system. Gathered requirements, researched, and selected vendors, performed user acceptance testing, worked with vendor to custom create a system that would meet the current needs while allowing growth and customization and administered system. Create and implemented Perks package that included but not limited to work anniversary awards, and a healthy wellness program.

●Dispatching: Created schedules for 11 technicians to ensure maximized time and fuel efficiency. Relayed work orders, messages, or information to or from technicians by using telephones or text messaging. Recorded and maintained files or records for customer request. Create and input data tracking technicians’ productivity for owner and operations manager.

●Office Assistant: Typed memos, correspondence, reports, and other documentation including follow-up letters to customers to ensure their questions were addressed. Assist colleagues administratively typing letters, memos, and reports. Follow up on reviews. Transferred customer’s calls to appropriate staff

December 2016- June 2017

DIspatcher

Cody’s Appliance Repair

Eagle, ID

●Dispatching: Created schedules for 5 technicians to ensure maximized time and fuel efficiency. Relayed work orders, messages, or information to or from technicians by using telephones or text messaging. Recorded and maintained files or records for customer request. Create and input data tracking technicians’ productivity for owner and operations manager. Schedule shadowing for new technicians.

●Customer Service Representative: Received callers providing exceptional listening skills to determine the nature of their call-in order to address their inquiries clearly and precisely in a professional manner. Followed up with customers regularly regarding services scheduled and payments due. Made outbound collection calls to increase the company’s monthly revenue. Quickly and effectively solved customer challenges to include following up to ensure remediation

●Office Assistant: Typed memos, correspondence, reports, and other documentation including follow-up letters to customers to ensure their questions were addressed. Assist colleagues administratively typing letters, memos, and reports. Follow up on reviews. Transferred customer’s calls to appropriate staff

April 2015 – September 2016

Dispatcher

TML Service Experts

Boise, ID

●Dispatching: Created schedules for 15-20 residential and commercial technicians to ensure maximized time and fuel efficiency. Relayed work orders, messages, or information to or from technicians by using telephones or text messaging. Recorded and maintained files or records for customer request. Create and input data tracking technicians’ productivity for owner and operations manager. Schedule shadowing for new technicians. Created purchase orders for jobs and travel for technicians. Outsource follow up demand jobs. Train new dispatchers

●Customer Service Representative: Received callers providing exceptional listening skills to determine the nature of their call-in order to address their inquiries clearly and precisely in a professional manner. Followed up with customers regularly regarding services scheduled and payments due. Made outbound collection calls to increase the company’s monthly revenue. Quickly and effectively solved customer challenges to include following up to ensure remediation

●Office Assistant: Typed memos, correspondence, reports, and other documentation including follow-up letters to customers to ensure their questions were addressed. Assist colleagues administratively typing letters, memos, and reports. Follow up on reviews. Transferred customer’s calls to appropriate staff. Create and input safety data for General Manager. Created a food/gift drive for a local elementary school

February 2011- April 2015

Sales/ Business Development

All American Sports Publishing

Boise, ID

●Customer Service Representative: Received callers providing exceptional listening skills to determine the nature of their call-in order to address their inquiries clearly and precisely in a professional manner. Followed up with customers regularly regarding services scheduled and payments due. Made outbound collection calls to increase the company’s monthly revenue. Quickly and effectively solved customer challenges to include following up to ensure remediation. Mentor new hires. Record and maintained files in SLX. Sell ads on school sport posters to local businesses. Recruit schools, coaches, and teachers for free t-shirts through calling and emails. Meet daily, weekly, and monthly goals. Completed call logs and reports. Saved and re-sell the value of the products and services by properly aligning their features, benefits, and price with the needs of the customers.

●Office Assistant: Typed memos, correspondence, reports, and other documentation including follow-up letters to customers to ensure their questions were addressed. Assist colleagues administratively typing letters, memos, and reports. Follow up on reviews. Transferred customer’s calls to appropriate staff

August 2010- February 2011

CSR/ Tech Tier 2 Designer

IDS Websites

Eagle, ID

●Customer Service Representative: Received callers providing exceptional listening skills to determine the nature of their call-in order to address their inquiries clearly and precisely in a professional manner. Followed up with customers regularly regarding services scheduled and payments due. Made outbound collection calls to increase the company’s monthly revenue. Quickly and effectively solved customer challenges to include following up to ensure remediation. Mentor new hires. Completed call logs and reports. Provide customers with product and service information. Identified, researched, and resolved customer issues using the computer system. Researched billing issues. Researched misapplied payments. Create service tickets for Web Design team for changes. Assist and train customers how to make simple changes to websites. Assist and train customers how to set up and E-Commerce on websites. Saved and re-sell the value of products and services by properly aligning their features, benefits and price with the needs of the customers

●Office Assistant: Typed memos, correspondence, reports, and other documentation including follow-up letters to customers to ensure their questions were addressed. Assist colleagues administratively typing letters, memos, and reports. Follow up on reviews. Transferred customer’s calls to appropriate staff

September 2006- May 2009

CSR

Idaho Power

Boise, ID

●Customer Service Representative: Received callers providing exceptional listening skills to determine the nature of their call-in order to address their inquiries clearly and precisely in a professional manner. Followed up with customers regularly regarding services scheduled and payments due. Made outbound collection calls to increase the company’s monthly revenue. Quickly and effectively solved customer challenges to include following up to ensure remediation. Mentor new hires. Completed call logs and reports. Provide customers with product and service information. Identified, researched, and resolved customer issues using the computer system. Researched billing issues. Researched misapplied payments. Assist customers with request for turn on and turn off orders. Assist landlords by creating landlord agreements for properties. Effectively communicated using customer friendly and appropriate language, to explain customer bills, payment issues, service denials and handle billing disputes consistent with Idaho Power standards.

●Office Assistant: Typed memos, correspondence, reports, and other documentation including follow-up letters to customers to ensure their questions were addressed. Assist colleagues administratively typing letters, memos, and reports. Follow up on reviews. Transferred customer’s calls to appropriate staff. Fish Team member creating a fun and enjoyable work environment.

April 2006- September 2006

Clerk I/ Receptionist

Adecco/ Idaho Power

Boise, ID

●Customer Service Representative: Received callers providing exceptional listening skills to determine the nature of their call-in order to address their inquiries clearly and precisely in a professional manner. Followed up with customers regularly regarding services scheduled and payments due. Made outbound collection calls to increase the company’s monthly revenue. Quickly and effectively solved customer challenges to include following up to ensure remediation. Mentor new hires. Completed call logs and reports. Provide customers with product and service information. Identified, researched, and resolved customer issues using the computer system. Received tags and permits for temp power for new construction. Researched billing issues. Researched misapplied payments. Assist customers with request for turn on and turn off orders. Assist landlords by creating landlord agreements for properties. Effectively communicated using customer friendly and appropriate language, to explain customer bills, payment issues, service denials and handle billing disputes consistent with Idaho Power standards.

●Office Assistant: Typed memos, correspondence, reports, and other documentation including follow-up letters to customers to ensure their questions were addressed. Assist colleagues administratively typing letters, memos, and reports. Follow up on reviews. Transferred customer’s calls to appropriate staff. Gathered, organized, and distributed incoming orders to the appropriate team. Operate multi-line phone system, serving as point of contact for electricians, contractors, and or property owners to gather information and distribute documentation to begin new construction process

March 2005- March 2006

CSR/ Tech Tier I/ Customer Installation Support/ Customer Retention Specialist

DirecTV

Boise, ID

●Customer Service Representative: Received callers providing exceptional listening skills to determine the nature of their call-in order to address their inquiries clearly and precisely in a professional manner. Followed up with customers regularly regarding services scheduled and payments due. Made outbound collection calls to increase the company’s monthly revenue. Quickly and effectively solved customer challenges to include following up to ensure remediation. Mentor new hires. Completed call logs and reports. Provide customers with product and service information. Identified, researched, and resolved customer issues using the computer system. Researched billing issues. Researched misapplied payments. Saved and re-sell the value of products and services by properly aligning their features, benefits, and price with the needs of the customers. Assist customers with request for new services. Effectively communicated using customer friendly and appropriate language, to explain customer bills, payment issues, service denials and handle billing disputes consistent with DirecTV standards.

September 2002 – February 2005

Store Manage/ Asst. Manager

Catherine Plus Clothing, Salem, OR

●On-Boarding, Staffing and Recruiting: Responsible for recruiting and interviewing all hourly and salaried new hires and managing the process from application to on-boarding.

●Employee Relations: Responded to employee issues and questions regarding benefits, payroll, personal changes, and employment verification. Developed incentive programs to reward top performers. Organized yearly Christmas party to thank associates

●Coaching: Schedule and coach employees to maximize performance in customer service, and daily task such as stocking.

●Management: Kept inventory optimized to ensure low cost while maintaining product availability. Reported directly to District Manager through conference calls, daily and in person meetings. Processed merchandise returns and exchanges. Maintained proper store procedures, cash handling and proper opening and closing procedures. Held daily/monthly meetings with employees, with goals in mind and tactics to achieve daily sales goals, increase conversion rates while supporting the goals of my team. Opened new credit card and perks accounts

September 2000 – February 2005

Office Manager

Budget PC Solutions

Salem, OR

●On-Boarding, Staffing and Recruiting: Responsible for recruiting and interviewing all hourly and salaried new hires and managing the process from application to on-boarding.

●Office Management: Typed memos, correspondence, reports, and other documentation including follow-up letters to customers to ensure their questions were addressed. Assist colleagues administratively typing letters, memos, and reports. Follow up on reviews. Transferred customer’s calls to appropriate staff. Gathered, organized, and distributed incoming orders to the appropriate team. Operate multi-line phone system, serving as point of contact. Organizing maintenance companies to keep the office clean and safe and ensure its appliances are in good working order. Reporting office progress to senior management and working with them to improve office operations and procedures. Monitoring office supplies and ordering new stationery, furniture, appliances, and electronics as required. Creating an office budget and ensuring all employees follow it

●Coaching: Schedule and coach employees to maximize performance in customer service, and daily task. Overseeing the work of all office employees to ensure they work productively and meet deadlines and company standards

Involvement and Volunteer Work

Student Organizations

Phi Theta Kappa Honor Society

●Helped plan the 2018 induction ceremony

Volunteer

Good Samaritan Home

●Cook

Rake Up Boise

●Help rake yards of disable and elderly

The Church of Jesus Christ of Latter-Day Saints

●Missionary

Find and teach people about the gospel of Jesus Christ

Visit the elderly

Service for the community and local members

Train new missionaries

●Young Women’s Secretary

Assist Young Women’s President and Councilors as needed

Act as an extra leader for class lessons or activities

Take notes of all presidency meetings

Update weekly ward newsletter with upcoming activities and important information

Send out weekly text and email reminders about activities or important information

Fill in when needed for Young Women’s President at meetings

●Teacher

Young Women ages 12-18

■Help plan activities for the class (class of 2-5)

■Help plan activities for they young women as a whole (group of 5-20)

■Help plan activities for the young women and young men (group of 15-40)

Primary children ages 9-12

Activity Days Leader

■Plan activities for girls ages 7-11 (group of 6-15)

■Plan and teach lessons (group of 6-15)

Historian

■Compile happenings in the local ward to be submitted yearly as a record

Class Presidencies

■Young Women’s

●Help plan activities for class, all the young women, and for the young women and young men activates

■Cannery

●Assist with the canning of fresh fruit to be sold or used at the bishop warehouse for the needy

■Activities Committee-Food

●Plan and order dinner for a group of 350-400 people

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