Customer Service, Telemarketing, office duties
Resume:
Julie Sierra
Telferner, TX ****8
*************@*****.***
Customer service professional committed to balancing company goals while helping all customers find satisfactory solutions.
Resourceful problem solver who is adept at remaining calm in stressful situations and effectively assisting a variety of customers with 17 years of managerial experience. Confident in public speaking roles. Excellent in positively motivating my team at the beginning of the work day.
Authorized to work in the US for any employer
Work Experience
Server, Bartender, and Trainer
Las Palmas Mexican Restaurant 6701 N Main St 77904 361-***-**** - Victoria, TX August 2018 to April 2020
Critical thinking, communication skills, money management, excellent customer service skills, and a positive attitude.
• Kept the restaurant clean and sanitary
• Checked on customers frequently
• Served food
• Took orders
• Welcomed guests as they arrived
• Handled a high volume of customers regularly
• Catering
• Janitorial duties
Home Health Care Aide
self-employed - Victoria, TX
January 2010 to July 2018
• For my clients I did a bit of everything.
• Cooked meals
• Cleaned their house
• Grocery shopping
• Drove them to and from appointments
• Bathed them
• Dressed them
• Laundry
• Dispensed medication
• I built healthy relationship which lead to satisfied clients. Server/Manager on Duty
IHOP 7606 NE Zac Lentz Pkwy 77904 361-***-**** - Victoria, TX January 2006 to November 2008
• I hired and trained prospective employees
• Cash drops
• Credit card tip out for servers
• Cooked
• Served customers
• Held meetings with employees
• Ran a positive and effective crew
Dealer Power Specialist/Sales/Telemarketing
Forehand Enterprises 2701 N Azalea 77901 361-***-**** - Victoria, TX January 1996 to June 2003
• Door to door sales
• Product demonstrations
• Filling out sales contracts
• Money management
• Hiring and training prospective employees
• Excellent closing average with 1 in 3 sales
• Superior customer service skills
• Cold calling
• Telemarketing
• Positive attitude
• Managing the office
• Handling large call volumes
• Awarded sales person of the month, 3 months in a row. Education
Degree in Medical Office Specialist
Texas Vocational School - Victoria, TX
May 2008 to January 2009
Modeling and Acting in Acting and Modeling
John Casablanca Modeling and Career Center - San Antonio, TX June 1994 to October 1995
High school or equivalent
Skills
• Customer Service
• Mixologist
• Hostess
• Bartending
• Restaurant Server
• Waitress
• Door-to-Door Experience
• Product Demos
• Upselling
• Cold Calling
• Outside Sales
• Sales Management
• Catering
• Inside Sales
• Marketing
• Cooking
• B2B Sales
• Negotiation
• Customer Relationship Management
• Kitchen Experience
• Direct Sales
• Salesforce
• Communication skills
• Sales
• Management
• Typing
• Guest services
• Telemarketing
• Writing Skills
• Journalism
• Social Media Management
• Research
• Public Relations
• Event Planning
• Creative Writing
• Public speaking
Awards
Sales person of the month
At Forehand Enterprise, we were always challenged to do our best. I was awarded with a plaque for top seller of the month, 3 months in a row.
Scholarship to John Casablanca Modeling and Career Center June 1994
I was selected to do a hair show for Tresemme hair products. In front of a live audience I sat on stage while the hairstylist did whatever they wanted to my hair. I had no ideal what they were going to do.
Once they were done I walked down the catwalk, then I stepped off stage to walk around each audience member so they could take pictures.
It was alot of fun, I knew then and there I loved the spotlight. Certifications and Licenses
food handler certificate
Publications
National Library of Poetry
April 1996
I had a poem published in a book called An Hour at Sunrise. It was exhilarating to be published and recognized.
Additional Information
Writing and Journalism talents:
I come from a talented family of musicians and song writers. It was amazing to be a part of that. Not only did I learn to write, I also learned to play the fiddle. By the time I was eight, I wrote my first song. Since then I have written hundreds of songs, poetry, articles, short stories, and a few books.
I took creative writing and Journalism in school. I excelled in those classes. I felt like it was tailore made for me.
In the early ninetys, I was published by The National Library of Poetry, in a book called An Hour at Sunrise.
Although writing and journalism are hobbies of mine, I had always hoped that one day I would make a career out of it.
Life can take unforseen turns and get in the way of your dreams. I'm now in a position in my life where nothing is holding me back. I'm exhilarated to see what the future holds for me.
Contact this candidate