Sign in

Customer Service Support

Delhi, India
July 29, 2022

Contact this candidate


Profile Summary

An astute, results-oriented professional with the proven success of over 11+

years in Bid Management, Sales & Marketing, Business Development, Client Relationship Management, Marketing, New Product Development and Revenue Generation, Techno-Commercial Operations, Government Sales, Industrial Product Sales, Global Sales in the engineering & manufacturing industry.

Gained expertise in Paint Technology with hands-on experience of working in the paint industry and Capital Equipment/Machinery, Fabrication, Heavy Machinery, Estimation Engineering, Procurement, Tooling & Instruments industry; coordinated with government bodies like Railways & other PSUs. Highly skilled in building solutions, managing large and corporate bids & relationships through the entire sales cycle leveraging excellent communication, presentation and written skills.

Proven success in developing new business and managing sales cycles, generating leads and closing deals while developing strong client relationships.

Provided in-depth analysis of markets, industry trends, competitors and clients to improve strategic planning and decision making. Identified the expectations of the prospective clients, by obtaining relevant in-depth information on future projects, bids / Request for Quotation

(RFQ’s) and designed commercial proposals specific to each client. Managed accounts and met / exceeded targets relating to revenue growth, profit margin, mix of products and services sales, customer retention and customer acquisition.

Prepared bids and contracts, responded to customer needs and managed the sales process from opportunity identification to customer sign-off. Education & Credentials

Post Graduate Diploma in Paint Technology, ICIS, Noida in 2015. B.E. (Mechanical Engineering), PTU, Jalandhar in 2011. Technical Skills

OS - Windows 9X/NT/2000/XP/2K3/7

Software - MS Office, Auto CAD, Epicor, & ERP

Core Competencies

Soft Skills


Manager – Business Development & Tendering +91-931*******

Result-oriented professional, targeting challenging assignments in Mid/Senior level managerial roles in Business Development or Marketing & Sales with an organization of high repute. Location Preference: Bangalore, Pune, Baroda, Ahmedabad, Coimbatore, Chandigarh, Gurgaon, Indore, Kolkata, Canada or Russia




Strategy &


Estimation &



Research &


Key Account











Generation &



Russian Language

Course from CFU,

University, Russia in




Career Timeline

Professional Experience

July 2019 – Till Date

Manager - Business Development for Pan India, M/s. Shyamlee Metal Industries, Faridabad Key Result Areas:

Identifying the expectations of the prospective clients, by obtaining relevant in-depth information on future projects, bids / Request for Quotation (RFQ’s) and designed commercial proposals specific to each client. Coordinating with the clients/consultants and internal departments for any clarifications and attending the pre-bid, technical opening & financial opening meetings.

Collaborating with assigned inside sales representative to develop an overall territory account plan to maximize opportunities and generate sales activity with customers and partners. Developing strong market knowledge of existing and potential clients and ensured business growth opportunities aligned to company’s strategic plans.

Maximizing sales opportunities, proactively creating new opportunities and achieved sales targets; developing and managing relationships with industry partners and working with them on business growth opportunities beneficial to all parties. Monitoring monthly Work Done/Weekly Work done Progress Reports of Site & discuss the same with the management. Assisting in writing letters, memos, contracts, change orders, and other documents related to the project. Preparing contract documentation for procurement services and materials; managing project budgets and keeping costs down. March 2017 – June 2019

Asst. Manager – Sales & Marketing & Tenders, M/s. Taikisha Engg. India Pvt. Ltd., Gurgaon (Japanese MNC) Key Result Areas:

Scrutinized the tender documents & drawings and evaluated bid processes and ensured quality for all cost delivery of the same. Clarified bid conditions and management of the tender preparation. Coordinated with the clients/consultants and internal departments for any clarifications and attended the pre-bid, technical opening & financial opening meetings.

Prepared/reviewed comparative statements of rates received from various vendors/specialized agencies. Engaged in Cost analyses of each BOQ item based on the item description, technical specification & tender drawing along with working out project overheads.

Prepared RFQ as per client/tender requirements & also responsible for the enlistment of the company with various organizations like Railway, Ordnance, HAL, Metro, etc. to name a few. Conducted site investigation and prepared site investigation report. Coordinated with the site for the progress of work and various other day-to-day matters to get client feedback, appreciation letters, and completion/proposal certificates from our client. Monitored Monthly Work Done/Weekly Work done Progress Reports of Site & discuss the same with the management. Maintained RFI files & logs, for casting, tracking labor, material and equipment costs. Collaborated with the Purchasing Department regarding price and other specifications for purchased items. Developed project baselines, monitored and controlled projects with respect to cost, resource deployment, time over-runs, and quality compliance to ensure satisfactory execution of projects. Conceptualized and implemented sales promotional strategies as a part of brand building and market development effort. Oct’04 – Jan’06

Shyamlee Metal

Industries, Faridabad

MEC Shot Blasting

Equipment Pvt.

Ltd., Jodhpur

Taikisha Engineering

India Pvt. Ltd., Gurgaon

(Japanese MNC)

Quattro Engineering

Pvt. Ltd., Coimbatore

(LMW Group)

July 2019


Till Date

March 2017


June 2019

June 2014




May 2011


May 2014


Gained project experience with RVNL, Visakhapatnam (260 Crore) & Ordnance Factory, Nagpur (80 Crore) Highlights:

Gained project experience with Johnson Control (1.35 Crore), Agri Till India (0.60 Crore), Golden Rolls (0.50 Crore), and Hero Motors (2.0 Crore) June 2014 – February 2017

Asst. Manager – Projects & Sales for North India, M/s. Quattro Engineering Pvt. Ltd. (LMW Group), Coimbatore Key Result Areas:

Managed and interpreted customer requirements; spoke with clients to understand, anticipate and meet their needs. Prepared for and developed product demonstrations. Made technical presentations and demonstrated how products meet client needs. Acknowledged & resolved customer complaints after analyzing the details of the issue. Ensured customer satisfaction and provided professional customer support. Coordinated with internal departments and field sales engineers to win strategic turn-key projects by exercising cross-sale marketing strategies.

Supervised all technical issues and factory operations at the corporate level including business development, purchase, and commercial activities.

Helped the sales head in formulating the most ambitious & progressive sales plan (annual/quarterly/monthly). Eliminated sales obstacles through creative and adaptive approaches. Persuaded customers and collaborates that products or services best satisfy their needs in terms of functionality, quality, ease of use, and delivery.

Responded to functional and technical elements.

May 2011 – May 2014

Sales Engineer for North India, M/s. MEC Shot Blasting Equipment Pvt. Ltd., Jodhpur Key Result Areas:

Researched and identified new market opportunities; approached new customers through networking, referral, and Company’s lead generation & cold calling.

Managed the sales process to attract new clients.

Increased Sales & Profitability by focusing on strategic pre-selected customers. Negotiated contract terms with the customer and developing tailor-made profitable business agreements. Adhered to all quality standards and processes for customer acquisition, opportunities, and submission of tender and contract documents.

Managed order inputs, and inquiries, prepared quotations, and ensured follow-up with clients for order confirmation and collection of payment.

Generated Sales performance reports of clients and interpreted sales data to assist market planning and demand forecasting. Provided first-class technical sales and service support to customers and market dealers from the process industry. Maintained customer relationships and ensured customer loyalty through excellent customer service by meeting client needs appropriate to their business.

Personal Details

Date of Birth: 7th June 1987

Languages Known: Hindi, English & Russian

Address: RZ- G-3, West Sagarpur, New Delhi - 110046 Highlights:

Introduced the company’s new products in the territory and helped promote sales. Planned and managed the company’s participation in the trade fair to increase brand awareness. Highlights:

Managed a team of two Units of Erection & servicing in the whole of North India. Instrumental in Projects & Planning and Techno-Commercial Discussion. Managed company’s Promotion through participation in trade fairs. Managed huge dealer network in territory area.

Provided service support and erected support till the end of the installation of the plant; provided after installation support.

Contact this candidate