Crew Team Customer Service
Resume:
Akia Jones
Cleveland OH, ***** • 216-***-****• adrxoi@r.postjobfree.com
Professional summary
Retail professional who excels in fast-paced environments. Extensive experience in customer service and marketing. Expert professional sales representative with strong leadership and relationship-building skills. Experienced sales representative with territory management and closing experience. Self-motivated positive and upbeat persuasive negotiator. Successful at building a strong sales team, thus achieving short and long term company goals.
Skills
● Point of Sales (POS)
knowledge
● Customer assistance
● Stocking and replenishing
● Cash drawer management
● Order taking
● Money handling
● Time management skills
● Coupons and gift cards
● Sales expertise
● Coaching and mentoring
● Multi-tasking ability
● Product knowledge
● Friendly demeanor
● Basic math skills
● Staff training
● Quality control
● Effective communicator
● Data skills
● Information management
Work History
Directv commercial care agent 3/2021-3/2022 - Cleveland Ohio
● Competent
● Proactive
● Patient
● Multi-tasking ability
● Warm welcome
● Problem solving skills
● Attentiveness
● Clear communication skills
● Writing skills
● Goal-oriented focus
● Product knowledge
Independent contractor, 12/2020 to 2/2022
The Table Solutions - Cleveland Ohio
● Persuasive negotiator
● Strong interpersonal skills
● Self-motivated
● Highly competitive
● Client development
● Excellent people skills
● Opening and closing procedures
● Staff training and development
Warehouse worker, 07/2020 to current
Amazon Worker - Cleveland Ohio
● Unpacked boxes and put items into correct areas in a timely manner.
● Operated computers efficiently.
● Stowed over a 1,000 items per hour.
Crew team member, 05/2020 to 07/2020
KFC - CLEVELAND, Ohio
● Prepared food in a timely manner.
● Mentored new team members on making food.
● Skilled in quality and quantity area.
Cashier, 05/2019 to 02/2020
McDonald’s - CLEVELAND, Ohio
● Operated cash register for cash, and credit/debit card transactions with 100% accuracy.
● Mentored new team members on POS system operation, customer service strategies, and sales goals.
● Assisted customers by answering questions and fulfilling requests.
● Greeted customers in a customer friendly manner.
● Skilled in employee-customer conflict resolution.. Education
High School Diploma - 06/2020
Shaker Heights High School - SHAKER HEIGHTS, Ohio
Accomplishments
● Trained and mentored multiple employees within the McDonald's Corporation.
● Was educated and worked in various positions within the Mcdonald’s Corporation.
● Skilled at packaging and unpacking numerous items in a small amount of time.
● Received multiple letters of commendations from managers and supervisors.
● Promoted within two weeks of being in the company at The Table Solutions.
● Mentored and trained many individuals.
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