Victoria Glynn

Philadelphia, Pennsylvania *****

267-***-**** adrx8t@r.postjobfree.com

Management professional with over 10 years of experience in customer service, eCommerce, administrative support, team building and leadership.

Professional Skills

Leadership and Labor Relations

Training, Goal Setting and Evaluations

Customer Satisfaction

Effective Verbal and Written Communication

Exceptional Problem Solving and Negotiation Skills

Data Entry, Reporting, Filing, Organizing and Archiving

Clover POS, Toast POS, Woocommerce, Ship Station, Paycor HCM, Applova APP Administration, Google Suite, Microsoft Office

Professional Experience

Termini Brothers Inc. - Philadelphia, PA - October 2012 to Present

Promoted with increasing level of responsibility.

Retail Operations Director - March 2019 to Present

Retail Manager - March 2013 to March 2019

Retail Sales Associate - October 2012 to March 2013

Rite Aid – Philadelphia, PA – December 2009 to October 2012

Customer Service Associate

Responsible for providing excellent customer service and issue resolution. Maintained product knowledge and inventory management.

Key Accomplishments:

Developed new customer relations through telephone contact and sales activity

Created point of sale display

Generated and maintain total inventory file

Dollar Tree Inc. – Philadelphia, PA - October 2005 to December 2009

Cashier/ Customer Service Specialist

Key Accomplishments:

Assisted manager with daily open and close procedures

Created storefront window displays

Maintained log of damaged inventory

Cozen O’Connor – Philadelphia, PA - July 2007 to June 2008

Administrative Assistant

Key Accomplishments:

Effective communication via daily companywide E-mail

Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude

Assisted in processing accounts receivable and accounts payable

Education

H. H. Furness High School Graduated: June 2007

Art Institute of Philadelphia anticipated Graduate: June 2014

Major: Culinary Arts, Baking & Pastry

Awards and Accomplishments

2007 - BMY (Business Mentoring Youth) Summer Internship

2007 - CHOP (Children’s Hospital of Philadelphia) Internship – Billing offices

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