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Community Liaison Customer Service

Location:
Los Angeles, CA
Posted:
July 31, 2022

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Resume:

Stephen Baines

**** *. *** **** *******, AZ *****

480-***-**** adrx6j@r.postjobfree.com

CAREER GOAL

I seek to bring my leadership, innovation, experience, and passion for bringing people together to achieve a holistic, healthy lifestyle while seeking to improve their community for current and future generations. CORE COMPETENCIES

● Passionate Leadership

● Innovative Training

● Entrepreneurial Growth

● Solid Team Builder

● Key Community Partner

● Captivating Speaker

● Community Outreach

● Effective Marketing

● Inspire by Example

Education

2007-2008 Mesa Community College (Business) Mesa, AZ 2002-2004 Phoenix Community College (Exercise Science) Phoenix, AZ 1997-1999 Phoenix College Phoenix, (Business) Phoenix, AZ Summer of 1996 University Of Michigan (Engineering) Ann Arbor, MI Summer of 1995 University Of Michigan (Engineering) Ann Arbor, MI A.S. Exercise Science

Experience

May 2016-present Fulfillment In Training (F.I.T) FITWINS.org Founder/ Community Liaison/ Coach

● Function as a pillar in the community and be a bridge to resources and services.

● Create a non-profit community development program, geared to bridge the gap between police officers/ law enforcement and the communities they serve.

● Function as a community liaison by developing community partnerships and establishing healthy relationships with donors and supportive services.

● Create and implement our criminal Justice reform and diversion program.

● Create and implement a curriculum that supports the vision of the organization.

● Create and implement the athletic development and training portion of the program.

● Address the social media platforms to promote our relationship building accomplishments in the community and offer others the opportunity to join.

● Produce a variety of opportunities for the officers and community members to build a healthy bond and positively impact their community and surrounding communities. April 2012- August 2018 Southwest Behavioral Health Services, Phoenix, AZ PATH Homeless Outreach Specialist/ Court Liaison/ Team Lead - Supervisor

● Created and implemented programs, and provided supportive services to multiple cities in Maricopa County.

● Function as the behavioral health liaison for the city of Phoenix Prosecutor’s Office

● Assist city prosecutors, by assessing individuals in the the criminal justice system. Provide the appropriate diversion placement to end recidivism and aid with necessary and appropriate community support services.

● Develop and maintain strong relationships across many levels of government across Maricopa County and social services agencies.

● Provide leadership and support to my staff team members.

● Facilitated strategic partnership with Phoenix PD and Phoenix Prosecutor’s Office to engage the homeless population with behavioral health and substance abuse services in order decrease their involvement with the criminal justice system resulting in a safer community.

● Coordinated with court advocacy department at Mercy Maricopa Integrated Care, the current Regional Behavioral Health Authority, to provide, engage or continue services for individuals with Seriously Mentally Ill (SMI) or General Mental Health (GMH) designations who are involved in the criminal justice system.

● Work with agency executives to support them in the grant application process.

● Facilitated coordination with Provider Network Organizations (PNOs) to engage homeless individuals with services and resources with the goal of ending their homelessness and adhering to their treatment plans.

● Coordinate continuity of care with CHS (Correctional Health Services), specifically in the 4th Avenue Jail’s Bond Review Court (BRC) for individuals being released into the community who need behavioral health services including substance abuse treatment. April 2011-April 2016 South Mountain High School, Phoenix, AZ Strength and Conditioning Coordinator/Junior Varsity Head Coach

● Collaborate with coaches to establish team culture and expectations.

● Work with student athletes to increase their performance and to overcome adversity and external stressors.

● Function as a positive role model.

● Prepared workouts and practice plans and implemented them with student athletes.

● Provided mentoring on an individual and group level to increase positive decision making skills.

● Assist student athletes in fulfilling college aspirations. September 2011- April 2012 Vista Colina (CASS Family Shelter), Phoenix, AZ Shelter Manager

● Managed and created staff schedule, conducted staff training, and managed business operations and budgets.

● Represented the agency in public speaking engagements in community and consulted with individuals to help them through challenging times and situations.

● Designed and implemented creative marketing and networking tools including events to increase business footprint and brand.

December 2006- September 2011 Central Arizona Shelter Services (CASS), Phoenix, AZ Shelter Supervisor/Outreach Program Lead/Crisis Case Manager/Client Care Coordinator

● Held multiple leadership and management roles.

● Led teams and programs.

● Created, implemented, and led successful Street Outreach Program that engaged individuals living in the streets to connect them to shelter and services to rebuild their lives and end their homelessness.

● Built community resources and partnerships for organization to continually improve services to homeless clients in crisis.

● Proposed and implemented innovative strategies with upper management to provide reach and community impact of organization in meeting unique client needs for ending homelessness.

● Represented CASS in the community and with stakeholders at various events, trainings, conferences, and presentations within the Homeless, Mental Health and Substance Abuse community.

● Built and led wellness and training programs for staff to promote healthy lifestyles and productivity. June 2005-April 2007 Preferred Chiropractic, Tempe, AZ Exercise and Therapy Coordinator /Marketing Assistant

● Created and implemented therapy and exercise programs and instructions for patients.

● Represented the agency in public speaking engagements in the community to provide health and wellness educational services.

● Ensure strict compliance with state privacy laws including HIPAA. August 2004-May 2005 E Lounge, Phoenix, AZ

Head of Security /Management

● Organized and supervised security staff.

● Assisted with ideas to increase club revenue.

● Directly assisted with sales (face to face).

● Performed customer service while entertaining and providing a safe environment. June 2002-August 2005 St. Luke's Medical Center, Phoenix and Tempe, AZ Physical Therapy Technician

● Provided therapy to patients in hospital.

● Assisted therapist by getting equipment ready that would be needed for each session.

● Prepared paperwork and kept the department clean and organized.



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