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Customer Care Support

Location:
Delhi, India
Posted:
July 29, 2022

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Resume:

MiCURRICULUM VITAE

Nisha Jinagle

Address: C **, Sanjaya Gram, Gurgaon

Contact: 858-***-****

Email: adrxbv@r.postjobfree.com

OBJECTIVE

Seeking career to impart my sincere Services in fullest by overcoming all work with good & cooperation. Also A young dynamic and enthusiastic person who has the willingness to learn new things effectively.

Jeena Criticare Logistics – Senior Executive since 8th Mar 2021 to till date

Jeena Criticare is a domestic healthcare arm of Jeena & Company with over 117 years experience. Is one of the mai stream logistics services providers for project based supply chain management of critical biological samples.

Handling key accounts .

Maintain coordination between customer and operation team

Maintain MIS

Managing particular zones for all the provided services.

Follow up with airlines

Nimbi Healthcare – Senior Executive Since July 2017 to 28th Feb 2021

Nimbi Healthcare gives aims to be a most cost effective partner for customer requiring innovating and optimized solutions for billing and bill auditing, cashless, reclamation of payments, Analytical services and international business.

Job Profile

Coordinate with hospitals & solve their queries.

Maintain data on daily basis

Coordinate with field staff for payments collection and contract renewal .

SPOTON INDIA PVT LTD – Customer Care Executive since21thof Aug 2015 to June 30th 2017

Spoton is for formally known as Startreck Logistics Private Ltd. is an Indian courier company.

Job Profile

Handling all the pick-ups, deliveries of the key accounts.

Taking care of all urgent deliveries & pickups.

Handling queries regarding the status of the consignment.

Arranging priority deliveries of the urgent consignments hold at various destinations.

Replying e-mails regarding held-up consignments & further following up with booking branches.

Routine Follow-up for PODS.

Follow up with the operation team for connectivity and updates.

Aramex International– Customer Care Executive since 01stof Sep 2012 to 30thApril 2014

Aramex International is one of the leading international companies dealing with E. commerce, Cargo and Express

shipments. It is one of the world's largest express transportation companies, providing fast and reliable delivery to more than 140 countries and territories worldwide.

Job Profile

Handling all the pick-ups, deliveries of the key accounts.

Taking care of all urgent deliveries & pickups.

Handling queries regarding the status of the consignment.

Arranging priority deliveries of the urgent consignments hold at various destinations.

Replying e-mails regarding held-up consignments & further following up with booking branches.

Routine Follow-up for PODS.

Follow up with the operation team for connectivity and updates about the vehicle.

Arranging pickups form various locations.

GatiKWI - Customer Support Associate – Key Accounts 27th of Aug 2010 to 30st of May 2012 (20 months)

Gati KWE is India's pioneer in Express Distribution and Supply Chain Solutions, committed to make their customer's business always ahead while partnering with them to elegantly customize the delivery offering."

Gati operates a fleet of 4000 vehicles on road, 2 marine vessels and over 7000 plus business partners across India.

Job Profile

Handling Key Accounts Customers.

Maintaining all the MIS (i.e. Daily Shipment Report, Undelivered Control Report, and Inbound& Outbound Load Reports) and Service report of the customers on daily basis.

Handling queries regarding the status of the inbound/outbound consignments.

Arranging priority supplies of the urgent consignment at various destinations.

Replying correspondences regarding held-up packages& further following up with booking branches.

Co-ordination with different divisions based at entire north & all India for the delivery.

Referring service level report to the clients of every month.

Regular follow up with the operation team for connectivity and updates.

SMR Solutions India Pvt Ltd From 1st Jan 2009 to July 2010

SMR Solutions is a multi service organization that works hand-in-hand with its customer to address their key business issues. SMR Services provides a vast pool of skilled human resourses and also access to its proven best practices and domains based knowledge bases. SMR Solutions provides services level guaranties and high levels of customer satisfactions to its clients.

Job Profile

Regular follow up with new customer to know their issues.

Send mail to customer for reminder theirs Annual maintenance contract renewal.

Generate new leads on phone and convert into business.

SNS Foundation From 12th September 2005 to 31st Aug 2008

SNS Foundation adresss four development verticals – Education, Health, Hygiene, Skill development and community conversation. The mission of the foundation isto create social impact among rural communities by transforming behavior of the community member with an achieving economic self- reliance and coexisting harmoniously with the environment.

Job Profile

Teacher of primary classes

Help to children for develop their skill in Art and Craft.

Worked with adolescents

ACADEMIC QUALIFICATIONS

MA From Maharishi Dayanand University in 2013.

BA from Maharishi Dayanand University in 2009.

12th from Bhiwani Board in the year 2004.

10th from Bhiwani Board in the year 2002.

EXTRA QUALIFICATIONS

Completed Computer Course (Basic) in the year 2005 from SNS Foundation (Gurugram)

Achievements

Participated in Play competition at State Level (Haryana) and got first prize.

Awarded as Gati shining star in month of January 2012.

Awarded by GE foundation as best teacher.

PERSONAL DETAILS

Fathers Name : Mr. Naresh Kumar

Date of Birth : 18th August 1986

Marital Status : Married

Linguistic ability : English, Hindi

Last Drawn Salary : 7.2 lakhs

Expected CTC : 10 lakhs

Date:

Place:

Ms. Nisha Jinagle



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