Office Assistant Phone Operator

SUSAN R. BROWNING

**** ********** **

BUILDING ** 2B

SILVER SPRING, MD 20906

CELL: 301-***-****

*******.****@****.***

Objective To utilize my bookkeeping, payable and receivables, payroll, and accounts skills in a creative challenging and rewarding environment and to obtain relevant computer experience.

Qualifications

Experience with Word Perfect, Excel, Quick Books, and Reynolds and Reynolds

Possess the ability adapt and learn new systems and procedures

Possess excellent interpersonal skills

Successfully maintained accountability of property value in excess of $750k

Work History

FRANK J. DELUCA INC. BELTSVILLE, MD . August 2008 – December 2020

Receptionist/Office Assistant

Duties include answering phones, typing invoices, filing, and doing some faxing, inputting customer invoices on their web site, taking payments out of Quickbooks, cleaning out files once a year, handling all the mail, making out bank deposit.

ACADEMY FORD LAUREL, MD. April 2002 - Feb.2008

APPOINTMENT COORDINATOR

My duties were to set the appointments for the service advisors. I was in control eleven (11) loaner vehicles. I was also In charge of the special order parts that came In to make sure the customer was contacted And a appointment was made within thirty (30) day period. I would also send out a post card saying part would be sent back if a appointment wasn’t made. I worked closely with the parts manager. I did a monthly report on the loaners and shuttle. I also did some cashiering and phone operator when needed.

F&M BANK LANDOVER, MD. July 2000- Mar. 2002

Bank Teller

Duties were waiting on customers, Phones, handling large amounts of cash, handling different transactions.

ROCKVILLE OFFICE MACHINES, INC . April 1993 - Jan. 2005

Accounting Department/Bookkeeper

Solely responsible for entire Bookkeeping functions and bank liaison for a

Company having between $ 250,000 and $ 750,000Annual sales. Responsibilities included petty cash, Validating employee time cards, preparing payroll Including preparing the Federal Tax deposit, producing All checks, reconciling cash register (cash, credit cards and Checks) handling all deposits, reconciling bank Maintain and update customers equipment sales, rental and or Maintenance contracts to assure accounts are current. Additional duties include waiting on customers and shipping UPS. On a monthly basis generate Maryland Withholding Maryland Sales tax, Virginia Sales tax and DC Sales tax. On a quarterly basis, worked closely with the CPA to Produce quarterly Taxes and fast financial statements for accounts receivables and payables.

COMPUCABLE/TTL/MULTIMEDA LAUREL, MD . Jan 1987 - March 1993

Office Manager

Started out as a telemarketer and progressed to Office And warehouse manager. Responsibilities included Maintaining performance levels of both the office and

Warehouse departments, over saw the duties of 4 staff Member. Company was headquartered in California. Manufactured of Computer Cables and Switch Boxes.

PINKERTON SECURITY WASHINGTON, D.C. April 1984 - August 1986

Security Officer/Sergeant

Provided security for the Arbitron building, trained other officers, did time sheets. Made sure all was secure inside and out. Service Company Providing Security

PRESSURE SCIENCE BELTSVILLE, MD . March 1980 - April 1984

Manufactured seals for the space shuttle Military weapons. I was a seal polisher and sheer tube cutter. Did small Amounts of welding and press operator.

BARRY WOODWARD BELTSVILLE, MD . March 1977 - March 1980

Office Assistant

Office/Warehouse help. Provided general office Assistance. Answered phones, mailed out catalogs and provided Assistance in the warehouse. Manufactured furniture.

Education

Central Senior High School, Business Course

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