Customer Service Support

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

Chasity adrxhx@r.postjobfree.com com 865-***-****

*** ******** ***, *********, ** 37917

Motivated, skilled at meeting customer needs with expert customer support. Stays on top of demands in fast-paced environments. Maintain organized, clean and safe work areas with diligent attention to important details, successfully handles fast-paced work. Willing to take on any task to support team and help business succeed. i currently have my property and casually license in about all 50 states

• Communication • Problem solving • Listening

• Multitasking • Simplifying • Empathetic

• Integrity

Insurance Agent

Answer Financial – Knoxville, Tennessee November 2014 - May 2021

• maintained strong self discipline

• sold auto, motorcycle, rv, and renters insurance for 20 Different companies. Met and maintained monthly and quarterly insurance sales goals by capitalizing on expert knowledge of available products, customer preferences, and market trends.

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Optimized customer service strategies, increasing retention with revitalized focus on customer needs and market demands.

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Maintained high satisfaction rates and revenue numbers by establishing strong customer and community relationships with regular follow-up on outstanding issues related to insurance policies.

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• Selected company by type of coverage requested by client to underwrite policy.

• Assigned clients with new policies, including calculating premiums and establishing payment methods.

• maintained productivity of 89%

Escalations Manager and trainer

Gc services – Knoxville, Tennessee November 2010 - October 2014 Adapted to changing company and industry situations, incorporating new information to shape and improve customer service techniques.

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• Nurtured customer relationships with regular contact and service based on trust. Supervised work of office, administrative, and customer service employees to verify adherence to quality standards, deadlines, and proper procedures.

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• Motivated employees to continuously grow knowledge and enhance abilities. EDUCATION

• Completed all tasks promptly and with minimal oversight. Manager

McDonald's – Richlands, Virginia January 2007 - January 2010

• Supervised teams and provided clear objectives and consistent, performance-oriented policies.

• Planned and executed strategies to increase business and drive profit growth.

• Organized training for new team members and routine retraining for established employees.

• Demonstrated safety procedures and monitored compliance.

• Implemented new policies to reduce waste, streamline activities, and better control expenses.

• Managed daily workloads by organizing effective schedules and delegating tasks.

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