EXPERIENCE:

**/**** – Present

Compsych Corporation

*** * ********* ***** **

Chicago, IL 60611

Position: FMLA Customer Experience Associate: Assist employees with their leave of absence issues such as filing a claim, answering claim questions or website assistance for FMLA, ADA or other personal leave of absence claim. This is a remote position in a call center setting.

03/2019 – 11/2021

Spectrum Health Services/Priority Health

4420 44th ST SE

Kentwood, MI 49512

06/2021 – 11/2021

Position: Associate Biller: Process patient and insurance payments, investigates and resolves payment discrepancies and prepares appropriate balancing documents.

02/2020 – 06/2021

Position: Customer Service Representative: Assist members with their medical plan (Medicaid, HMO, PPO and POS) questions including claims, benefit and policy information.

03/2019 – 02/2020

Position: Patient Service Representative: Register patients into several outpatient clinic locations.

08/2018 – 12/2018

Vision Pro LLC

c/o Priority Health

1939 East Beltline Ave NW

Grand Rapids, MI 49505

Position: Group Installation Coordinator (Contract – Work from Home): Set up and renew insurance plans for large group health care customers.

09/2017 – 8/2018

ASR Health Benefits

618 Kenmore Ave SE

Grand Rapids, MI 49525

Position: Data Entry Specialist: Enter manual medical claim information into system, scan and forward claims to claims analysts.

EXPERIENCE: Continued

07/2016 –08/2017

Accounting Principles (ASR Health Services)

618 Kenmore Ave SE

Grand Rapids, MI 49525

Position: Plan Maintenance: Enter and update group plan codes.

Position: Repricing Specialist: Status and enter health claim repricing information, forward to claims analysts.

Position: Data Entry Specialist: Enter manual medical claim information into system, scan and forward claims to claims analysts.

10/2013 – 04/2014

07/2015 – 01/2016

US Post Office

9339 Cherry Valley Ave SE

Caledonia, MI 49316

Position: PSE Retail Sales & Services/Distribution Associate – Assist postal customer s with purchases and shipping needs. Also, sort and distribute mail and parcels for delivery drivers.

4/2013 – 9/2013

Multiband Inc.

357 36TH ST SE

Wyoming, MI 49548

Position: Dispatcher/Tracker: Assist Direct TV service technicians with activations, track and dispatch technicians as well as contact customers with ETA, schedule service appointments and process customer complaints/requests for return appointments.

8/2007 – 5/2010

Farmers Insurance

5600 Beech Tree Lane

Caledonia, MI 49519

Position: Customer Service Associate: Take first notice claims (auto, personal and commercial property and workers compensation) over the phone and offer all services.

SKILLS:

Clerical:

Typing (60 wpm), data entry (13000 strokes per hour), ten-key calculator, attention to detail, inbound /outbound call center, customer service, cashiering, cash handling, switchboard, bookkeeping, proof machine, scanner, point of sale systems (cashiering), receptionist, general office.

Software:

Epic (EHR), Facets, Salesforce (Knowledge Articles, Lens, QicLinc, AS400, Dunn and Bradstreet(accounting), FNOL (property insurance specific), Shelby(accounting), MS Word, Excel, Outlook Express and Power Point. Also, Windows XP, Lotus Notes, Citrix, and Adobe PD.

EDUCATION:

University of Phoenix

Phoenix, AZ

Certificate in Health and Wellness Administration Foundations

Courses of Interest: Medical terminology, Intro to Billing and Coding, Medicaid/Medicare claims handling, and Medical Claims processing and electronic health records.

Grand Rapids Community College

143 Bostwick ST, NE

Grand Rapids, MI 49503

Associates Degree Accounting

Courses of Interest: Accounting principles I and II, Bookkeeping, Business Math, and Business Communications.

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