KABIR KHAN

Children's academy school, Near perwez house, Phase - 1, Saguna more

adrxig@r.postjobfree.com

+91-993*******, +91-850*******

DOB 11/12/1992

in https://www.linkedin.com/in/kabir-

khan-a3b6761b5

Objective Seeking a job position, where I will utilize my knowledge as well as develop additional skills, which offer high level of challenge, responsibilities and opportunity for continued career growth. Dedicated Customer Team Member with 8 years of experience in Multiple industry. Maintaining a positive, helpful throughout all tasks for high levels of productivity and continued customer satisfaction.

Experience V Source It Solution

Sr. Customer Care Executive

Serves as a basic point of contact for customer with complaints, queries, request, feedbacks etc. Handled transferred calls and satisfied the customer queries. Maintains record of all enquiries & related details in Computer System. 2014 - 2016

Paras HMRI Hospital

Sr. Customer Care Executive

Met with patients and families to discuss care plan adaptations, seeking continual improvement and development.

Responsible for attending walk-in patient & enthusiastically present them the range of Paras HMRI Hospital.

Prepare daily reports on the daily activities of Doctor’s for Front Desk team Providing superior customer service to the admitted patient attendant as a Manager On Duty. Built patient confidence through physical exercise, promoting positive lifestyle changes and improved wellbeing.

Delivered high-quality, dedicated care to clients with disability, consistently achieving individual care plan objectives.

2017 - 2019

Fit7 by M S Dhoni

Branch Manager

Direct Supervision of the gym areas. Enforcement of all policies and procedures for staff’s and members

Manages the branch resources to ensure delivery and maintenance of customer service standards at all times and at every service outlet within the branch, by putting the right people in the right places and also by enabling their self- development (coaching and training) for improved service delivery.

Designed sales and service strategies to improve revenue and retention. Created strategies to develop and expand existing customer sales, which resulted in a [95]% increase in annual sales.

2018 - 2020

Sky News Punjab

Political Campaign Manager

Developed strong teams by skillfully recruiting, orienting and training loyal, hard-working employees.

Analyzed data and identified opportunities to minimize operating costs. Partnered with advertising teams to develop branded messaging. Analyzed internal factors impacting public profile and messaging and implemented improvements.

2021 - 2022

Byju's The Learning App

Business Development Trainee

2022

Skills Customer acquisition and retention

Lead generation

Energetic

Excellent communication skills

Recruiting and hiring

Sales territory growth

Brand-building strategies

Persuasive negotiations

Superb time management

Rapport and relationship building

Sales office management

Profit and revenue-generating strategies

Education

Language English, Hindi, Urdu

Facilitated sales forecasting by creating and maintaining accurate records in CRM LEAD SQUARE.

Contacted [200] prospects daily, exceeding company target by 90%. Achieved high levels of client satisfaction by analyzing requirements and customizing solutions to meet client needs.

Provided live chat support to up to maximum customers simultaneously, exceeding team average by 90%.

Optimized closing opportunities, boosting sales revenue growth by 80%. High school gona

Matriculation

2010 — 61%

Shiv janam ray college

ISC

2012 — 72%

Magadh University

BBA

2015 — 79%

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