Service Representative Customer
Resume:
KEITH SWITZER
Middletown, Indiana *7356
adrxgu@r.postjobfree.com
Dependable Worker that is very adaptable and enjoys learning new tasks and positions quickly. Previous experience in management. Hardworking, physically fit and OSHA compliant. Experienced in handling raw materials and chemicals. Focused on ensuring products meet quality control standards. Familiar with using computers to enter and make changes to data as needed Accounting Billing Resolve customer complaints Focus Forms Insurance Prepare Invoices Money Packaging POS Improvements in products Receiving
Recording Sales Scheduling Shipping Telephone OSHA compliant Handling raw materials Manufacturing Assembly and production Operating machinery Safety and compliance Materials management General housekeeping Equipment operation Material loading and unloading Machinery operation Frontline Insurance Professional, 04/2021-Present
Sitel-Fishers, IN
Assist members with information about and writing auto insurance policies. Assist with billing for combined property and casualty policies. Resolve customer complaints with billing and policy issues. Senior Tier 2 Advisor, 04/2020-03/2021
Concentrix
Help customers troubleshoot iPhone, iMac, iPad and other apple devices. Scheduled hardware service under warranty for device issues. Started as Tier 1 iOS (iPhone/iPad) and moved up to Tier 1 Mac and finally to Tier 2 iOS (iPhone/iPad).
Product Specialist, 12/2019-03/2020
Covance
Assist patients in screening for financial assistance for specialty drugs for multiple sclerosis. Review patients’ insurance, therapy, and program options. Connect with patients’ doctors, specialty pharmacies, sites of care, and funding organizations to help patients proceed with the appropriate option for therapy.
Paste Pumper, 04/2019 to 11/2019
Red Gold Tomatoes – Elwood, IN
Monitored machinery in operation to identify concerns and make corrections or report complex problems Supported machine operators in set up and operation of production equipment resulting in efficient runs Inspected final products to assess compliance with quality standards and established tolerances Maintained organized work area by cleaning and removing hazards, including plastic and wood chips Maintain efficiency when processing up to 100 bins during shift Unloaded and loaded items from conveyors, machines, and conveyances Supported current production needs by moving items between equipment, conveyors and staging areas Enthusiastically took on additional shifts during peak work periods to keep projects on schedule Calibrated machines to maintain required productivity levels and adherence to quality standards Operated several machines proficiently and in compliance to safety standards Conducted quality inspections of finished products and made minor repairs to meet project expectations Documented production information via daily system logs and discussed non-conformance issues with management.
Customer Service Representative, 07/2011 to 10/2018 Conduent/Affiliated Computer Services – Anderson, Indiana Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken Check to ensure that appropriate changes were made to resolve customers' problems Determine charges for services requested, collect deposits or payments, or arrange for billing Refer unresolved customer grievances to designated departments for further investigation Review insurance policy terms to determine whether a particular loss is covered by insurance Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers Solicit sales of new or additional services or products Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems Maintain efficiency while processing up to 70 calls per shift Assistant Manager, 06/2003 to 07/2011
Burger King Corporation – Anderson, Indiana
Resolve customer complaints regarding sales and service Review operational records and reports to project sales and determine profitability Monitor customer preferences to determine focus of sales efforts Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations Delegate employee tasks and responsibilities Manage daily cash including POS station drawers, restaurant daily cash, and making bank deposits or resolving issues with daily cash Completing scheduling of employees to ensure staffed according to business needs Making on demand business labor decisions based on sales volume such as requesting additional workers or cutting workers for the day based on labor needs Occasionally travel to other locations to cover shifts when necessary
Education High School Diploma Highland High School - Anderson, IN
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