Customer Service Data Entry

LEA KATHERIN SMITH

*** *** ** *, #****

Fonthill, ON L0S 1M0

Mobile: 416-***-****

e-mail address: *****@*****.***

SUMMARY

I am dependable and conscientious, an individual who learns quickly and establishes customer loyalty. I provide administrative expertise in a position where diversified interpersonal experience, effective systems knowledge, efficient organizational skills, hard work and initiative are necessary assets.

EXPERIENCE

NSK CANADA INC., Mississauga, Ontario Nov 2004-April 2022

Inside Sales Representative

• I work as a liaison between NSK Canada Inc. and our customers to ensure that the needs of both are satisfied

• I am responsible for receiving inquiries via fax or by phone, I offer information on suitable products, interchange customer requests and offer alternatives, quote price and delivery, process and expedite existing orders.

• I have been the Inside Sales Representative responsible for all our automotive accounts in Canada

• I issue Return Merchandise Authorizations and work with Accounts Receivable when necessary, prepare formal quotations, process paperwork for reworks and branch transfers

• Communicate with our Supply Chain to ensure that proper inventory levels are available

INDUSTRIAL MARKING SYSTEMS (IMS Canada Inc.), Mississauga, Ontario

Sales Administrator for Ontario market 2001-2004

• Was the Administrative liaison between Montreal (Head office), Toronto office and our customer

• Was sole provider of Customer Service for all Ontario and Western customers

• Provided sales support for Toronto Account Executives-prepared sales quotes,

and was responsible for processing, follow-up and ensuring that all

orders were manufactured and received by our customers in timely manner

• Was responsible for Accounts Receivable/Collections and branch banking for Ontario and Western customers

ACTERNA (formerly Wavetek Wandel & Goltermann), Mississauga, Ontario

Office Manager 2000-2001

• Provided administrative support for the Vice-President of the Canadian branch

• Maintained and administered office requirements for our Hardware and Software

engineers

TEC CANADA INC., Mississauga, Ontario 1995-2000

Customer Service/Sales Administrator

• Performed Inbound Customer Service, Customer Sales Order Entry and Order Processing

EDUCATION

• Introductory Psychology, Ryerson University

• Secretarial Science, Ryerson University

• General Arts Program, York University (1 year)

• Ontario Secondary School Diploma, Oakwood Collegiate

COMPUTER APPLICATIONS

• Word Processing, Data Entry, Inventory Control/Management, Accounts Receivable, Microsoft Office, Outlook, Lotus Notes, ABS, Aspacs, AS400, RAS

REFERENCES

Available upon request

OTHER INTERESTS

Have served on the BOD for PCC85 as a Director, Secretary, Treasurer and President over various years since 2008 to 2017

Was a volunteer for the Invictus Games in Toronto 2017

Belong to and am active in the Estonian sorority – Amicitia – (Toronto)

Walking, travel, cooking, wine tasting

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