Sales Associate Assistant Manager

LISA ARCHULETA

**** * *** **. **** **, Indianola, IA 50125 · 515-***-****

adrxn0@r.postjobfree.com

I would like to build a lifelong career by growing and expanding my professional skill set. EXPERIENCE

NOVEMBER 2020-CURRENT

WORKFORCE ASSOCIATE, ACRO: 40 HRS/WEEK

Taking inbound calls, cold call fact finding interview, submitting questionnaires, submitting weekly claims, helped train for the job I am doing. JUNE 2020-OCTOBER 2020

LIEN RECOVERY SPECIALIST, HMS/IOWA MEDICAID: 40 HRS/WEEK Responded to attorney’s phone calls/emails, reviewed through Medicaid claims, researching lien balances and settlement amounts, review liens for possible reduction, indexing and notating checks for deposit, posting payments to lien balances, creating new cases, closing cases, filing liens with the state, releasing liens, linking documents to the correct case, and uploading all correspondence to the case.

NOVEMBER 2019-MAY 2020

INSURANCE SERVICE PROFESSIONAL, ENTERPRISE SOLUTIONS: 40 HRS/WEEK Took inbound/outbound calls, answering questions about dental insurance, researching requirements for approving dental procedure, quoting dental benefits, reviewing coverages, notation of all policies, sending and receiving required documentation and uploading to member account, completing member verification using HIPPA guidelines, and calculating estimated claims amounts based off of provided procedure codes. APRIL 2017-NOVEMBER 2019

INSURANCE SERVICE PROFESSIONAL, NATIONWIDE: 44+ HRS/WEEK Took inbound/outbound calls for billing, answering questions about car, property, and umbrella insurance policies, researching claims and required documentation needed, quoting car, property, and umbrella coverages, notating all policies, sending and receiving required documentation and uploading to member account, completing member verification using state guidelines, taking payments, and completing follow ups. AUGUST 2016-APRIL 2017

3RD KEYHOLDER/JEWELRY SALES CONSULTANT, KAYS JEWELERS: 40+ HRS/WEEK Opening/Closing the store, completing daily/weekly/monthly paperwork, training new employees, interviewing job applicants with store manager, inventory, audits

(daily/monthly/annually), sales, cleaning and inspecting jewelry, completed the diamond certification course, and sending and checking in repairs. 2

NOVEMBER 2003-JANUARY 2017

ASSISTANT MANAGER/PEOPLE’S MANAGER, MCDONALDS:

48+ HRS/WEEK, WITH 30 HRS/WEEK DEVOTED SOLEY TO HR DUTIES Made food, prepared food, ran food, cleaning, fixed broken equipment, became guest services manager February of 2007, handled customer complaints and displays, became kitchen manager in February of 2008, completed food safety training, completed truck orders, monthly inventory, food quality, and annual inventory audits. Became peoples manager in February of 2008, Completed payroll, set weekly/monthly meetings, employee schedules, employee complaints/concerns, sole person completing interview and hiring process, training employees, promoting employees, deposits, meetings for improving work environment, employee rapport, and all other HR related duties. Became assistant manager in March of 2010 and retained all the people manager’s duties including all HR related duties, payroll, scheduling, interviewing and hiring, meetings and employee rapport.

JULY 2009-FEBRUARY 2012

CSR2, WELLS FARGO HOME MORTGAGE: 44+ HRS/WEEK

Took inbound/outbound calls for billing, answering questions about mortgages and escrow accounts, reviewing through contracts, calculating escrow payments, cross selling, taking payments, recalculating mortgage payments if large sum was applied towards principal, and the OCC Consent Project which was researching foreclosure/refinanced mortgages to verify all procedure were followed.

JULY 2008-FEBRUARY 2009

CSR/SALES ASSOCIATE, QWEST: 40+ HRS/WEEK

Took inbound/outbound calls for billing, answering questions about services available, selling new service or upgrading previous services, taking payment, scheduling service calls/installations, and troubleshooting service issues. EDUCATION

NOVEMBER 2007-JANUARY 2008

GED, DMACC

SKILLS

Interviewing/Hiring

Payroll

Employee Rapport

Schedules

Training employee

Learning Quickly

Contact this candidate