Cynthia Drane

Lansing, MI [Phone number] [Email address] [URL]

Recent Criminal Justice graduate with over 15 years’ experience working in highly regulated environments and supporting key operational functions through close collaboration with diverse, cross-functional teams. Respected leader recognized for clear communication and strong commitment to ongoing formal and informal education to remain current on changing laws and regulations. Education

Bachelor of Science, Criminal Justice, Ferris State University, 2021 Associate Degree, General Studies, Lansing Community College, 2019 Professional Experience

Gap in Employment May 2020 - Present

Student Ferris State University

● Pursued long-held goal of obtaining Bachelor’s degree in Criminal Justice

● Achieved GPA

● Gained critical law enforcement knowledge across multiple topics including [asset protection],

[teamwork and partnership building], [logistical planning] and [use of technical equipment] McClaren Greater Lansing Lansing, MI

Registrar August 2019 - May 2020

● Assisted up to # patients daily with Emergency Room registration including gathering critical data and creation of legal reports and records ensuring accuracy and compliance to hospital best practices

● Utilized outside vendor website portals to verify patient coverage, documented coverage details to ensure patient received the highest level of service

● Strictly adhered to all policies, procedures and regulations including OSHA, HIPAA, quickly reported hazardous and unsafe conditions to ensure patients’ privacy and safety while under hospital care

● Served as first point of contact and subject-matter expert for patients and family in regards to billing, room assignment, and insurance

Secretary of State Lansing, MI

Registrar August 1999 - April 2021

● Managed all day-to-day needs of Department of Motor Vehicle issues including driver license, vehicle registration renewals, engaged with up to # customers daily providing prompt, quality customer service

● Oversaw intake of all funds in and out of department, acted as first point of contact for escalations including cash-drawer imbalances and other discrepancies according to standard operating procedures

● Gained critical knowledge of laws and changing regulations to ensure expert knowledge of state and federal laws and regulations as well as department policies and procedures on an ongoing basis

● Monitored # member team’s compliance to all regulations, policies and procedures and offered ongoing coaching to ensure continuous employee development and understanding Additional Experience

Sparrow Hospital Emergency Room Registrar/Bed Assignment, St. Lawrence Hospital Registrar, Methodist Hospital NLC Lead Registrar

Core Competencies

Regulatory Compliance, Team Leadership, Administration, Customer Service, Strategic Planning, Transcription

& Data Entry, Records Management, Reporting & Process Documentation, Microsoft Office Suite