Customer Service Care Representative
Resume:
BETTE E
BARBEN
*********@*******.***
St Paul, MN 55110
SKILLS
Customer service and care
Customer service and
support
Excellent customer service
Call center customer service
EDUCATION
Saint Cecilia's Academy
Washington, District of • 2002
High School Diploma: Business
PROFESSIONAL SUMMARY
Customer Service with 15 years experience in Call Center atmosphere. Worked in both Business and Residential departments helping customers with suggestions and recommendations which would benefit them. Taking calls and setting up reservations for Chase Card members who want to book flights to both domestic and international destinations, hotel stays, car rentals, and various activities at specific locations around the world. Helping customers who need to change/cancel reservations and receive refunds based on how the reservation was paid.
WORK HISTORY
Rose International - CUSTOMER SERVICE
Chesterfield, New Jersey • 06/2019 - 03/2020
Worked for client Target in a seasonal capacity handling customers concerns, refunds, and merchandise delivered but not received
Explained charges on bills that were temporary on orders delivered locally by a third party vendor.
Checked tracking information for clients' orders to inform them of order status and when the merchandise is scheduled to be delivered.
Did orders to replace or refund items client was billed for but not received or came in damaged.
Alorica - Travel Consultant
Mendota Heights, Minnesota • 06/2019 - 03/2020
Assisted customers promptly and politely by telephone
Taking calls and setting up reservations for Chase Card members who want to book flights to both domestic and international destinations, hotel stays, car rentals, and various activities at specific locations worldwide.
Helping customers who needed to change/cancel reservations and receive refunds based on how reservations were paid.
When necessary, contacted hotels to verify status of reservations made or changed.
CENTURYLINK COMMUNICATIONS - Customer Service and Care Representative
Saint Paul, Minnesota • 11/1999 - 02/2013
Provided excellent customer care by responding to requests regarding billing
Offered suggestions and recommendations for products and services Company could offer
Assisted customers promptly and politely in Chat, email and by telephone.
Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Resolved concerns with products or services to help with retention and drive sales.
Logged call information and solutions provided into internal database.
Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Increased client retention by managing order installations around client needs.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
REWARDS
PRESIDENT'S CLUB
Honored with a trip to Maui Hawaii along with a small group of other Customer Service Representatives for exceeding customer sales and services at Centurylink Communications
. BRAVO CLUB
Consistently won monthly awards/lunches for meeting goals set
.
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