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Travel Consultant

Orlando, FL
July 31, 2022

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Seeking a position at a leading company where I can maximize and utilize my 15+ years of management, customer service, safety, Security knowledge and experience. EXPERIENCE

British Airways Orlando, Florida

British Airways Customer Service Agent May 2018 – March 2019

• Managing and handling counter and ticket sales to transactional customers and commercial accounts.

• Resolve customer issues, which bring in and increase the overall sales and customer satisfaction. ORMC Orlando Regional Medical Center

SCRUB TEC December 2017 – May 2018

Chocolate Mania Shop Cairo, Egypt

Owner October 2015 – September 2017

British Airways Cairo, Egypt

British Airways Airport Manager July 2007 – September 2014

• Managed the Ground Handling Agent to ensure on time flight take off.

• Dealt with day to day operational issues such as airport authority and security as well as cancelled or delayed flights.

• Supported unsatisfied passengers and work effectively to resolve their issues.

• Took over Algiers Airport acting as a Relief for Airport Manager during the period of selecting a new Airport Manager.


British Airways Cairo, Egypt

Customer Service Supervisor June 2000 – July 2007

• Handled counter, customer ticket sales, commercial accounts and travel agencies bringing in and increasing the overall Sales of BA Office in Cairo.

• Perform quite satisfactory decisions under pressure, keeping the customers' satisfaction my priority.

British Airways Cairo, Egypt

Retail Sales Agent December 1997 – June 2000

• Dealt with Category B & C Travel Agency in order to sell BA tickets. Mass Travel GSA Qantas Cairo, Egypt

Sales Representative February 1995 – December 1997

• Handled sales for Qantas Airways in Cairo. Job involved visiting all travel agents and promoting sales on Qantas as well as counter ticketing.


• Cairo Faculty of Commerce

1993 Bachelor Degree in Accounting

• High School

1989 St. George Language School, Cairo Egypt


• Fluent in Written and spoken English and Arabic


• March 1998: IATA-UFTAA International Air Travel Consultant Diploma (Standard Course).

• September 1999: IATA – UFTAA International Air Travel Consultant Diploma (Advanced Course).

• September 2001: Working as Instructor in the American University in Cairo for IATA – UFTAA Diploma).

• February 2007 : Leadership Course in British Airways – London.

• January 2010 : Management Training Program in British Airways – London.

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